Airline Compensation Master Thread

[SHL]

Anyone have info on this? My flight was at the end of April too and still not receive compensation. Is it worth filing a DOT claim or should I wait to hear from Delta? Im hoping to receive the 3100 NIS Israeli Law money because it was a flight going to TLV. Any advice?

DOT cant force to give Israeli compensation
the only way DOT can help is if you open a formal complaint for deceptive business practices or violation of contract of carriage (which would probably prompt them to settle with you)
If you actually want to fight them on Israeli law you need to send a written letter to their Israeli counsel and then go to small claims see the dedicated Israel compensation thread
as a side note due to the fact that the Israeli government does not currently have a penalty in place for airlines who violate this law airlines will always try to claim weather etc hoping you don't go to court
the only way to change this is if everyone follows through and files in small claims until the government imposes a penalty on airlines violating the law

[imayid2]

Flew UA from EWR-TLV, reserved a bassinet but they somehow promised it to someone else too… ended up sharing it.
Received $75 E-Certificate.

[jr611]

Anyone have info on this? My flight was at the end of April too and still not receive compensation. Is it worth filing a DOT claim or should I wait to hear from Delta? Im hoping to receive the 3100 NIS Israeli Law money because it was a flight going to TLV. Any advice?

It may be different now but when this happened to me with United I sent them an email referencing the law and they got back within a day or two with either the cash amount or higher travel credit amount.

[SHL]

It may be different now but when this happened to me with United I sent them an email referencing the law and they got back within a day or two with either the cash amount or higher travel credit amount.

They have not been good about it recently
I know 3 people who have been fighting them for months
1 they didn't even respond to

[DealJew]

They have not been good about it recently
I know 3 people who have been fighting them for months
1 they didn't even respond to

United is very good with compensation requests. Sometimes people think they are eligible for compensation when they are not for example if the delay is not the airlines fault etc. but overall they are pretty good compared to other airlines.

[DealJew]

Anyone have info on this? My flight was at the end of April too and still not receive compensation. Is it worth filing a DOT claim or should I wait to hear from Delta? Im hoping to receive the 3100 NIS Israeli Law money because it was a flight going to TLV. Any advice?

Did you get any response from delta? If not then wait because response times can be long. If they denied the claim and you are eligible for compensation then PM me.

[SHL]

United is very good with compensation requests. Sometimes people think they are eligible for compensation when they are not for example if the delay is not the airlines fault etc. but overall they are pretty good compared to other airlines.

Not going to argue as I have had  multiple cases where they were in the wrong and have always received after escalating etc

The point here was that there are times they just don't respond and that does not bode well for customer service

[SHL]

Additionally when the app very clearly states the reason for your delay and all of a sudden the reason changes when you request compensation is not a very logical was to do business

[yitzy93]

Flew Emirates, 4 pax in J from MXP-JFK, and received KSMLs that were labelled "economy class". 2 of the seats had IFE iPads that malfunctioned for most of the flight. I alerted a FA to this, so they went to reset the system which briefly fixed the problem, till they both malfunctioned again shortly after.
Sent in a complaint and this was the response:

Thank you for taking the time to detail your concerns in your correspondence of 24 April 2023 and for your patience while I looked into the events you have described.


I am sorry to learn your disappointment with the meals served onboard Emirates flight EK205 from Milan to New York on 15 August 2022.  Kosher Meals (KSML) are prepared to comply with Jewish dietary requirements. Passover meals cannot be guaranteed. We value your comments which have been shared with the relevant team for their information.

 

We regret to learn of the inconvenience that you experienced, due to a technical problem with our inflight entertainment system (ice). Emirates places a great deal of emphasis on the high standard of products and services that we provide to our passengers. Having reviewed our records, we were unable to find any report of the technical problem you have described with our inflight entertainment system (ice). It is possible that this was an intermittent problem. For your future travel and any issue that you may encounter, we recommend you advise our cabin crew who will be happy to assist you.

 

We are concerned to learn that you were disappointed with the onboard service and products. Our cabin crew will do everything to assist you and all shortages are recorded for action by our catering team. We do apologise for the inconvenience caused on this occasion.

