Airline Compensation Master Thread

[Zevi16]

I flew United EWR to LHR business. 15a
Side panel was disgusting. Full of crumbs and I even saw bugs crawling. (Tried taking pictures but not great lighting) literally couldn’t sleep because of the bugs
Flight attendant was disgusted too. He gave me 10k points as goodwill and told me to email corporate. Sent them an email and they responded 6 days later with 5k points. Responded that I’m looking for full refund. Let’s see where that goes.
Flight attendant also gave me $200 credit because they mistakenly gave me the dairy meal heated up during dinner and then when they heated up the meat dinner, they ripped it open so that became unusable too.

Update. Got an additional $350 voucher sent to me. I’m wondering if I should push it further. Thoughts?

[Shegold]

How can I extend a United Airlines Electronic Travel Certificate? Can I book a refundable flight and then cancel it? Any hacks?

[Shmelly]

Was just on an overbooked Delta reward flight. They needed 16 volunteers to leave the plane in order to take off, which delayed us nearly an hour after we had already boarded. Then they said they had to dump fuel to lose more weight. Then bad weather delayed us another couple hours, at which point  the crew timed out, so we deplaned, waited another couple hours, and the flight was finally cancelled.

While waiting I booked another, much more expensive reward flight for tomorrow (ironically the same flight they had originally offered me $1500 to switch to  ), which turned out to be the right move as that flight sold out immediately and they were not able to put me on anything for the next 2 days. When I called, they refunded my original rewards flight and offered me 10k miles compensation, which doesn't come close to the difference in the 2 flights, let alone the fact that I am out 2 ubers, a hotel night, and other expenses. I declined this offer as she told me once an offer is accepted I likely wont get a better one. She also mentioned that she sees it was an "involuntary cancellation", but that on her end it shows it was due to weather.

Was I correct in declining the 10k? The online reimbursement form for Delta seems extremely limited, there is nowhere to add any context. Is that the best way to request compensation? What's my best option at this stage?

[myi]

What's the policy for a UA flight from EWR-LAX in regards to weather delay. Incoming plane from LA couldn't make it to NY.   Any room to be reimbursed for wasting a whole night traveling to the airport, checking in bags and waiting around to board the flight only to find out that the flight is canceled till tom?

 In general is weather delay or cancelation ever covered? Again who's to say it's not a weather issue each time the want to get away from paying?

[shmooz]

What's the policy for a UA flight from EWR-LAX in regards to weather delay. Incoming plane from LA couldn't make it to NY.   Any room to be reimbursed for wasting a whole night traveling to the airport, checking in bags and waiting around to board the flight only to find out that the flight is canceled till tom?

 In general is weather delay or cancelation ever covered? Again who's to say it's not a weather issue each time the want to get away from paying?

They won't pay if it's weather as it's not their fault. They could always say it's weather but they don't. many times you might see on the UA app that it's a mechanical or other issue. When I see that, I take a screenshot in case they change it later.

Unless you can somehow prove it wasn't weather. Look to see what happened with other flights.

Did you check the flight before starting to the airport? Wouldn't you have seen it didn't take off from LAX yet?

[iluv2travel]

How can I extend a United Airlines Electronic Travel Certificate? Can I book a refundable flight and then cancel it? Any hacks?

Booking refundable will not work, you will get back the same ETC with the same expiration. Book something for the price of your ETC for as far out as you can and then use the change flight feature when you're ready to book something that you're actually going to fly. Or if it's a non refundable fare I believe if you cancel after 24 hours you will get an FFC that's valid for 1 year only for the named passenger. Either way the person you book for now using the ETC is the one who will have to fly.

[shmooz]

Update. Got an additional $350 voucher sent to me. I’m wondering if I should push it further. Thoughts?

If you are not the type to complain over every little thing, you don't have anything to lose by asking for more. The worst they can do is tell you no. Anyone would be upset with what happened.

[Shegold]

So I booked a flight, wasn't planning to cancel. But flight went lower in price so cancelled and rebooked. When I cancelled the new certificate was a year from today.

