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Author Topic: Airline Compensation Master Thread  (Read 700676 times)

Offline thaber

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Re: Airline Compensation Master Thread
« Reply #4460 on: December 04, 2019, 04:30:41 PM »
You can fill out the form here:
https://www.elal.com/SiteCollectionDocuments/Baggage-Claim-Form_EN.pdf
and email it to the email address on top of the form.
I have got some compensation from them in the past for stolen luggage, not sure if situation is the same, though.
They offered me complete compensation for everything that i had receipts for and 50% for whatever i did not. It did take a long while and lots of tries/patience/HUCA's to get it out of them. Eventually, i did get a check.
Thank you

Offline simplicity

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Re: Airline Compensation Master Thread
« Reply #4461 on: December 04, 2019, 05:59:28 PM »
Delayed 2 hours UA from ewe to tlv for mechanical error and then s/o lost passport what should I expect as compensation?

Offline KSMH

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Re: Airline Compensation Master Thread
« Reply #4462 on: December 04, 2019, 06:09:26 PM »
EL AL lost luggage, they say permanently. was about 48 hours ago. sheitels, clothes etc. CC no help in this scenario and customer service says to put in a complaint online, which errors out. any recourse?

What CC?

U should be covered by the Montreal Convention and that's up to 1700 +/-. You can try with the airline based common sense and see where u get with that first. Keep in mind the Montreal convention has a time frame u gotta submit your claim by.
Always praying for delayed baggage.

Offline thaber

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Re: Airline Compensation Master Thread
« Reply #4463 on: December 04, 2019, 06:20:10 PM »
What CC?

U should be covered by the Montreal Convention and that's up to 1700 +/-. You can try with the airline based common sense and see where u get with that first. Keep in mind the Montreal convention has a time frame u gotta submit your claim by.
It was booked by her mother in law through Wells Fargo with points. Thank you

Offline KSMH

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Re: Airline Compensation Master Thread
« Reply #4464 on: December 04, 2019, 06:23:17 PM »
It was booked by her mother in law through Wells Fargo with points. Thank you

I never dealt with WF.

Always praying for delayed baggage.

Offline simplicity

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Re: Airline Compensation Master Thread
« Reply #4465 on: December 08, 2019, 06:05:30 PM »
booked trip with chase travel suppose to go from TLV to ZRH to EWR [then continuing to IAD but skipping that leg]  got email 2 hours before the flight that s/t went wrong and they rebooked me and going straight from ZRH to AID, and no rep knew why,but i got them to put me on later flight stopping in Vienna to EWR, question is: who do i reach out to chase or united/swiss and does that whole EU thing apply here?

Offline EJB

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Re: Airline Compensation Master Thread
« Reply #4466 on: December 08, 2019, 06:09:13 PM »
booked trip with chase travel suppose to go from TLV to ZRH to EWR [then continuing to IAD but skipping that leg]  got email 2 hours before the flight that s/t went wrong and they rebooked me and going straight from ZRH to AID, and no rep knew why,but i got them to put me on later flight stopping in Vienna to EWR, question is: who do i reach out to chase or united/swiss and does that whole EU thing apply here?

Depends why you got switched

Offline flyingace

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Re: Airline Compensation Master Thread
« Reply #4467 on: December 08, 2019, 06:40:21 PM »
EL AL lost luggage, they say permanently. was about 48 hours ago. sheitels, clothes etc. CC no help in this scenario and customer service says to put in a complaint online, which errors out. any recourse?
It might be worth it to go down to the airport and check for it yourself.  TLV has lots of unclaimed luggage... Sometimes the tags get ripped off and they don't know where to call. Or it shows up really delayed and no one cares to track down the owners.

Offline simplicity

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Re: Airline Compensation Master Thread
« Reply #4468 on: December 08, 2019, 06:48:18 PM »
Depends why you got switched
they just said "Dear SWISS Customer

One of your flights cannot be operated as planned. We have therefore rebooked it for you.
We apologise for any inconvenience."

Offline EJB

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Re: Airline Compensation Master Thread
« Reply #4469 on: December 08, 2019, 06:49:05 PM »
they just said "Dear SWISS Customer

One of your flights cannot be operated as planned. We have therefore rebooked it for you.
We apologise for any inconvenience."
I didnít say why chase told you it got switched.

Offline simplicity

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Re: Airline Compensation Master Thread
« Reply #4470 on: December 08, 2019, 06:50:11 PM »
I didnít say why chase told you it got switched.
was swiss but if i had to assume its bec they overbooked on 2nd leg but i have no way of finding out right?

Offline jungle

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Re: Airline Compensation Master Thread
« Reply #4471 on: December 27, 2019, 10:12:25 AM »
TK lost my bag from within the EU to outside.
They offered $460, I Declined. They offered last $760 and unwilling to negotiate.

The EU website says i'm entitled to EUR 1,300.

How can I get the remaining?

Offline theyankel

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Re: Airline Compensation Master Thread
« Reply #4472 on: December 27, 2019, 10:36:20 AM »
AA offered me 3,000 miles for disgusting F kosher meal jfk-lax. i wrote back a scathing email, got a call and was offered $50 or an additional 2,000 miles. i took the 5k miles total as i was hitting a wall. the flight was also booked through EY so i didnt want to rock boat. no status etc...
i also sent complaint about amenity kit not having socks. was really disappointed that they took them out. got 5,000 miles. something seems to be off as to how they compensate.

Offline Eli landau

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Re: Airline Compensation Master Thread
« Reply #4473 on: December 28, 2019, 02:25:59 PM »
I had First class LH JFK to TLV via Fra called in 3 days before and requested Kosher meals on board and Lounges and representative confirmed me the meals in lounges and on board , and arrived to airport and they say nothing was requested....
Any experience with such situations?

Offline hvaces42

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Re: Airline Compensation Master Thread
« Reply #4474 on: January 05, 2020, 02:17:50 PM »
Time sensitive...LY didnt load one of 2 bags in NY. The one with all our clothing. Found out as we landed in TLV. Booked through QF paid taxes on CSP. What am I entitled to right now AFAIK only $100 per passenger per day for essentials.
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Offline EJB

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Re: Airline Compensation Master Thread
« Reply #4475 on: January 05, 2020, 02:19:30 PM »
Time sensitive...LY didnt load one of 2 bags in NY. The one with all our clothing. Found out as we landed in TLV. Booked through QF paid taxes on CSP. What am I entitled to right now AFAIK only $100 per passenger per day for essentials.

Also whatever your cc offers

Offline hvaces42

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Re: Airline Compensation Master Thread
« Reply #4476 on: January 05, 2020, 02:20:51 PM »
Also whatever your cc offers
Thats the cc. LY has no info no offer
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Offline EJB

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Re: Airline Compensation Master Thread
« Reply #4477 on: January 05, 2020, 02:21:46 PM »
Thats the cc. LY has no info no offer
They told you that? Do you have a bag receipt from them ?

Offline hvaces42

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Re: Airline Compensation Master Thread
« Reply #4478 on: January 05, 2020, 02:25:05 PM »
They told you that? Do you have a bag receipt from them ?
They told me that it will be delivered when it comes. Im here 2 more days. I have a receipt. I have my bag tag. They told me nothing about compensation. They gave me a parting gift of tissues for my wife to cry herself to sleep.
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Re: Airline Compensation Master Thread
« Reply #4479 on: January 05, 2020, 02:34:31 PM »