Flew united from FRA-ORD on a milage ticket. Bag was scanned in Chicago but was nowhere to be found when I arrived Thursday afternoon. The bag was delivered shabbos afternoon. I filed a delayed baggage report and sent an email with receipts of items I bought on Friday for shabbos and the reason why I bought each item. I finally got an email from them this past Thursday.
"On behalf of United Airlines I sincerely apologize for the inconvenience created by your luggage delay. We can imagine how frustrating this situation has been and regret that we have disappointed you.
For assistance with a reimbursement of the essential items you purchased, please submit the receipts, a copy of your airline ticket, boarding pass, and a signed copy of our Claim Form (link attached) to our claims department. For your convenience you may email your documents to brc-claimsdesk
@united.com or fax to (281) 873-2188 or print and mail to, 900 Grand Plaza Dr., Houston, TX 77067.
Please visit
http://www.united.com/claimform to download claim form.
This email should not be replied to, as the sending mailbox is not designed to receive emails. If you have any additional questions please contact our Baggage Resolution
Service Center at 1-800-335-2247.
Thank you for choosing United Airlines."
The form asks for my boarding passes (which I luckily still have) and original proof Of purchase of the original items. Some items I have received as a gift and others are like 3 years old and don't keep the receipts.
Does anyone have any suggestions on ways to help me get reimbursed? Any other things I can do?
Thank you