Hi! I really need advice here. My daughter was coming from Israel on Azberbajain Airlines and had a different airlines that we booked (not connected to the first airline and not in the record). Instead of her leaving Wed. night and going through Baku the airline detained after a very hard ordeal and shlep without normal food the whole flight and it changed planes in Turkey and arrived three hours before Shabbos. Initially, she was supposed to arrive Thursday morning to jfk and go to Colorado six hours later. She ended up missing Shabbos of the Bar mitzvah and we lost her ticket from NY to Colorado (as it wasn't their fault she missed the plane) Her flight on Sunday was delayed for a different reason and she came in to CO after the Bar mitzvah of Shabbos and Sunday. This was booked by Chase Saphire. She needed extra taxis and a place to stay for Shabbos etc.
Any advice? Any recourse? Is there anyone who fights these type of things that would like to do this for commission? We wrote Azberbajan airlines with no response and it is already a month. Supposedly it says in Israeli rules that an airline who detains more than nine hours has to pay compensation.
Please advise!