Author Topic: Airline Compensation Master Thread (Read 1231570 times)

oldguy · « **Reply #4560 on:** March 23, 2021, 11:49:16 PM »

LH/UA
Flight was from TLV-FRA with LH connecting to EWR with UA, Flight was delayed in TLV that caused a misconnect in FRA, so airline put passengers on FRA-ORD-EWR with UA. Orig scheduled arrival was 2.05 PM, and actual time of arrival was 9.11 PM, are the passengers eligible for anything?

lubaby · « **Reply #4561 on:** March 24, 2021, 01:32:40 AM »

Quote from: oldguy on March 23, 2021, 11:49:16 PM

LH/UA
Flight was from TLV-FRA with LH connecting to EWR with UA, Flight was delayed in TLV that caused a misconnect in FRA, so airline put passengers on FRA-ORD-EWR with UA. Orig scheduled arrival was 2.05 PM, and actual time of arrival was 9.11 PM, are the passengers eligible for anything?

Very likely yes, depends on official reason for initial delay (maintenance / staff vs. weather).
7 hours is not enough for IL comp (needs 8+), but EU should kick in.

oldguy · « **Reply #4562 on:** March 24, 2021, 01:42:29 PM »

Quote from: lubaby on March 24, 2021, 01:32:40 AM

Very likely yes, depends on official reason for initial delay (maintenance / staff vs. weather).
7 hours is not enough for IL comp (needs 8+), but EU should kick in.

Delay reason was probably because it took ages for everybody to have their paperwork processed...
How would they claim EU compensation?

simplicity · « **Reply #4563 on:** April 09, 2021, 04:55:55 PM »

AA broken earphone jack, 5k points via email

yeshivabucher · « **Reply #4564 on:** April 16, 2021, 07:43:37 AM »

4 pax booked day of flight @177 each B6 PBI-HPN APR 11 due to storm delays the flight was delayed from 2:30 till 9pm at which they couldnt find a crew and flight was canceled. 2 managed to get to jfk that night on b6 (no fare diff charged) other 2 went mia ewr next day(500 flight no dare diff charged)
Without asking jetblue deposited $400 each into travel bank for total of $1600

justmeha · « **Reply #4565 on:** April 18, 2021, 11:04:32 PM »

what's the best why to go about requesting comp from a airline?

QR in this case

Danlover111 · « **Reply #4566 on:** April 19, 2021, 03:21:11 PM »

My brother was on LY 8 April 17- which was delayed for close to 5 hours ,than it got cancelled and rebooked for Monday 2:30 am...
How does he file a claim?

VLK · « **Reply #4567 on:** June 20, 2021, 05:52:37 PM »

UA flight delayed 9 1/2 hours due to technical problems then waiting for them to bring an aircraft from EWR to JFK 4 paid PE tickets. What compensation can I expect ?

El Capitan · « **Reply #4568 on:** June 29, 2021, 05:51:45 PM »

Dear El Capitan,

Thank you for your recent communication, from which I am very sorry to learn that your journey with us from New York to Amsterdam on 6 June 2021 was not as not as comfortable as it might have been. Please accept our sincere apologies for the disappointment and inconvenience caused on this occasion.

We understand that cabin amenities such as power outlets and WiFi play a fundamental part in your comfort and enjoyment of a flight. Therefore, cabin equipment is checked regularly for malfunctions. However, it is unfortunately inevitable that things will go wrong from time to time.

When a fault arises, our staff will attempt to repair it on the spot whenever possible. However, not all issues can be resolved in-flight and if the aircraft is away from a hub airport or home base, specialist help and spare parts may be harder to locate. Therefore, rather than delay a flight, we will make sure that the fault is repaired as soon as the aircraft returns to base.

Furthermore, our cabin crews will document any malfunction that is brought to their attention during a flight using an automated system and this information is immediately available to our maintenance team who will seek to repair the fault as part of the post-landing maintenance checks.

As a token of our apologies for the inconvenience you encountered during your trip I would like to offer you a goodwill gesture on behalf of KLM. I will transfer 5.000 Flying Blue Miles to your account, these should be visible within 48 hours.

In favor of El Capitan:
Miles credited to Flying Blue account.
Flying Blue Member:El Capitan
Miles amount:5,000

I hope your future flights with KLM and partners will be pleasant ones and that we will be able to regain your trust.

Yours sincerely,
Mr. J. Petiet
Air France KLM Customer Care Assistant

bmw · « **Reply #4569 on:** July 16, 2021, 05:27:09 PM »

does anyway if israeli compmsation rules for delays extend to infants also, i just recieved for my infant on a recent flight and was interested if thats the norm ?

El Capitan · « **Reply #4570 on:** July 18, 2021, 11:07:18 PM »

Quote from: El Capitan on June 29, 2021, 05:51:45 PM

Dear El Capitan,

Thank you for your recent communication, from which I am very sorry to learn that your journey with us from New York to Amsterdam on 6 June 2021 was not as not as comfortable as it might have been. Please accept our sincere apologies for the disappointment and inconvenience caused on this occasion.