[madhocker]

So I booked a flight, wasn't planning to cancel. But flight went lower in price so cancelled and rebooked. When I cancelled the new certificate was a year from today.

what type of ticket did you book? fully refundable? Did you cancel after 24hrs?

[Shegold]

Booked basic economy. Cancelled within 24 hours

[Shmelly]

The online reimbursement form for Delta seems extremely limited, there is nowhere to add any context. Is that the best way to request compensation? What's my best option at this stage?

Bump. Any suggestions?

[SHL]

Bump. Any suggestions?

Write on a word document
Save as a pdf
Upload the pdf file with the message text of please see attached
Remember the longer it is the less chance of it actually being read

[lcm]

Getting offered to be bumped off elal flight and roundtrip flight over 6 hours within a year or 3600 shekel
Thoughts?

[ckmk47]

Booked basic economy. Cancelled within 24 hours

Was the flight within 7 days of the day of booking?
That's the only think I can think of why your cancelled flight wasn't refunded to original payment.
If none of the above applies, contact the airline. (Don't mention making a new ticket because the price went down.  Just ask for your refund to original payment instead of a voucher.)

[Shmelly]

Was just on an overbooked Delta reward flight. They needed 16 volunteers to leave the plane in order to take off, which delayed us nearly an hour after we had already boarded. Then they said they had to dump fuel to lose more weight. Then bad weather delayed us another couple hours, at which point  the crew timed out, so we deplaned, waited another couple hours, and the flight was finally cancelled.

While waiting I booked another, much more expensive reward flight for tomorrow (ironically the same flight they had originally offered me $1500 to switch to  ), which turned out to be the right move as that flight sold out immediately and they were not able to put me on anything for the next 2 days. When I called, they refunded my original rewards flight and offered me 10k miles compensation, which doesn't come close to the difference in the 2 flights, let alone the fact that I am out 2 ubers, a hotel night, and other expenses. I declined this offer as she told me once an offer is accepted I likely wont get a better one. She also mentioned that she sees it was an "involuntary cancellation", but that on her end it shows it was due to weather.

Update: Delta sent me $150 (to accept, I need to opt in to a release stating "By accepting payment, you acknowledge this payment as full settlement of and hereby releases Delta Air Lines, Inc. from any and all claims the undersigned may have against Delta Air Lines, Inc. to this date."). This of course does not cover the $650 in added expenses incurred or the 25k extra miles used to re-book. They claim the delay was mostly due to weather and that I should have waited for an agent to rebook me.

I won't accept the payment yet and will reply to their email explaining its insufficient. Any escalation tips?

[notyettaken]

AC made equipment change, I was supposed to have lay flat in business and now it is regular business. The flight is in a month, can I get anything? Should I try now, or after flight? (change was from one configuration of A330 300 to another)

[travel agent]

AC made equipment change, I was supposed to have lay flat in business and now it is regular business. The flight is in a month, can I get anything? Should I try now, or after flight? (change was from one configuration of A330 300 to another)

After the flight.

[hjeko]

Hello everyone,

I flew from EWR to CDG (United) and flight got cancelled for mechanical failure.

I sent a request for compensation.

They refused:
1/ Full Compensation (non-EU airline)
2/ Compensation for hotel and ground transportation

They pretended it was weather but I have a proof it was mechanical failure (sent them screenshot) then they said you went for another flight so no compensation. I had to stay an extra day.

What kind of compensation can I expect? What should I do?

Thanks!

hjeko

[SHL]

Hello everyone,

I flew from EWR to CDG (United) and flight got cancelled for mechanical failure.

I sent a request for compensation.

They refused:
1/ Full Compensation (non-EU airline)
2/ Compensation for hotel and ground transportation

They pretended it was weather but then they said you went for another flight so no compensation. I had to stay an extra day.

What kind of compensation can I expect? What should I do?

Thanks!

hjeko

Expect?
None
Legally they are not  required

[hjeko]

According to DOT they need to pay hotel accomodation and ground transportation no?

https://www.transportation.gov/airconsumer/airline-cancellation-delay-dashboard