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« Last edited by yelped on November 06, 2024, 08:11:16 PM »

Author Topic: Airline Compensation Master Thread  (Read 1273557 times)

Offline DealJew

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Re: Airline Compensation Master Thread
« Reply #5160 on: April 27, 2023, 03:10:27 PM »
I flew what was supposed to be Iberia from JFK - TLV , with a stopover in MAD. The plane took off with an hour delay with us on plane , pilot said they were trying to get approval to fly, which caused us to miss our connecting flight. Was with DW and 3 kids.
They rebooked us on arkia 10 hours later , causing us to arrive at TLV about 10 hours after original.
When we arrived they didn’t have our 3 pieces of luggage.
Booked through AA.
I have a few questions I hope someone can help :

1- I didn’t have priority pass activated so paid for the lounge in MAD. Can I get that reimbursed?
2- It seems like Israeli compensation laws allow for a higher compensation for delay than EU. Assuming I contact Iberia and not AA, can I claim EU compensation (600€ a person ) or Israeli (not sure what it is )
3- Is compensation for flight per person including lap infant ?
4- Do I have a delayed baggage claim from Arkia  even though there was an airline switch ?
5- Do delayed baggage claims get compensated per person (5) or per  piece of luggage (3)?
6- Does anyone know if there is a difference between EU and Israeli laws regarding delayed baggage ? And if I can claim from either one ? I can’t seem to find the answer online ( chatgpt not helping )
7- I will be making a claim to card benefits - sapphire reserve - which is $100 a day , max 5 days. Just looking to confirm that is per person not total ?
8- didn’t have our ordered KSML on our initial flight , which wouldn’t have been that bad without the delay , but with 3 kids and unplanned 10+ hour delay it was a disaster. Any hope for compensation for that ? ( I saw online some guys sued and won in Brazilian court but couldn’t find anywhere else )


TIA !
Claim with Iberia. Israel aviation services law isn't clear about missed connections, though EU 261 is clear that you are covered. Delayed bag expenses like rebuying toiletries would apply per person but in the event that the bag doesn't arrive they will compensate for the bag not per person. You have a lot to claim over here. Good Luck  ;)
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Offline JACKBLUE

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Re: Airline Compensation Master Thread
« Reply #5161 on: April 27, 2023, 03:40:57 PM »
Air France CDG-JFK Flight canceled and they rebooked for 6+ hours later, what am i entitled for? TIA!

Offline theblakdavid

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Re: Airline Compensation Master Thread
« Reply #5162 on: April 27, 2023, 04:00:48 PM »
Claim with Iberia. Israel aviation services law isn't clear about missed connections, though EU 261 is clear that you are covered. Delayed bag expenses like rebuying toiletries would apply per person but in the event that the bag doesn't arrive they will compensate for the bag not per person. You have a lot to claim over here. Good Luck  ;)
Thx !
1 more question - I have one bag they found and are returning tomorrow (day 4)
Any clue how that will affect the delayed bag reimbursement. We’re 5 people so it may be random stuff or the bag with the essentials we need. Hoping it will be delayed bag and not lost bag :)

Offline DealJew

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Re: Airline Compensation Master Thread
« Reply #5163 on: April 27, 2023, 07:53:08 PM »
Thx !
1 more question - I have one bag they found and are returning tomorrow (day 4)
Any clue how that will affect the delayed bag reimbursement. We’re 5 people so it may be random stuff or the bag with the essentials we need. Hoping it will be delayed bag and not lost bag :)
Doesn't really matter what was in the bag as long as you have expense receipts.
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Offline DealJew

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Re: Airline Compensation Master Thread
« Reply #5164 on: April 27, 2023, 07:53:33 PM »
Air France CDG-JFK Flight canceled and they rebooked for 6+ hours later, what am i entitled for? TIA!
When was it cancelled? Same Day?
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Offline JACKBLUE

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Re: Airline Compensation Master Thread
« Reply #5165 on: April 27, 2023, 11:27:11 PM »
When was it cancelled? Same Day?
Yes

Offline Shmulie

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Re: Airline Compensation Master Thread
« Reply #5166 on: May 01, 2023, 06:56:57 AM »
Actual Time

Okay so it was under 60 minutes what am I entitled to?

