Airline Compensation Master Thread

[Side incomer]

Airline: Delta
Flight: NYC-TLV
Class: Economy
Incident: long wait time. Third baggage wasn't aloud to go on flight, because it budged into the hour before flight. we had to leave it behind.
Compensation: 15,000 Skymiles x 2.

[Dan]

Airline/Flight: Lufthansa (CDG-FRA-VCE), Swiss (VCE-ZRH-TLV)
Class: Business/Coach (award ticket)
Incident: Busted suitcase, placed broken pieces and only half its contents in a plastic bag, TLV airport wouldn't deliver the delayed broken suitcase.
Compensation: $4,400 cash.

[Dan]

Airline: Continental
Flight: MXP-EWR
Class: BusinessFirst (award ticket)
Incident: No kosher meal
Compensation: measly 2000 miles x 2 passengers

It's all in the writing of the letter

[Shmelly]

Airline: AA
Flight: JFK-ZRH
Class: Coach (Paid)
Incident: Anti semitic flight attendant
Compensation: 20,000 miles

Airline: Delta
Flight: LGA-ATL
Class: Coach (Paid)
Incident: Lost luggage
Compensation: $1400

[MLM]

Airline: Delta
Flight: TLV-JFK
Class: BusinessFirst
Incident: Original flight canceled after sitting on plane for four hours, then rescheduled for next night and then canceled again due to maintenance issues. Ended up making a one way award ticket with LH on my own, while some of my other not so lucky friends didn't get home for another day. Fired off a nasty email from the FRA Lounge.
Compensation: An standard email apology, including $200 of E-Certs, and a roundtrip ticket anywhere DL flies. Not enough in my opinion. Their version of the events that unfolded were totally skewed from the truth... was 10x worse than it sounds from the email.

Dear M,

RE: Case 916479

On behalf of Delta Air Lines, I would like to offer you my immediate and sincere apology for the inconvenience caused when Flight 269 from Tel Aviv (TLV) to John F. Kennedy (JFK) cancelled on July 7, 2010.  Further, I regret the additional impact to your travel when extra section Flight 9856, scheduled to depart that evening was also cancelled and you incurred a second overnight stay in TLV.  I recognize how upsetting and inconvenient these flight disruptions were for you, and again, I apologize. 

Please allow me to offer some additional details regarding this incident.

- On July 7, 2010 Delta Flight 269 experienced a hydraulic leak.  As it was anticipated this would be corrected prior to scheduled departure, a
decision was made to board the aircraft.       
- Unfortunately this did not occur, and continued attempts were made to address the maintenance issue while the passengers were onboard.
- This "creeping delay" along with crew restrictions ultimately rendered the crew unable to transport the passengers to JFK.
- Flight 269 was cancelled and extra section Flight 9856 was created to depart that evening.
- Passengers were provided hotel accommodations, meal vouchers, and rebooked on Flight 9856 or on an alternate flight.
- Boarding of Flight 9856 was delayed approximately an hour due to a runway issue.
- Upon completion of boarding, the flight was further delayed due to mechanical problems.  These items were resolved, the aircraft departed the gate, only to return due to another maintenance issue. 
- Once again, on-going delays and crew restrictions necessitated the cancellation of the flight, and extra section Flight 9860 was created to transport the passengers to JFK on July 8, 2010.
- Passengers were provided hotel accommodations, meal vouchers, and rebooked on Flight 9860 or on alternate flights.
- Flight 9860 departed as planned. 

As a gesture of apology for the inconvenience caused by these flight disruptions, in addition to the Electronic Transportation Credit Voucher
(eTCV) gesture already provided, attached is a roundtrip system-wide international ticket that has been reserved for you.  Please keep the document numbers and the Terms and Conditions since the numbers are required for redemption.  Both the eTCV and ticket must be redeemed within one year from the date of issue.  There is no Direct Ticketing
fee for reservations made online at delta.com.   

For details regarding the eTCV gesture, questions regarding the complimentary ticket, or assistance in redeeming either document towards future travel, please contact Delta Reservations at 800-221-1212.

I pledge to you that we are dedicated to providing dependable transportation.  We look forward to a future opportunity of serving your air travel needs.  Thank you for your understanding and for flying Delta Air Lines.

Sincerely,

Toby Broberg
Director, Customer Care
Delta Air Lines/KLM Royal Dutch Airlines

My Uncle was on that flight and ended up getting to LAX 24 hours later. He was also going business. What should he fight for?

Was your free flight in Business? Also is it transferable?

[Ergel]

Airline/Flight: Lufthansa (CDG-FRA-VCE), Swiss (VCE-ZRH-TLV)
Class: Business/Coach (award ticket)
Incident: Busted suitcase, placed broken pieces and only half its contents in a plastic bag, TLV airport wouldn't deliver the delayed broken suitcase.
Compensation: $4,400 cash.

So you actually made money on your 2010 Europe trip?

[Ergel]

It's all in the writing of the letter

Mind posting a sample?

[Dan]

So you actually made money on your 2010 Europe trip?

Trip of a lifetime

[Dan]

Mind posting a sample?

I posted my letter to the PH YYZ, should suffice for now.

[sky121]

Airline/Flight: Lufthansa (CDG-FRA-VCE), Swiss (VCE-ZRH-TLV)
Class: Business/Coach (award ticket)
Incident: Busted suitcase, placed broken pieces and only half its contents in a plastic bag, TLV airport wouldn't deliver the delayed broken suitcase.
Compensation: $4,400 cash.

How much was contents valued at?

[Fan of Dan]

AIRLINE: CO
FLIGHT: CNS - GUM
CLASS: Biz first award
INCIDENT: No kosher food
COMP: 150 dollar voucher to CO

[world2see]

AIRLINE: CO(using one pass miles)
FLIGHT: EWR-TLV(with swiss air via ZRH)
CLASS: Biz first award
INCIDENT: forgot to issue the e-ticket,had to be re-scheduled for the next day
COMP: 150 dollars or 20k miles per passenger,chose the miles

[harry]

AIRLINE: UA
FLIGHT: SYD-SFO
CLASS: Business award
INCIDENT: No kosher food
COMPENSATION: 3000 miles (or a choice of $100 certificate or 10%)

[harry]

AIRLINE: UA
FLIGHT: SFO-DEN
CLASS: Business award
INCIDENT: No kosher food
COMPENSATION: 1500 miles (or a choice of $100 certificate or 10%)

[harry]

AIRLINE: AA
FLIGHT: LAX-JFK
CLASS: Business award
INCIDENT: Footrest broken
COMPENSATION: 10000 miles