Topic Wiki

Issue with a flight to/from an EU country, make sure to check this link: http://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm

Please post contact info for each airline:
AA-
Alitalia-
Airfrance-
Delta-
ElAl-
Iberia-
Lufthansa-
United-
WOW-



Author Topic: Airline Compensation Master Thread  (Read 1098543 times)

Offline EJB

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Sep 2012
  • Posts: 5409
  • Total likes: 254
  • DansDeals.com Hat Tips 15
    • View Profile
Re: Airline Compensation Master Thread
« Reply #3260 on: June 16, 2017, 11:05:57 AM »
Hi all- what is best venue for united complaint...the flight attendants would not allow my wife to turn the baby seat rear facing and she is super upset- not to mention we were delayed for four hours for a reason no one knows.  They sent me a request for customer feedback but I feel there must be a better customer complaint venue to actually be heard and compensated.  These FAs have to learn the rules and stop freak Neurotic Parents out

Tweet @realDonaldTrump

Offline shimino1

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Apr 2013
  • Posts: 2411
  • Total likes: 133
  • DansDeals.com Hat Tips 10
    • View Profile
  • Location: israel
Re: Airline Compensation Master Thread
« Reply #3261 on: June 18, 2017, 06:08:54 AM »
Flight from TLV-EWR was delayed 6 hours.
Two passengers flying J on revenue ticket.
United offered $125 e voucher per person.
What should I ask for from United? What have others received for similar experiences?

Offline as2

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Mar 2013
  • Posts: 5671
  • Total likes: 917
  • DansDeals.com Hat Tips 24
  • Gender: Male
    • View Profile
Re: Airline Compensation Master Thread
« Reply #3262 on: June 18, 2017, 09:23:30 AM »
DL flight delayed 1.5 hours due to mechanical issues. 2 pax and baby. I was originally told by gate agent that it was weather, but turned out that wasn't true. Any chance I'll actually get anything?
Memories last forever, make them while you can.

Offline yelped

  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • *******
  • Join Date: Mar 2015
  • Posts: 10464
  • Total likes: 3823
  • DansDeals.com Hat Tips 43
    • View Profile
Re: Airline Compensation Master Thread
« Reply #3263 on: June 18, 2017, 10:24:00 AM »
DL flight delayed 1.5 hours due to mechanical issues. 2 pax and baby. I was originally told by gate agent that it was weather, but turned out that wasn't true. Any chance I'll actually get anything?
I got $125 per person.

Online nafnaf12

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Jan 2012
  • Posts: 4192
  • Total likes: 251
  • DansDeals.com Hat Tips 79
    • View Profile
Re: Airline Compensation Master Thread
« Reply #3264 on: June 18, 2017, 01:24:37 PM »
Flight from TLV-EWR was delayed 6 hours.
Two passengers flying J on revenue ticket.
United offered $125 e voucher per person.
What should I ask for from United? What have others received for similar experiences?
what was the reason for delay?
A smooth sea never made a skilled sailor.

Offline as2

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Mar 2013
  • Posts: 5671
  • Total likes: 917
  • DansDeals.com Hat Tips 24
  • Gender: Male
    • View Profile
Re: Airline Compensation Master Thread
« Reply #3265 on: June 18, 2017, 02:31:28 PM »
I got $125 per person.
How did you reach out to them?
Memories last forever, make them while you can.

Offline VLK

  • Dansdeals Gold Elite
  • ***
  • Join Date: Dec 2016
  • Posts: 232
  • Total likes: 7
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Airline Compensation Master Thread
« Reply #3266 on: June 18, 2017, 03:01:22 PM »
LY flight from Jfk-Tlv in J class revenue. delayed from 11:30PM to 5:15AM
When they called me to tell me about the delay i had them put me on the 7:15pm the following day
After back and forth for about a month they comped me $500USD per person

Offline grodnoking

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Nov 2014
  • Posts: 5847
  • Total likes: 767
  • DansDeals.com Hat Tips 17
    • View Profile
Re: Airline Compensation Master Thread
« Reply #3267 on: June 18, 2017, 04:04:51 PM »
Turkish JFK to TLV, missed connecting flight because first flight landed to late. extra five hour stopover. 600 euro comp. :)
I'm not who you think I am.

Online nafnaf12

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Jan 2012
  • Posts: 4192
  • Total likes: 251
  • DansDeals.com Hat Tips 79
    • View Profile
Re: Airline Compensation Master Thread
« Reply #3268 on: June 18, 2017, 04:25:35 PM »
Turkish JFK to TLV, missed connecting flight because first flight landed to late. extra five hour stopover. 600 euro comp. :)
My brother:
Airline: TURKISH
Flight: TLV-Turkey-NYC
Class: Economy
Incident: No Kslm
Compensation: Free upgrade to business on the next round trip flight!
And there is a plan to book a new ticket for the next zman, so this is perfect.


Now everyone here is gonna book Turkish.
your family does very well with Turkish !
A smooth sea never made a skilled sailor.

