booked the biz sale on expedia.ca (1 res/booking)
yyz-ams-tlv
tlv-ams-yyz
tlv flights were elal and toronto flights were jet airways (all business class)
on the return trip we took off a little late from tlv (no reason) and missed the jet airways flight. (it hadnt left but they didnt let anyone board bec luggage wouldnt make it or something)
elal rebooked everyone (most ppl thru calgary and then to toronto. all klm) they first put me on that flight (in economy) but i would have missed my delta flight to ny (which wasnt on the same res). instead they put me on a klm flight to jfk also in economy. (only found out when i went to klm counter and all elal employees already left airport)
i called expedia they couldnt care less. called elal and they cant find it on the phone so i need to email. 3 months and 2 emails later elal is offering $200 voucher or 500 points. (still fighting with amex about it).
summary: i paid for business and was put in economy
any suggestions?