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Re: Airline Compensation Master Thread
« Reply #5167 on: May 01, 2023, 09:16:42 AM »
Okay so it was under 60 minutes what am I entitled to?
It depends on the reason for the delay
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Offline Shegold

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Re: Airline Compensation Master Thread
« Reply #5168 on: May 02, 2023, 11:12:10 AM »
Anyone have higher up emails for swiss airlines? I am not getting anywhere with the regular swiss customer service

Offline yelped

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Re: Airline Compensation Master Thread
« Reply #5169 on: May 02, 2023, 11:19:44 AM »
Anyone have higher up emails for swiss airlines? I am not getting anywhere with the regular swiss customer service
What happened?

Offline Shegold

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Re: Airline Compensation Master Thread
« Reply #5170 on: May 02, 2023, 11:52:24 AM »
The seat would not be in the upright position. Against federal regulations to fly with this. I told the flight attendants before take off it is broken and I have to be moved. Lots of extra seats on the plane but they ignored me. The entire flight I was being constantly annoyed during meal time, take off, and landing by flight attendants. I booked it on united airlines but they said since it was a Swiss operated flight I have to complain to Swiss. This flight was from Zurich to Newark.
Any swiss airline contacts would be greatly appreciated

Offline yelped

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Re: Airline Compensation Master Thread
« Reply #5171 on: May 02, 2023, 12:20:58 PM »
The seat would not be in the upright position. Against federal regulations to fly with this. I told the flight attendants before take off it is broken and I have to be moved. Lots of extra seats on the plane but they ignored me. The entire flight I was being constantly annoyed during meal time, take off, and landing by flight attendants. I booked it on united airlines but they said since it was a Swiss operated flight I have to complain to Swiss. This flight was from Zurich to Newark.
Any swiss airline contacts would be greatly appreciated
Good luck on getting a contact. I have found the regular customer service to be very lackluster.

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Re: Airline Compensation Master Thread
« Reply #5172 on: May 02, 2023, 07:44:54 PM »
The seat would not be in the upright position. Against federal regulations to fly with this. I told the flight attendants before take off it is broken and I have to be moved. Lots of extra seats on the plane but they ignored me. The entire flight I was being constantly annoyed during meal time, take off, and landing by flight attendants. I booked it on united airlines but they said since it was a Swiss operated flight I have to complain to Swiss. This flight was from Zurich to Newark.
Any swiss airline contacts would be greatly appreciated
What response did you get from customer service?
PM me for airline compensation help. Your case is not lost!

Offline Shegold

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Re: Airline Compensation Master Thread
« Reply #5173 on: May 02, 2023, 10:21:52 PM »
$100 voucher

Offline DealJew

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Re: Airline Compensation Master Thread
« Reply #5174 on: May 02, 2023, 10:41:08 PM »
$100 voucher
What were you expecting?
PM me for airline compensation help. Your case is not lost!

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Re: Airline Compensation Master Thread
« Reply #5175 on: May 03, 2023, 06:57:18 AM »
I paid around $600 for this flight.

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Re: Airline Compensation Master Thread
« Reply #5176 on: May 04, 2023, 01:11:45 AM »
When I asked the United FA to put my fedora in the overhead, (since seatbelt sign was on), he mushed it between two suitcases, instead of right next to the suitcase where there was space.
Filled out the online form, they gave 2500 miles, I pushed back for more, waiting to hear back

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Re: Airline Compensation Master Thread
« Reply #5177 on: May 07, 2023, 09:48:11 PM »
Flight from TLV-CDG was canceled (Client had a connection to JFK), and was rebooked for the following day. I contacted Air France for compensation and was told that since neither the origin nor final destination were in the EU they are not required to give compensation as per EU laws. I replied that I was entitled to NIS 3,180 and their response was "As per your email, I note that you have mentioned that you are entitled to compensation as per Israeli aviation law. please allow me to inform you we follow EU regulations law and pay under EU regulations law". Does that make any sense, that they follow only EU regulations? is there anything to do about this?

Update: After hitting a brick wall with Air France, I filed a complaint through BBB and what do you know? Air France got back to me saying I was entitled to 3,180 ILS, and one week later a check for $875 arrived in the mail.
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Re: Airline Compensation Master Thread
« Reply #5179 on: May 08, 2023, 10:49:59 AM »
https://www.paddleyourownkanoo.com/2023/05/08/biden-administration-expected-to-announce-major-new-compensation-rules-for-airline-delays-and-cancellations/

Finally a US law coming?
Let's hope they took Dan's comments into account. No one wants a worse schedule change policy than the airlines have now.