 

Thank you for giving me the opportunity to respond. We hope to have the pleasure of welcoming you on board in the near future under more favourable circumstances.

 

Yours sincerely,


Hamza

Emirates Customer Affairs

Not even sure how to respond to this. They completely didn't address the issue.

Any advice?

[SHL]

Anyone have a corporate contact email or phone at AirFrance?
Have been fighting them for 4 months and they refuse to acknowledge issues
Just resending the same canned email

[Zevi16]

Wondering how to go about this.
United flight from MSP was delayed from Monday 1:45pm until 5am they decided to cancel. 
I ended up driving to MSN that day and caught a Delta 7am. To LGA
Had to rent a car. Stay in a hotel. Get an Uber from LGA to EWR (Car was parked there) and miss a huge event that had planned in NYC.
What’s my best bet to compensation?

[AMH]

Do airlines offer compensation for scratched strollers?

[SHL]

Do airlines offer compensation for scratched strollers?

Depends on the airline and where you flew
If you follow DOT (us domestic) rules they are liable unless their contract of carriage excludes (which some do) or if improperly packed (when is a stroller put in a bag)
IMHO it  is always worth a try
Post the airline and route

[AMH]

 I sent in to the airline a complaint and they replied that i need to first file a complaint by some office in the airport and then refile by them with the reference number from the airport baggage office.
its in TLV
Does that make sense?

[SHL]

I sent in to the airline a complaint and they replied that i need to first file a complaint by some office in the airport and then refile by them with the reference number from the airport baggage office.
its in TLV
Does that make sense?

Depends on the airline
In general you always want to file before you leave the airport

[MeirS]

Checked in with United on Sunday afternoon for a domestic flight scheduled to depart at 7pm. At 12:20 am they cancelled the flight and advised anyone wanting to retrieve their checked bags to do so at the United baggage desk at baggage claim.
At baggage claim we were advised that for international flights, they can't send the bags without you, but for all domestic flights "the bags were already sent to your destination", so no bags.
Finally rebooked for Wednesday (earliest available). After more delays, I finally retrieved my bags at my destination shortly after midnight on Thursday morning.

The official excuse for flight cancellation and delays is #weather. (I haven't checked this but I'm rather confident. Is there any way to check without waiting on line for hours?)

Can I expect compensation for clothes and toiletries purchased while I didn't have my luggage?


Rant: United gets you to use their credit card to purchase the flight and save a few dollars on baggage fees while they have horrible trip protection. Should've booked on Amex, paid the baggage fees and claimed for trip delay etc...
End rant.

[SHL]

At baggage claim we were advised that for international flights, they can't send the bags without you, but for all domestic flights "the bags were already sent to your destination", so no bags.

Baggage desk can request it pulled manually if you have a valid reason (takes a while too)

The official excuse for flight cancellation and delays is #weather. (I haven't checked this but I'm rather confident. Is there any way to check without waiting on line for hours?)

If was within the last 2 days flight status on the website usually displays a reason

Can I expect compensation for clothes and toiletries purchased while I didn't have my luggage?

Not really

[Joel]

From United

Dear **,

I know this week was hard. Really bad weather, air traffic control issues and some of our own operational challenges led to a rough experience for you and many of our customers.

Because this was a unique series of events and your travel plans were significantly disrupted, we'd like to give you and any other travelers on your reservation 30,000 free MileagePlus® miles each. You'll get an email from us next week with simple steps to claim your miles.

Miles never expire and can be used for flights, Wi-Fi, onboard food and drinks, seat upgrades and more.

Providing these miles is the right thing to do. After all, you put your trust in us and expect more.

Running an airline means managing things that are in our control and being ready to adapt to things that aren't, and I'm confident that we can be better at both moving forward.

I know you have options when you fly, so thank you for choosing United. We look forward to welcoming you on board soon.

[MeirS]

Baggage desk can request it pulled manually if you have a valid reason (takes a while too)

Baggage desk said they couldn't...

[MeirS]

From United

What was the incident?