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Author Topic: Airline Compensation Master Thread  (Read 543146 times)

Offline Yammer

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Re: Airline Compensation Master Thread
« Reply #3210 on: May 28, 2017, 02:31:44 PM »
Not sure what you mean by this. Yesterday's BA meltdown potentially has BA on the hook for a massive compensation bill. That money isn't going to appear out of thin air.
How about from the massive profits that the airline industry are having now?

Offline as2

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Re: Airline Compensation Master Thread
« Reply #3211 on: May 28, 2017, 03:19:14 PM »
Booked 2 Business class tickets (comped by my company) on elal paid 5,200$ each tickets. The return flight was supposed to leave 12:30 am on Friday and then elal changed it to 7am. I didn't want to risk with shabbos so my travel agent got elal to put me on the Thursday night 11pm united flight. My friend got Bussines and I was put on economy. How can I work the compensation. Also I booked it on Amex Starwood should I just dispute the charge?
Anyone have experience with a situation like this? I'd like to know as well.
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Offline MeirS

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Re: Airline Compensation Master Thread
« Reply #3212 on: May 28, 2017, 04:30:34 PM »
Booked 2 Business class tickets (comped by my company) on elal paid 5,200$ each tickets. The return flight was supposed to leave 12:30 am on Friday and then elal changed it to 7am. I didn't want to risk with shabbos so my travel agent got elal to put me on the Thursday night 11pm united flight. My friend got Bussines and I was put on economy. How can I work the compensation. Also I booked it on Amex Starwood should I just dispute the charge?

Anyone have experience with a situation like this? I'd like to know as well.
I imagine this doesn't qualify as "involuntarily denied boarding into the class of booking".

Offline jsk173

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Re: Airline Compensation Master Thread
« Reply #3213 on: May 29, 2017, 06:35:42 PM »
I'm not sure what you are getting at. This compensation has been shown over time to be beneficial at minimal cost.

Minimal cost to whom? People seem to be pretending that the cost of the compensation isn't priced into the tickets. If the foreign carriers were always the same price or cheaper than U.S. carriers, then no one would book them, given that the onboard service tends to be better on the foreign carriers.

Just in this one discussion, I asked several times what the guy paid for his ticket, but he never answered. The fact he doesn't want to disclose the price he paid suggests price was a factor in his decision.

Offline jsk173

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Re: Airline Compensation Master Thread
« Reply #3214 on: May 29, 2017, 06:36:44 PM »
How about from the massive profits that the airline industry are having now?

And where do the profits come from? Revenue minus expenses.

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Re: Airline Compensation Master Thread
« Reply #3215 on: May 29, 2017, 06:38:21 PM »
I imagine this doesn't qualify as "involuntarily denied boarding into the class of booking".

No. You both requested the change and had the ability to decline it.

Offline Meir

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Re: Airline Compensation Master Thread
« Reply #3216 on: May 29, 2017, 07:59:41 PM »
Not sure if you are responding on my question. I requested to change the flight to similar time of original departure on condition that it's Business. They promised that it's Business even sent me a elal confirmation that it's Business it showed class j with a status of ok. When I got to gate united said it was booked on standby never confirmed seat and they laughed and said never fly elal.

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Re: Airline Compensation Master Thread
« Reply #3217 on: May 29, 2017, 08:06:17 PM »
Not sure if you are responding on my question. I requested to change the flight to similar time of original departure on condition that it's Business. They promised that it's Business even sent me a elal confirmation that it's Business it showed class j with a status of ok. When I got to gate united said it was booked on standby never confirmed seat and they laughed and said never fly elal.

Per your original post, you initiated the change because you "didn't want to risk with shabbos." If you got to the airport and you were, in fact, only on standby, then that actually weakens the "involuntarily denied ..." claim you raised above.

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Re: Airline Compensation Master Thread
« Reply #3218 on: May 29, 2017, 08:09:01 PM »
Per your original post, you initiated the change because you "didn't want to risk with shabbos." If you got to the airport and you were, in fact, only on standby, then that actually weakens the "involuntarily denied ..." claim you raised above.
Well, this was after LY involuntarily rescheduled his flight...
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Re: Airline Compensation Master Thread
« Reply #3219 on: May 29, 2017, 08:24:40 PM »
@jsk173 If you don't mind me asking, what is your day job?

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Re: Airline Compensation Master Thread
« Reply #3220 on: May 29, 2017, 08:31:56 PM »
@jsk173 If you don't mind me asking, what is your day job?
Oh my....!!
This might turn into some action!!

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Re: Airline Compensation Master Thread
« Reply #3221 on: May 29, 2017, 09:25:52 PM »
A relative booked a flight with UR points (Reserve, if that makes a difference) on South African Airways.

When he got to the airport (with his wife and 2 kids), they wouldn't let him on the plane. Chase screwed up and he was ticketed in 2 different classes. SA refused to speak to chase to sort it out on the spot, and claimed there was nothing they could do. (based on reports from people on the flight, the flight was overbooked, and this was a way to bump people for free)

Because of shabbos, the next flight they could get was 3 days later.

He has attempted to get some compensation, and now (2 months later) he got an email from a supervisor claiming to be the highest authority oferring to reimburse taxi fares and 5000 UR points.

Is there anything he can do?
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Re: Airline Compensation Master Thread
« Reply #3222 on: May 29, 2017, 09:47:04 PM »
So still no one is telling me how to maximize my situation. Why should I not just dispute my credit card? If not what should I push elal about to compensate?

Offline jsk173

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Re: Airline Compensation Master Thread
« Reply #3223 on: May 29, 2017, 10:30:20 PM »
Well, this was after LY involuntarily rescheduled his flight...

Yes, but that happens all the time, and it's largely irrelevant to whether this was an involuntary downgrade.

Some airlines give refunds if the class of service changes after a requested change and others don't. Either way, there's certainly no case here for disputing the full charge with Amex.

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Re: Airline Compensation Master Thread
« Reply #3224 on: May 29, 2017, 10:38:03 PM »
When he got to the airport (with his wife and 2 kids), they wouldn't let him on the plane. Chase screwed up and he was ticketed in 2 different classes. SA refused to speak to chase to sort it out on the spot, and claimed there was nothing they could do. (based on reports from people on the flight, the flight was overbooked, and this was a way to bump people for free)

Need more info. here. Did your friend refuse to be split up into two cabins or did the airline actual deny boarding even though everyone had confirmed seats, albeit in different classes/cabins? Last I knew, it's almost impossible, if not entirely impossible, to have multiple passengers on the same ticket in different classes, so it seems like all four passengers should have had valid, if separate, tickets.