Offline grodnoking

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Nov 2014
  • Posts: 5847
  • Total likes: 767
  • DansDeals.com Hat Tips 17
    • View Profile
Re: Airline Compensation Master Thread
« Reply #3269 on: June 19, 2017, 12:30:40 PM »
your family does very well with Turkish !
Turkish JFK to TLV, missed connecting flight because first flight landed to late. extra five hour stopover. 600 euro comp. :)
actually double that 600 euro's for the same brother got it too. On his business class flight.
I'm not who you think I am.

Online nafnaf12

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Jan 2012
  • Posts: 4192
  • Total likes: 251
  • DansDeals.com Hat Tips 79
    • View Profile
Re: Airline Compensation Master Thread
« Reply #3270 on: June 19, 2017, 06:37:33 PM »
actually double that 600 euro's for the same brother got it too. On his business class flight.
your brother should be ashamed he only got 600 after all he was flying business..
A smooth sea never made a skilled sailor.

Online nafnaf12

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Jan 2012
  • Posts: 4192
  • Total likes: 251
  • DansDeals.com Hat Tips 79
    • View Profile
Re: Airline Compensation Master Thread
« Reply #3271 on: June 19, 2017, 06:38:47 PM »
Any DP on asking for compensation when flying UA business class and not having kosher wine?
A smooth sea never made a skilled sailor.

Offline elya

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jan 2015
  • Posts: 2378
  • Total likes: 96
  • DansDeals.com Hat Tips 1
    • View Profile

Offline keemster26

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jan 2015
  • Posts: 2315
  • Total likes: 37
  • DansDeals.com Hat Tips 5
    • View Profile
Re: Airline Compensation Master Thread
« Reply #3273 on: June 20, 2017, 12:31:34 PM »
With  southwest, is it better to email corporate or call?

Offline efflpetzel

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Aug 2012
  • Posts: 2835
  • Total likes: 133
  • DansDeals.com Hat Tips 1
    • View Profile
Re: Airline Compensation Master Thread
« Reply #3274 on: June 21, 2017, 11:05:14 AM »
Any DP on asking for compensation when flying UA business class and not having kosher wine?
Seriously


Offline yelped

  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • *******
  • Join Date: Mar 2015
  • Posts: 10464
  • Total likes: 3823
  • DansDeals.com Hat Tips 43
    • View Profile
Re: Airline Compensation Master Thread
« Reply #3275 on: June 21, 2017, 11:07:49 AM »
Any DP on asking for compensation when flying UA business class and not having kosher wine?
No. You're the first entitled generation Y to even think of asking for that.

Online nafnaf12

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Jan 2012
  • Posts: 4192
  • Total likes: 251
  • DansDeals.com Hat Tips 79
    • View Profile
Re: Airline Compensation Master Thread
« Reply #3276 on: June 21, 2017, 11:57:33 AM »
No. You're the first entitled generation Y to even think of asking for that.
Seriously
I had the same reaction when I heard this.

the reason I asked is because a friend claims hid friend has done this a few times already and got $500!

A smooth sea never made a skilled sailor.

Offline aygart

  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • *******
  • Join Date: May 2008
  • Posts: 17395
  • Total likes: 14333
  • DansDeals.com Hat Tips 14
    • View Profile
    • Lower Watt Energy Brokers
  • Programs: www.lowerwatt.com
Re: Airline Compensation Master Thread
« Reply #3277 on: June 21, 2017, 12:01:28 PM »
Next try explaining to them how the wine was kosher but not mevushal....
Feelings don't care about your facts

Offline real-brisker

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Nov 2011
  • Posts: 2424
  • Total likes: 15
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Airline Compensation Master Thread
« Reply #3278 on: June 21, 2017, 02:26:18 PM »
Is this fair? Or should I ask for more.

Dear real-brisker,
 
Thank you for contacting El Al.
 
I am sorry for the inconvenience that you were caused due to the delay of LY028 on the 4th June 2017 from Newark to Tel-Aviv.
 
The flight was delayed for the safety of our passengers due to a mechanical problem with the aircraft performing the flight.
 
The delay in departure was recorded as 5.20 hours.  In accordance to the Israeli Aviation Services law (compensation and assistance for flight cancellation or change of conditions 5772-2012), airlines do not compensate for flight delays that are 8 hours or less.
 
As a token of our regret I would like to grant you a voucher in the amount of USD300, which may be used as partial payment for future flights with El Al. This is valid for one year from the date of issue.
 
Please confirm and I will email the voucher to you.
 
I hope that we can welcome you on board a future El Al flight for happy occasions.
 
Yours sincerely,
 

Offline yelped

  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • *******
  • Join Date: Mar 2015
  • Posts: 10464
  • Total likes: 3823
  • DansDeals.com Hat Tips 43
    • View Profile
Re: Airline Compensation Master Thread
« Reply #3279 on: June 21, 2017, 02:31:05 PM »