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Author Topic: Airline Compensation Master Thread  (Read 1098655 times)

Offline gingy

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Re: Airline Compensation Master Thread
« Reply #1860 on: June 12, 2015, 12:10:10 AM »
Airline: ELAL
Flight: TLV-BRU
Class: Economy
Incident: delayed luggage
$75 plus 100 Matmid points

should I fight for more?
With Elal, you're lucky you got that!

Offline ilherman

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Re: Airline Compensation Master Thread
« Reply #1861 on: June 12, 2015, 12:16:27 AM »
They said it was due to aircraft maintenance
So you're entitled into Monetary compensation  http://forums.dansdeals.com/index.php?topic=22984.0

You can get 3000 NIS.
You can say what you think when you think what you say.

Offline chucksterace

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Re: Airline Compensation Master Thread
« Reply #1862 on: June 12, 2015, 12:26:27 AM »

So you're entitled into Monetary compensation  http://forums.dansdeals.com/index.php?topic=22984.0

You can get 3000 NIS.

He was put on another flight that got him there 4 hours later. He's not due 3,000 NIS, but might still be due something.
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Offline flyingBlue

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Re: Airline Compensation Master Thread
« Reply #1863 on: June 12, 2015, 12:47:18 AM »
Airline: Air Canada
Flight: LGA-YUL
Class: Economy (award ticket)
Incident: was held in the aircraft almost 4 hours after landing
%75 off base fare on my next AC ticket (sold it on ebay for $75...)

Offline Ergel

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Re: Airline Compensation Master Thread
« Reply #1864 on: June 12, 2015, 12:23:26 PM »
Airline: Air Canada
Flight: LGA-YUL
Class: Economy (award ticket)
Incident: was held in the aircraft almost 4 hours after landing
%75 off base fare on my next AC ticket (sold it on ebay for $75...)
4 hours? Yikes
Life isn't about checking the boxes. Nobody cares.

Offline ilherman

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Re: Airline Compensation Master Thread
« Reply #1865 on: June 12, 2015, 12:28:36 PM »
He was put on another flight that got him there 4 hours later. He's not due 3,000 NIS, but might still be due something.
Read again.
Airline: UA
Flight: EWR-TLV
Class: Economy
Incident: Flight was cancelled. Got rushed on to a EWR-LHR flight, with a 4 hour layover in London. I was put on an Elal flight LHR-TLV.
Compensation: 10,000 united miles
You can say what you think when you think what you say.

Offline bookwrm

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Re: Airline Compensation Master Thread
« Reply #1866 on: June 21, 2015, 06:51:19 PM »
i have a wwyd question- when flying home for pesach i left my down coat on the plane. by the time i realized it was forgotten (we had a stop over) there wasn't enough time to get it. i was told to contact the baggage people for air canada at my destination. i contacted them, they said they would contact me within 3 days. 3 days later and no call. i called air canda and filed a claim and they said we will call you back in a few days. it's been 2 months, there is no update on my coat (ok it wasn't the cheapest of the most expensive but it was a damn good down coat). anyways, i booked the ticket with miles and paid the taxes on my gold membership rewards business card. is there anything i can do? (i booked through united and have not contacted them yet.....all i want is my coat or money to buy a new one). any help would be a great

Offline sky121

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Re: Airline Compensation Master Thread
« Reply #1867 on: June 21, 2015, 06:53:51 PM »
i have a wwyd question- when flying home for pesach i left my down coat on the plane. by the time i realized it was forgotten (we had a stop over) there wasn't enough time to get it. i was told to contact the baggage people for air canada at my destination. i contacted them, they said they would contact me within 3 days. 3 days later and no call. i called air canda and filed a claim and they said we will call you back in a few days. it's been 2 months, there is no update on my coat (ok it wasn't the cheapest of the most expensive but it was a damn good down coat). anyways, i booked the ticket with miles and paid the taxes on my gold membership rewards business card. is there anything i can do? (i booked through united and have not contacted them yet.....all i want is my coat or money to buy a new one). any help would be a great

Did you try lost and found in the airport where you left it?
"Not all who wander are lost"

Offline bookwrm

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Re: Airline Compensation Master Thread
« Reply #1868 on: June 21, 2015, 06:58:32 PM »
Did you try lost and found in the airport where you left it?

yup. so we had a stop over in toronto i realized i had forgotten my coat. i went to lost and found and, since it was in another terminal and they had to go through customs and security, it might not get there before my flight. (the runner only started working 1/2 before my flight left).

