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Author Topic: Airline Compensation Master Thread  (Read 1098541 times)

Offline yitzy93

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Re: Airline Compensation Master Thread
« Reply #3240 on: June 07, 2017, 11:02:01 AM »
if its to ny or from ny the only thing to ask is that it should eventually get to your destination
-1
Quote
(a) A passenger for whom a Flight Ticket has been issued for a flight which has taken off late by at least two hours after the time stipulated In the Flight Ticket, will be entitled to receive, from the Flight Operator or Organizer, Food and Drink and Communication
Services.
(b) Without derogating from the provisions of Sub Section (a), a passenger who has been issued a Flight Ticket for a flight which has taken off late by five hours and less than eight hours after the time stipulated in the Flight Ticket, shall be entitled to a reimbursement of the consideration or to an Replacement Flight Ticket, at his election; a passenger who has been offered a Replacement Flight Ticket for a flight which is supposed to take off on the following date, and has chosen to accept it, shall be entitled
to also receive Accommodation Service and Travel Services;
however, if a flight has taken off late as stated due to a strike or a protected go-slow strike, the passenger will be entitled to the reimbursement of the consideration and Food and Drink and Communication Services only.
« Last Edit: June 07, 2017, 11:08:27 AM by yitzy93 »

Offline yitzy93

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Re: Airline Compensation Master Thread
« Reply #3241 on: June 07, 2017, 11:05:32 AM »
I flew to Israel for Shavuos on Elal and had more than 5h delay on both legs!
First Leg: They told me 24h before departure and they rebooked on another flight otherwise I would have arrived in TLV 1h before shabbos.
Return Leg: I was supposed to depart 0:45AM and flight finally departed at 7AM....
 I sent email to cutomer@elal.co.il and some other DOT emails.

What can I expect from ELAL in terms of compensation?

Did you end up flying on an earlier flight on the outbound leg?

Offline mikaelrap

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Re: Airline Compensation Master Thread
« Reply #3242 on: June 07, 2017, 11:08:45 AM »
Did you end up flying on an earlier flight on the outbound leg?

Yes I had to. Had to pay for 1 xtra hotel night and had to rush packing + my family and I seated 24 rows appart.
Not ez with 3 kids!

Offline yitzy93

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Re: Airline Compensation Master Thread
« Reply #3243 on: June 07, 2017, 11:41:38 AM »
Yes I had to. Had to pay for 1 xtra hotel night and had to rush packing + my family and I seated 24 rows appart.
Not ez with 3 kids!
Based on what I quoted above you might be entitled to reimbursement on the extra hotel night.
Other than that I'm not aware of any 'mandatoty' compensation you'd be entitled to.
Either way, be prepared to fight and wait very long...

Offline mikaelrap

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Re: Airline Compensation Master Thread
« Reply #3244 on: June 08, 2017, 08:48:05 AM »
Based on what I quoted above you might be entitled to reimbursement on the extra hotel night.
Other than that I'm not aware of any 'mandatoty' compensation you'd be entitled to.
Either way, be prepared to fight and wait very long...

They replied very quickly and offered $1,000 voucher to be used during one year...
They said that Israeli Aviation Rules states that only 8h+ delay would be compensated...
Not amazing considering that I paid for 4 tickets.
What do you suggest that I do?

Offline yitzy93

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Re: Airline Compensation Master Thread
« Reply #3245 on: June 08, 2017, 09:47:55 AM »
They replied very quickly and offered $1,000 voucher to be used during one year...
They said that Israeli Aviation Rules states that only 8h+ delay would be compensated...
Not amazing considering that I paid for 4 tickets.
What do you suggest that I do?
Assuming that the extra hotel night was less than a $1000 and you can use the voucher within the year I would personally take it and run...  On the other hand if you prefer a cash reimbursement IMHO I definitely think you have a case, as Israeli Aviation Rule clearly state (see upthread) they need to reimburse accomdation in a case of 2+ hrs delay.
Other than that don't expect a penny more than the law requires. It is ElAl after all...

