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Author Topic: Airline Compensation Master Thread  (Read 773176 times)

Offline yeshivabucher

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Offline yochai

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Re: Airline Compensation Master Thread
« Reply #4641 on: October 06, 2021, 08:23:43 AM »
Flight delay claim, should be made by booking airline or the operating airline?
Operating

Offline chff

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Re: Airline Compensation Master Thread
« Reply #4642 on: October 06, 2021, 10:44:47 AM »
Can you, or someone else, please provide a link to the NIS 3000 amount in an official Israeli government site?
I can only find it in news reports.
Thank you.
https://www.tourism-law.co.il/pdf/AviationServicesLawENG.pdf

https://www.lufthansa.com/il/en/passenger-rights-israel

Offline ae123

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Re: Airline Compensation Master Thread
« Reply #4643 on: October 06, 2021, 11:13:15 AM »
Don't be so afraid, you don't have to be a billion and one percent sure. This is not a Gemara sugya. Just send CS an email. Or search online. It was on DDMS, too.
I know. Thanks for the Chizzuk. :)
But since I already submitted a letter requesting a round-trip, I want to be super-sure about changing the request to 3080 NIS.
For now, we'll wait & see what their response will be.

Offline ae123

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Offline Dan

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Re: Airline Compensation Master Thread
« Reply #4645 on: October 06, 2021, 08:08:32 PM »
Airline: UA
Flight: CLE-MYR
Class: First (CPU upgraded award ticket)
Incident: Broke UBV stroller support bar
Compensation: $250 ETC (Repair not under warranty cost $180)
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline nacho2100

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Re: Airline Compensation Master Thread
« Reply #4646 on: October 07, 2021, 02:27:17 PM »
Flew DL and had my stroller broken because they took my gate checked stroller to the baggage carousel.
No agents were around as we landed late, but complained via the website after calling an agent. Received email stating it will take up to 30 days to get a response. Does anyone have any recommendations for faster support?

Offline ae123

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Re: Airline Compensation Master Thread
« Reply #4647 on: October 07, 2021, 04:32:25 PM »
Brand new American Tourister suitcase broken by United.
Purchased it for $80+tax, but was on sale and usually costs $140+tax.
United offered $100 travel voucher that expires in 2 years.
Should we accept?
Thanks.
« Last Edit: October 07, 2021, 04:53:42 PM by ae123 »

Offline yelped

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Re: Airline Compensation Master Thread
« Reply #4648 on: October 07, 2021, 08:33:22 PM »
Brand new American Tourister suitcase broken by United.
Purchased it for $80+tax, but was on sale and usually costs $140+tax.
United offered $100 travel voucher that expires in 2 years.
Should we accept?
Thanks.
They usually ask for a receipt and will pay the price that it says on the receipt. They broke the handlebar of my sons stroller and they paid for the entire stroller.

Offline yesitsme

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Re: Airline Compensation Master Thread
« Reply #4649 on: October 07, 2021, 09:19:35 PM »
(when I was a kid) ElAl lost my parents stroller they sent a new one, later found it and sent it too
["-"]

Offline chevron

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Re: Airline Compensation Master Thread
« Reply #4650 on: October 15, 2021, 12:08:18 AM »
AA bcn-mia

 initially;

Thursday, October 14, 2021
BCN      MIA
09:40 AM   01:45 PM

It was delayed and then at like 4am Spain time it was cancelled

New flight;

BCN to MIA
Thursday, October 14, 2021
BCN               MAD
10:35 AM              12:00 PM
Barcelona               Madrid
Flight #: AA 8559
Aircraft: 
Class: Economy
Operated by IBERIA
 
 
MAD               MIA
4:00 PM              7:25 PM

Not only was it a enormous pain but I got home almost 6 hours later. EU compensation rules are 300 euro but indicates it's 50% less if they did get me home.

Any thoughts or suggestions and what I should be getting from American Thank you

Offline chevron

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Re: Airline Compensation Master Thread
« Reply #4651 on: October 15, 2021, 12:15:05 AM »
Actually landed 19 minutes late at 7:44 so 1 minute shy of 6 hours after the original flight It was supposed to land it

Offline yochai

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Re: Airline Compensation Master Thread
« Reply #4652 on: October 15, 2021, 09:36:03 AM »
AA bcn-mia

 initially;

Thursday, October 14, 2021
BCN      MIA
09:40 AM   01:45 PM

It was delayed and then at like 4am Spain time it was cancelled

New flight;

BCN to MIA
Thursday, October 14, 2021
BCN               MAD
10:35 AM              12:00 PM
Barcelona               Madrid
Flight #: AA 8559
Aircraft: 
Class: Economy
Operated by IBERIA
 
 
MAD               MIA
4:00 PM              7:25 PM

Not only was it a enormous pain but I got home almost 6 hours later. EU compensation rules are 300 euro but indicates it's 50% less if they did get me home.

Any thoughts or suggestions and what I should be getting from American Thank you
AFAIK, EU full compensation applies even if they got you home.
They may fight over that 1 minute less than 6 hours, but you have nothing to lose by mentioning the EU compensation. They should compensate you regardless of the EU law.
Just keep in mind it takes them very long to respond. I submitted a claim to AA under Israeli compensation law, and got a response after over a month.

Offline bmw

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Re: Airline Compensation Master Thread
« Reply #4653 on: October 18, 2021, 10:09:49 AM »
ua 91 on oct 4, got 3100 nis israeli compensation.....[and ua 90 oct 3 got $200 e certificate......]

Offline ae123

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Re: Airline Compensation Master Thread
« Reply #4654 on: October 18, 2021, 03:15:27 PM »
ua 91 on oct 4, got 3100 nis israeli compensation.....[and ua 90 oct 3 got $200 e certificate......]
Still waiting for a response to my email regarding that flight.
Why didn't you get more? It was a 17 hour delay!
« Last Edit: October 18, 2021, 03:18:30 PM by ae123 »

Offline ae123

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Re: Airline Compensation Master Thread
« Reply #4655 on: October 18, 2021, 03:18:53 PM »
ua 91 on oct 4, got 3100 nis israeli compensation
What happened with that flight?

Offline yeshivabucher

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Re: Airline Compensation Master Thread
« Reply #4656 on: October 18, 2021, 03:39:50 PM »

Offline bmw

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Re: Airline Compensation Master Thread
« Reply #4657 on: October 18, 2021, 06:56:12 PM »
on ua 91 you dont get more since its capped by israeli law. ua 90 is upto uniteds discretion, the customer appreciation link is offering 200, however you can email in and try for more...

Offline ae123

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Re: Airline Compensation Master Thread
« Reply #4658 on: October 18, 2021, 08:32:31 PM »
delayed casue of the inbound flight https://flightaware.com/live/flight/UAL90/history/20211004/0320Z/KEWR/LLBG
I was asking about UA 91.
You linked to UA 90 which I'm much aware of - see upthread.

Offline ae123

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Re: Airline Compensation Master Thread
« Reply #4659 on: October 18, 2021, 08:34:41 PM »
ua 90 is upto uniteds discretion, the customer appreciation link is offering 200, however you can email in and try for more...
Why is it up to United's discretion?
It was delayed over 17 hours.
By Israeli law they should pay ~1080 NIS, not just a $200 ETC.