Airline Compensation Master Thread

[sarahb]

was the 350 voucher after another voucher was initially sent? My United flight was cancelled 2 days ago and I have not received anything so far.

[ShimonFly]

United flight from Naples, Italy to Newark friday am cancelled due to issues with the plane as we started boarding. They were only able to offer us flights that would arrive after Shabbos started so they rebooked us for Sunday. On the phone they said the best they can do is $300 credit each for my husband and I but this barely covers our additional expenses incurred. Any advice how to get more compensation. They told me I can put in a customer care request but wondering if anyone has had luck with that.

I think you should be eligible for EU compensation for 600 EUR each plus expenses 

[sarahb]

I think you should be eligible for EU compensation for 600 EUR each plus expenses

is this even if they rescheduled my flight at no additional cost? i was there 2 extra days bc of shabbos so hotel and food expenses are high. also we initially paid change fees for those canceled tickets and I would like those fees refunded.

[ShimonFly]

is this even if they rescheduled my flight at no additional cost? i was there 2 extra days bc of shabbos so hotel and food expenses are high. also we initially paid change fees for those canceled tickets and I would like those fees refunded.

If you wasn't offered an alternative flight that arrives less then 3 hours after your original flight you should be eligible
Read all the terms here: https://media.united.com/images/Media%20Database/SDL/travel/destination/international/0991_CSM859-EU-EN_handout_R1.pdf

Not sure you'll get reimbursed all your expenses because they offered you an earlier flight, but you should be eligible for compensation. you can file a claim here: https://www.united.com/en/us/customercare

[mlardi]

AF BUD-PAR-JFK
1st leg was delayed 30 minutes causing to miss 2nd leg, was rebooked next day 10:30 am flight:
AF response:
I am sorry that your flight from Budapest to Paris was delayed because of a decision of air traffic control. Unfortunately, the delay of your first flight caused you to miss your connecting flight.

However, the reason for this delay is regarded as an extraordinary circumstance and therefore the compensation set by the EC Regulation 261/2004 does not apply.

Can I fight this?

[chevron]

AA
My mother was flying Scranton to Mia with a stopover in CLT

11:58am departure. Due to mechanical issues plane was delayed 6 hours. They put her on a bus to PHL  then the FLL flight departure was pushed from 9pm till 12am

She saw on the board a flight to Miami at 6:39 so she ran there and they put her in but this flight also delayed. She got back to Miami at 12am

What kind of compensation would you request

She was initially to arrive home at 4:30pm

[shmooz]

What kind of compensation would you request

Why request an amount? Just explain the difficulties and ask to make it right, I personally don't think asking for an amount makes it more likely to get more. If not happy with what they give can push back. I'd attach the proof you have that it was mechanical, otherwise they may blame the weather.

[ShimonFly]

Anyway I can get Israir to pay EU compensation? flight from Rome delayed 6 hours (not a schedule change)
Any way to successfully contact them?

[Chester7]

Am I correct no comp if the issue is the weather?

[yochai]

Am I correct no comp if the issue is the weather?

Yes

[mlardi]

AF BUD-PAR-JFK
1st leg was delayed 30 minutes causing to miss 2nd leg, was rebooked next day 10:30 am flight:
AF response:
I am sorry that your flight from Budapest to Paris was delayed because of a decision of air traffic control. Unfortunately, the delay of your first flight caused you to miss your connecting flight.

However, the reason for this delay is regarded as an extraordinary circumstance and therefore the compensation set by the EC Regulation 261/2004 does not apply.

Can I fight this?

Any input is appreciated

[simplicity]

B6 1990 sju- ewr an hour into flight rerouted back to sju because some lady has panic attack, they did not take her blood pressure or any normal protocols. Just said ok we’ll turn around! we were closer to Mia when we turned around and had to wait for new pilots for new trip. (Then the lady tried getting back in the flight )
What type of compensation shall I request?

[sarahb]

United flight from Naples, Italy to Newark friday am cancelled due to issues with the plane as we started boarding. They were only able to offer us flights that would arrive after Shabbos started so they rebooked us for Sunday. We switched from Naples to Rome as we need to be near kosher food.

Reponse from United:
Thank you for your patience while we reviewed the circumstances surrounding the disruption to your travel plans. Please accept our sincere apologies for the inconvenience you incurred.

After researching your file, I see that your original ticket was from a flight from VCE to EWR on August 11, 2024; however, you changed the departing location to NCE and you departed from NCE; therefore, the change fee and the difference in fare will not be refunded.