And btw how quick did they respond? How come they responded so quickly??

Offline mikaelrap

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Re: Airline Compensation Master Thread
« Reply #3246 on: June 08, 2017, 10:12:34 AM »
Assuming that the extra hotel night was less than a $1000 and you can use the voucher within the year I would personally take it and run...  On the other hand if you prefer a cash reimbursement IMHO I definitely think you have a case, as Israeli Aviation Rule clearly state (see upthread) they need to reimburse accomdation in a case of 2+ hrs delay.
Other than that don't expect a penny more than the law requires. It is ElAl after all...

And btw how quick did they respond? How come they responded so quickly??

I countered their offer asking for more and for cash instead of voucher,
Let's see what they say.
They came back within 24h. I emailed their managing director Yoram Elgrabli so maybe it helped

Offline yitzy93

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Re: Airline Compensation Master Thread
« Reply #3247 on: June 08, 2017, 10:20:23 AM »
I emailed their managing director Yoram Elgrabli so maybe it helped
Mind to share?  ;)

Offline mikaelrap

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Offline yitzy93

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Offline hide4

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Re: Airline Compensation Master Thread
« Reply #3250 on: June 08, 2017, 11:10:28 AM »

Offline hide4

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Re: Airline Compensation Master Thread
« Reply #3251 on: June 08, 2017, 12:47:54 PM »
Dear ,

I will gladly refer your email to our customer service and will follow up on the response.

I was wandering how you received this email. Our customer service is based in Israel.

Wishing you a great day.

Regards,

Offline knowitall

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Re: Airline Compensation Master Thread
« Reply #3252 on: June 08, 2017, 03:27:46 PM »
Paid AA from PHL-DTW
Everyone boarded and the plane had mechanical problems so there was no A/C. Everyone shvitzed for an hour while they tried to start the plane. They kicked everyone off the plane and it took another hour for them to fix it. We then re boarded and left 2 hour and 20 mins after scheduled departure. Also had to take an uber home from the airport because of the delay. Any advice what to ask for? TIA

Offline flyingace

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Re: Airline Compensation Master Thread
« Reply #3253 on: June 10, 2017, 10:31:52 PM »
Anyone get a response from Delta regarding flight 468 diverted to CDG on 4/26?
Just received response from Delta. They are sending a check for the Israeli compensation plus phone bill charges!

Offline yelped

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Re: Airline Compensation Master Thread
« Reply #3254 on: June 10, 2017, 11:00:04 PM »
Just received response from Delta. They are sending a check for the Israeli compensation plus phone bill charges!
👍

Offline ilherman

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Re: Airline Compensation Master Thread
« Reply #3255 on: June 10, 2017, 11:58:08 PM »
Just received response from Delta. They are sending a check for the Israeli compensation plus phone bill charges!
Where did you contact Delta?
You can say what you think when you think what you say.

Offline flyingace

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Re: Airline Compensation Master Thread
« Reply #3256 on: June 11, 2017, 12:29:49 AM »
On their website and responded to an email they sent me immediately afterwards offering 17000 points.

Offline Pesach

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Re: Airline Compensation Master Thread
« Reply #3257 on: June 11, 2017, 02:39:21 AM »
Can united vouchers issued via email from complaining about unpleasant flight  be used for another persons name ? Thanks

Offline Joe4007

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Re: Airline Compensation Master Thread
« Reply #3258 on: June 11, 2017, 03:17:36 AM »
Can united vouchers issued via email from complaining about unpleasant flight  be used for another persons name ? Thanks
Yes.

Offline mringelheim

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Re: Airline Compensation Master Thread
« Reply #3259 on: June 16, 2017, 11:02:11 AM »
Hi all- what is best venue for united complaint...the flight attendants would not allow my wife to turn the baby seat rear facing and she is super upset- not to mention we were delayed for four hours for a reason no one knows.  They sent me a request for customer feedback but I feel there must be a better customer complaint venue to actually be heard and compensated.  These FAs have to learn the rules and stop freak Neurotic Parents out