Offline EJB

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Re: Airline Compensation Master Thread
« Reply #1869 on: June 21, 2015, 07:02:43 PM »
I'm on an AA flight JFK-LGA in F. The treif food didn't get here. What compensation should I ask for?

Offline Chapshnell

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Re: Airline Compensation Master Thread
« Reply #1870 on: June 21, 2015, 07:04:38 PM »
I'm on an AA flight JFK-LGA in F. The treif food didn't here. What compensation should I ask for?

What?!

Offline chucksterace

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Re: Airline Compensation Master Thread
« Reply #1871 on: June 21, 2015, 07:21:59 PM »
I'm on an AA flight JFK-LGA in F. The treif food didn't get here. What compensation should I ask for?
.

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Offline EJB

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Re: Airline Compensation Master Thread
« Reply #1872 on: June 21, 2015, 07:53:00 PM »
lol
And they're giving us a whopping $12

Offline EJB

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Airline Compensation Master Thread
« Reply #1873 on: June 21, 2015, 08:59:25 PM »
Verrazano :)

Online travel agent

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Re: Airline Compensation Master Thread
« Reply #1874 on: June 22, 2015, 10:41:03 AM »

%75 off base fare on my next AC ticket (sold it on ebay for $75...)

???????????

it could be worth 3-4K

Offline ilherman

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Re: Airline Compensation Master Thread
« Reply #1875 on: June 22, 2015, 12:57:51 PM »
Airline: Air Canada
Flight: LGA-YUL
Class: Economy (award ticket)
Incident: was held in the aircraft almost 4 hours after landing
%75 off base fare on my next AC ticket (sold it on ebay for $75...)
was there a limit on how much the base fare can be? Would you be able to use it for a business class tkt?
You can say what you think when you think what you say.

Online travel agent

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Re: Airline Compensation Master Thread
« Reply #1876 on: June 22, 2015, 05:05:50 PM »
yes also for business, & for 2 people.

Offline ilherman

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Re: Airline Compensation Master Thread
« Reply #1877 on: June 22, 2015, 05:39:56 PM »
Wow, so that should be worth way more than $75.....
You can say what you think when you think what you say.

Offline DMYD

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Re: Airline Compensation Master Thread
« Reply #1878 on: June 22, 2015, 06:01:46 PM »
Should have tried selling it on the forums!

Offline mgmoonlight

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Re: Airline Compensation Master Thread - Alitalia
« Reply #1879 on: June 23, 2015, 04:58:17 AM »
Airline: Booked through Delta, operated by Alitalia
Flight: TLV->FCO
Class: Economy, paid with money
Incident: Flight delayed by an hour, then cancelled after they already boarded us, then alternative flight was delayed by an 1.5 hours --> arrived to FCO 6 hours later than scheduled
Compensation: None so far

On June 16th My husband and I flew to Rome from TLV. We were scheduled to go on flight AZ #815 leaving at 10:35AM, arriving at 13:20.
The night before the flight (at 23:30) we got a phone call from an Italian representative informing us the flight is delayed by an hour (leaving at 11:35AM). Once we boarded the flight and sat on the plane for an hour without being offered any water or being explained what's happening. Finally the told us we have to get off the plane because there is a technical issue and it's too risky to fly...
They told us to pick our luggage from the carousels and basically start all over again (going to their desks, finding another flight, checking in, going through security again) to be rescheduled for another flight. There was a huge mess, hundreds of people in a small space with confused representatives... finally they put us on the next flight, flight AZ#807 leaving at 15:40, arriving at 18:30. No food vouchers were offered to us. That flight was delayed by 1.5 hours, getting us to Rome at 20:00 (6 hours and 40 minutes after the original estimated arriving time of the original flight). AND my flight back didn't have the vegan meal I ordered, although I confirmed it over the phone with them, and I ended up eating crackers and some dry shredded veggies :(

According to their website and also EU's air passenger rights (http://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm) we are entitled to a compensation of 400 Euros each. I called Alitalia's customer service in Israel and it was pointless. She said they didn't have a way to control the technical issue and I don't deserve anything, but I think that if this is true it was anyway not responsible to board people on the plane without testing it first. She suggested me to write them an email but she was very nasty (typical Israeli customer "service") and I'm not hopeful about sending an email, especially that she directed me to their Israeli email address and said it can take up to 5 weeks to reply to me!

So my questions is, what should I do next? I'm not ready to give up. Should I contact Delta? (I booked the tickets through them and their customer services is usually ok).
The EU website has a complaint form, has anyone tried it?
http://ec.europa.eu/transport/themes/passengers/air/doc/complain_form/eu_complaint_form_en.pdf

Thank you,
Mila