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Author Topic: Airline Compensation Master Thread  (Read 1078920 times)

Offline SHL

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Re: Airline Compensation Master Thread
« Reply #5400 on: October 16, 2023, 04:36:39 PM »
Does anyone have a contact who can help with getting more compensation from Turkish Airlines than what they initially offered?
Depends for what
Turkish CS is impossible
If you are eligible by law keep all records and file with DoT or another regulating body especially if they keep changing excuses or lie

Offline yfr bachur

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Re: Airline Compensation Master Thread
« Reply #5401 on: October 16, 2023, 05:27:33 PM »
not true… was this elal?

I;ve had this with other airlines.

Offline DealJew

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Re: Airline Compensation Master Thread
« Reply #5402 on: October 16, 2023, 05:53:04 PM »
I;ve had this with other airlines.
All airlines will try to get out of paying when comes to gray areas where they only have to pay in certain circumstances. The airlines trick in this case is to claim that there are no essential expenses since you are home. However, according to the montreal convention there is no exception for flights to a home airport or location. The airline can always claim that items are not essentials. As I said this is a gray area but they are WRONG.
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Offline jgking

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Re: Airline Compensation Master Thread
« Reply #5403 on: October 18, 2023, 12:08:46 PM »
Wondering what to do….

I contacted United via text to refund remaining value of a partially used ticket. The agent told me I’ll get back $1376, so I did it.
2 days later United emails me with a refund of $220.
I sent a complaint showing screenshots of the agent saying $1376 but they said the agent made an error.
I replied that could be but I made a descicion to cancel based on the agent’s words and I expect it to be honored and I wouldn’t have cancelled if I knew the refund would be so little.
All they’re saying is we’ll give $300 travel credit for the inconvenience.

Is this worth fighting for, should I tell them I’ll file a DOT complaint? Small claims court?

Offline SHL

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Re: Airline Compensation Master Thread
« Reply #5404 on: October 18, 2023, 12:42:30 PM »
Wondering what to do….

I contacted United via text to refund remaining value of a partially used ticket. The agent told me I’ll get back $1376, so I did it.
2 days later United emails me with a refund of $220.
I sent a complaint showing screenshots of the agent saying $1376 but they said the agent made an error.
I replied that could be but I made a descicion to cancel based on the agent’s words and I expect it to be honored and I wouldn’t have cancelled if I knew the refund would be so little.
All they’re saying is we’ll give $300 travel credit for the inconvenience.

Is this worth fighting for, should I tell them I’ll file a DOT complaint? Small claims court?
Depends on the flight being cancelled
Was it a voluntary cancellation?
Was there a waiver in effect?

Offline jgking

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Re: Airline Compensation Master Thread
« Reply #5405 on: October 18, 2023, 12:45:04 PM »
Depends on the flight being cancelled
Was it a voluntary cancellation?
Was there a waiver in effect?

No, It was a voluntary cancellation. But i made it clear that I was only cancelling based on the refund amount given to me by the United agent via text.

I now know that according to the official fare rules the agent was wrong, but I still want them to honor the agents error.

Offline SHL

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Re: Airline Compensation Master Thread
« Reply #5406 on: October 18, 2023, 01:00:04 PM »
No, It was a voluntary cancellation. But i made it clear that I was only cancelling based on the refund amount given to me by the United agent via text.

I now know that according to the official fare rules the agent was wrong, but I still want them to honor the agents error.
Would think you have a better chance with small claims court however you can try an informal DoT complaint
I don't see a case for a formal complaint (unless it was a flexible fare etc)

Offline SHL

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Re: Airline Compensation Master Thread
« Reply #5407 on: October 18, 2023, 01:01:55 PM »
Would think you have a better chance with small claims court however you can try an informal DoT complaint
I don't see a case for a formal complaint (unless it was a flexible fare etc)
In small claims generally you hope that they won't be bothered to send a lawyer and win by default
You do need to prepare evidence in your defense that you truly believed the agent and didn't have a reason to think otherwise

Offline jgking

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Re: Airline Compensation Master Thread
« Reply #5408 on: October 18, 2023, 01:06:48 PM »
Would think you have a better chance with small claims court however you can try an informal DoT complaint
I don't see a case for a formal complaint (unless it was a flexible fare etc)

It was booked as a “fully refundable” fare, does that make a difference? [they’re saying even a fully refundable is repriced differently once partially used]
I would email them 1 more time warning that I’m going to  go small claims. Should I be nervous of getting on United’s bad side?

Thanks

Offline DealJew

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Re: Airline Compensation Master Thread
« Reply #5409 on: October 18, 2023, 01:47:50 PM »
It was booked as a “fully refundable” fare, does that make a difference? [they’re saying even a fully refundable is repriced differently once partially used]
I would email them 1 more time warning that I’m going to  go small claims. Should I be nervous of getting on United’s bad side?

Thanks
It doesn’t make a difference if it was fully refundable since you partially used it. The agent was wrong in telling you that you would get that refund. However try emailing them again and filing a new claim through a new online claim at United.com/feedback United usually tries to make it right even when they know they are…
PM me for airline compensation help. Your case is not lost!