We understand that cabin amenities such as power outlets and WiFi play a fundamental part in your comfort and enjoyment of a flight. Therefore, cabin equipment is checked regularly for malfunctions. However, it is unfortunately inevitable that things will go wrong from time to time.

When a fault arises, our staff will attempt to repair it on the spot whenever possible. However, not all issues can be resolved in-flight and if the aircraft is away from a hub airport or home base, specialist help and spare parts may be harder to locate. Therefore, rather than delay a flight, we will make sure that the fault is repaired as soon as the aircraft returns to base.

Furthermore, our cabin crews will document any malfunction that is brought to their attention during a flight using an automated system and this information is immediately available to our maintenance team who will seek to repair the fault as part of the post-landing maintenance checks.

As a token of our apologies for the inconvenience you encountered during your trip I would like to offer you a goodwill gesture on behalf of KLM. I will transfer 5.000 Flying Blue Miles to your account, these should be visible within 48 hours.

In favor of El Capitan:
Miles credited to Flying Blue account.
Flying Blue Member:El Capitan
Miles amount:5,000

I hope your future flights with KLM and partners will be pleasant ones and that we will be able to regain your trust.

Yours sincerely,
Mr. J. Petiet
Air France KLM Customer Care Assistant

If these never showed up should I follow up or wait?

Moshe90 · « **Reply #4571 on:** July 26, 2021, 11:01:30 AM »

Booked a business class ticket with lifemiles . first leg was united, second leg was brussels airlines, received my suitcase 4 days later, who do i have to call for compensation?

HoKo · « **Reply #4572 on:** July 26, 2021, 11:21:04 AM »

Quote from: Moshe90 on July 26, 2021, 11:01:30 AM

Booked a business class ticket with lifemiles . first leg was united, second leg was brussels airlines, received my suitcase 4 days later, who do i have to call for compensation?

That's a tricky situation, I'm honestly not sure which airline would be responsible. I don't think it would be LifeMiles since they were not operating either of the flights. I'd probably start with Brussels airlines. Also, what credit card did you use to book it? You might have delayed baggage coverage from your CC.

Moshe90 · « **Reply #4573 on:** July 26, 2021, 12:00:25 PM »

Quote from: HoKo on July 26, 2021, 11:21:04 AM

That's a tricky situation, I'm honestly not sure which airline would be responsible. I don't think it would be LifeMiles since they were not operating either of the flights. I'd probably start with Brussels airlines. Also, what credit card did you use to book it? You might have delayed baggage coverage from your CC.

used amex platinum

HoKo · « **Reply #4574 on:** July 26, 2021, 12:54:09 PM »

Quote from: Moshe90 on July 26, 2021, 12:00:25 PM

used amex platinum

Ah too bad, AFAIK Amex Plat doesn't offer baggage delay insurance. That's one of the reasons I tend to prefer my CSR for flights, although it is definitely a trade-off since Plat offers 5x whereas CSR offers 3x...so you are giving up some points in exchange for better (IMO) insurance

elihak7 · « **Reply #4575 on:** July 27, 2021, 03:35:07 PM »

Austrian from tlv to inn stopover in Vienna, arrived 10 min earlier then expected in Vienna but missed flights, next flight was 9hrs later so they gave me train tickets which are free for kids, went to pick up luggage, waited over 2 hrs + missed 2 trains until we got 3 out of 4 suitcases, they claimed they can’t find it, so we left, got it 2 days later.
1) compensation for missed flight? (They told me on phone even it’s a short period of time since it’s sold as one they will wait)
2) compensation for suit case from Austrian, do I need actual receipt or self made invoice is fine.
3) chase sapphire preferred what can I get?

VLK · « **Reply #4576 on:** July 29, 2021, 03:36:22 PM »

Quote from: VLK on June 20, 2021, 05:52:37 PM

UA flight delayed 9 1/2 hours due to technical problems then waiting for them to bring an aircraft from EWR to JFK 4 paid PE tickets. What compensation can I expect ?

UA sent me $100 voucher per passenger. I think I should get more I responded and they basically said too bad. Any other options to get more compensation?

(Flight was JFK to LAX)

Agoldsc1 · « **Reply #4577 on:** July 29, 2021, 03:40:29 PM »

Quote from: VLK on July 29, 2021, 03:36:22 PM

UA sent me $100 voucher per passenger. I think I should get more I responded and they basically said too bad. Any other options to get more compensation?

(Flight was JFK to LAX)

This is why we need EU style regulation here.

dsprod · « **Reply #4578 on:** August 01, 2021, 01:46:46 AM »

united checked in my carry on because over-head bins were full. I got 1250 points via email, can i expect more?

simplicity · « **Reply #4579 on:** August 02, 2021, 02:56:18 PM »

United broke my suitcase wheel, what should I expect?

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Author Topic: Airline Compensation Master Thread (Read 1231570 times)