After filing a complaint with ElAl nearly a month ago, this is the reply I received today:
Dear Mr. *****,
Thank you for contacting El Al's customer relations Tel Aviv.
We are sorry to learn of the inconvenience that you were caused due to the changes that were made to your flight LY332 on May 11th, 2016 from Brussels to Tel Aviv.
Due to a sudden strike of Baggage handlers and ground staff at Brussels airport, it was not possible for any flights land or depart on May 11th, 2016. El Al has decided to reroute the flight from Liege airport instead of causing the flight to be cancelled or delayed until the strike is over. Regretfully, our check-in agents or security personals were not aware what information to provide to our passengers until our management has found a solution and received an approval to department from Liege airport. We are sorry that you were not update during the delay.
Regretfully, no compensation is offered since the circumstances surrounding this delay were unexpected and beyond El Al's control.
Should you incurred out of pocket expenses during the delay or as a result of the delay (transportation, accommodation and meals), please send us recipes by email attachment for a review. In order to make a reimbursement, your bank account details will be needed by our accounts department.
We sincerely regret the circumstances of your delay and we look forward welcoming you on board our future flights to your full satisfaction.
Sincerely,
Ronnie Solson - Customer Relations
Find it ironic how they say "they" decided to reroute... and then go on to say it was out of their control...
(Just for some background... this was more than a 5hr delay and by the time we departed for Liège the strike was long over!)
I'm not gonna settle for such a lame response...
Any advice on how to move forward from here would be appreciated.