All passengers in your party are entitled to the following options:

As alternative options to your claim for compensation under Regulation EC 261/2004 (EU261), we would like to offer you the choice between an $1,000 (USD) United Travel Certificate (redeemable and transferable toward the purchase of flights operated by United, United Express, or United codeshare partners) or 50,000 United MileagePlus® miles (redeemable on flights operated by United, United Express or by Air Canada, ANA, Austrian, Lufthansa, Swiss, Thai, and 20 additional Star Alliance partners worldwide).

To view additional MileagePlus® services and award options within the world's largest network, including Star Alliance and our other global partners, please visit us at: http://www.united.com/mileageplus. Travel Certificates expire one year from the date of issue, and MileagePlus® miles do not expire.

If you would like to select one of these options, please let us know your preference.

However, if you still wish to pursue monetary compensation under EU261 in the amount of EUR600, compensation will be in the form of a USD check. Please provide a valid address where we can send it.

While I can't change what happened, I'd like to make things right by offsetting some of the out-of-pocket expenses you incurred. Our auditors require a copy of the original vendor receipts for the reimbursement consideration of your overnight accommodations. Credit card statements cannot be used in lieu of the original receipts. Once I receive your receipts, I will let you know what will be reimbursed.

Thank you for choosing United Airlines. I look forward to receiving your reply.

My question is can I get the 600 Euro check and united credit. I don't have original food receipts and hotel was booked on points so I don't see how I will be reimbursed for those expenses- any advice how to negotiate those? TIA

[bhoaem]

My brother flew LOT to TLV, his luggage was left in WAW. This is his return trip to yeshiva.
Can Airlines limit delayed baggage reimbursement to the country you visited? How do you determent if home is JFK or TLV.
Any tips on dealing with LOT?

https://www.lot.com/us/en/journey/baggage/problems-with-baggage#:~:text=In%20case%20of,by%20the%20airline.

In case of a delayed baggage delivery in a country other than that in which the passenger is domiciled, PLL LOT will provide a refund of the costs incurred for the purchase of the basic necessities required while awaiting the delivery (toiletries, underwear, clothing), up to USD 100. The purchase of cosmetics, perfumes and other non-essential items will not be refunded by the airline.

[SHL]

My brother flew LOT to TLV, his luggage was left in WAW. This is his return trip to yeshiva.
Can Airlines limit delayed baggage reimbursement to the country you visited? How do you determent if home is JFK or TLV.
Any tips on dealing with LOT?

https://www.lot.com/us/en/journey/baggage/problems-with-baggage#:~:text=In%20case%20of,by%20the%20airline.

Technically it shouldn't make a difference
You are poor and took all the clothes you own and didn't have anything else at "home"
Because let's be honest if you were rich you wouldn't be flying LOT

[miles lover]

Phl-las flight on American got delayed over night for 13.5 hrs  offially due to crew timing out. No ksml came to the flight. The crew said that the food wasn’t reloaded. Waited a while when we came off the plane after initially boarding to speak to customer service but they did nothing. They didn’t even book a hotel for us. I had 3 passengers on my itinerary. My bro was with me and had 5 passengers. I Flew J booked with Qantas.
Any idea what to expect and what I should ask for compensation?

[yelped]

FM was booked on Delta, missed the flight, was rebooked on AF. Bags were delivered 24 hours later. Who to file reimbursement for items purchased with? Delta or AF?

[Chester7]

My flight was delayed for two hours and then cancelled in order to combine the passengers from two flights on to one. That flight was then delayed for four hours, with the airline saying it will be at least another hour. At that point I asked for a flight the next morning (it was after 10 PM at that point) which they gave me. I booked a hotel for that night and I would like to see if a credit card would cover it. Would I be able to claim it under flight cancellation? When I asked the airline for verification about the whole thing, they only sent about the cancellation.

[Jeremiah]

I’m filing a claim thru chase for a canceled United flight. I chose to drive as they didn’t have any other flights available that day.
Eclaims (the one who processes these claims for chase) says that I need “ If you opted to take an alternative means of covered transportation (such as bus, train, or taxi) instead of re-booking with the airline, you must provide documentation from the airline that verifies the date and time of the next available flight.”

I asked for such information from united when requesting a delay letter but they did not include any such info. The flight cancellation doesn’t either have possible new flight info.
How can I obtain re-accommodation flight options from United?

[shmooz]

My flight was delayed for two hours and then cancelled in order to combine the passengers from two flights on to one. That flight was then delayed for four hours, with the airline saying it will be at least another hour. At that point I asked for a flight the next morning (it was after 10 PM at that point) which they gave me. I booked a hotel for that night and I would like to see if a credit card would cover it. Would I be able to claim it under flight cancellation? When I asked the airline for verification about the whole thing, they only sent about the cancellation.

Why not? I would write the truth-that your flight was cancelled, and no reasonable alternative was available, (details not needed at this point) so you stayed overnight and took the next morning flight.