Offline SHL

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Re: Airline Compensation Master Thread
« Reply #5410 on: October 18, 2023, 02:57:05 PM »
It doesn’t make a difference if it was fully refundable since you partially used it. The agent was wrong in telling you that you would get that refund. However try emailing them again and filing a new claim through a new online claim at United.com/feedback United usually tries to make it right even when they know they are…
Not fully accurate
Classic refundable is refundable before departure
Fully refundable should refund a nice amount (just not an exact half)
It should be written clearly in the fare breakup when you log into the pnr
If I recall correctly they are supposed to price a 1 way from the date of purchase them refund you the remainder

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Re: Airline Compensation Master Thread
« Reply #5411 on: October 18, 2023, 04:23:52 PM »
Not fully accurate
Classic refundable is refundable before departure
Fully refundable should refund a nice amount (just not an exact half)
It should be written clearly in the fare breakup when you log into the pnr
If I recall correctly they are supposed to price a 1 way from the date of purchase them refund you the remainder
It is written clearly in the Terms when booking the flight as seen here https://www.united.com/en/US/fare-rules?cartId=F6187197-164A-4447-A600-69AED30AA353

The fare breakdown isn't a roundtrip fare divided by 2. Each way has a seperate fare hence them only refund X amount of the fare. Also, it does price from the day of issuance.
PM me for airline compensation help. Your case is not lost!

Offline SHL

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Re: Airline Compensation Master Thread
« Reply #5412 on: October 18, 2023, 04:37:11 PM »
The fare breakdown isn't a roundtrip fare divided by 2. Each way has a seperate fare hence them only refund X amount of the fare. Also, it does price from the day of issuance.
Correct which is why I said they calculate by subtracting the used fare
Based on the numbers he gave above (220 vs1376) doesn't seem likely was that big of a fare difference between the 2 legs
Was this possibly a mixed fare itinerary?

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Re: Airline Compensation Master Thread
« Reply #5413 on: October 18, 2023, 05:24:49 PM »
Correct which is why I said they calculate by subtracting the used fare
Based on the numbers he gave above (220 vs1376) doesn't seem likely was that big of a fare difference between the 2 legs
Was this possibly a mixed fare itinerary?
Likely, though depending on the dates of the outbound and the return it can be a big difference.
PM me for airline compensation help. Your case is not lost!

Offline jgking

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Re: Airline Compensation Master Thread
« Reply #5414 on: October 18, 2023, 05:37:34 PM »
Correct which is why I said they calculate by subtracting the used fare
Based on the numbers he gave above (220 vs1376) doesn't seem likely was that big of a fare difference between the 2 legs
Was this possibly a mixed fare itinerary?

Yes, it was a mixed fare itinerary.

It is written clearly in the Terms when booking the flight as seen here https://www.united.com/en/US/fare-rules?cartId=F6187197-164A-4447-A600-69AED30AA353

The fare breakdown isn't a roundtrip fare divided by 2. Each way has a seperate fare hence them only refund X amount of the fare. Also, it does price from the day of issuance.

And yes, they said the fare paid was $1338 minus the lowest one way fare of the issuance date which is $1110 = $228

It doesn’t make a difference if it was fully refundable since you partially used it. The agent was wrong in telling you that you would get that refund. However try emailing them again and filing a new claim through a new online claim at United.com/feedback United usually tries to make it right even when they know they are…

They’re latest response was “sorry we can’t agree on a resolution”. I told them that I still feel I was misled and said I may take it to small claims. No response yet (I’m not really expecting one any more)

Offline Jorjito11

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Re: Airline Compensation Master Thread
« Reply #5415 on: October 19, 2023, 07:19:54 PM »
Israel ASL
If it was out of airline control (ATC only had that route available etc) airline is not liable

I ended up getting 20K miles from CS before contacting them.
After contacting them they gave me a 200$ GC + 5000 miles.

Offline hr555

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Re: Airline Compensation Master Thread
« Reply #5416 on: October 22, 2023, 07:03:50 PM »
does Israeli Aviation Services Law apply to flights cancelled due to the Gaza war?
Is this "special circumstances which were not under airlines control"?

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Re: Airline Compensation Master Thread
« Reply #5417 on: October 23, 2023, 05:23:12 AM »
does Israeli Aviation Services Law apply to flights cancelled due to the Gaza war?
Is this "special circumstances which were not under airlines control"?
Will definitely apply to an extent
Also it depends what part of the law you are asking for
Will airlines be able to use it as a blanket excuse probably no?t although they will claim it and you may need to fight them

Offline E-MAN

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Re: Airline Compensation Master Thread
« Reply #5418 on: October 23, 2023, 07:38:44 AM »
Will definitely apply to an extent
Also it depends what part of the law you are asking for
Will airlines be able to use it as a blanket excuse probably no?t although they will claim it and you may need to fight them
Which part of law is most likely to still apply in this situation?

Offline yochai

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Re: Airline Compensation Master Thread
« Reply #5419 on: October 23, 2023, 07:46:09 AM »
Which part of law is most likely to still apply in this situation?
The law differentiates between compensation, which applies only to circumstances within the carrier’s control, to providing refunds, and supplying food and accommodations, which apply in any case of delay or cancellation.