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Author Topic: Airline Compensation Master Thread  (Read 367888 times)

Offline Yaalili

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Re: Airline Compensation Master Thread
« Reply #3585 on: February 04, 2018, 08:08:37 AM »
Airline: Jetblue
Flight: JAX-FLL
Class: Economy+
Incident: Nearly 3 hour delay.
Compensation: $100 Jetblue TravelBank.

Offline lubaby

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Re: Airline Compensation Master Thread
« Reply #3586 on: February 04, 2018, 09:19:39 AM »
Airline: Jetblue
Flight: JAX-FLL
Class: Economy+
Incident: Nearly 3 hour delay.
Compensation: $100 Jetblue TravelBank.
Jetblue is amazing regarding delay compensation.

https://www.jetblue.com/flying-on-jetblue/customer-protection/
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Offline yelped

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Re: Airline Compensation Master Thread
« Reply #3587 on: February 04, 2018, 10:15:27 AM »
.
Thank you for choosing United Airlines."

The form asks for my boarding passes (which I luckily still have) and original proof Of purchase of the original items. Some items I have received as a gift and others are like 3 years old and don't keep the receipts.
Does anyone have any suggestions on ways to help me get reimbursed? Any other things I can do?
Thank you 

 
They mean the receipts of items you purchasednow to replace the stuff lost in the suitcase.

Offline jmz

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Re: Airline Compensation Master Thread
« Reply #3588 on: February 04, 2018, 10:19:19 AM »
They mean the receipts of items you purchasednow to replace the stuff lost in the suitcase.
I sent that to them already.

Offline gswannabe

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Re: Airline Compensation Master Thread
« Reply #3589 on: February 04, 2018, 10:41:58 AM »
Airline: United Airlines:
Flight: SYD-HOU
Class:Business
Incident: High pitch sound from the headphone jack in 2 of the seats.
Compensation: $200 United travel credit x 2

Offline Yaalili

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Re: Airline Compensation Master Thread
« Reply #3590 on: February 04, 2018, 01:08:40 PM »
Jetblue is amazing regarding delay compensation.

https://www.jetblue.com/flying-on-jetblue/customer-protection/

Yup and it was proactive on their part.

Offline jmz

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Re: Airline Compensation Master Thread
« Reply #3591 on: February 05, 2018, 09:55:19 AM »
Flew united from FRA-ORD on a milage ticket. Bag was scanned in Chicago but was nowhere to be found when I arrived Thursday afternoon. The bag was delivered shabbos afternoon.  I filed a delayed baggage report and sent an email with receipts of items I bought on Friday for shabbos and the reason why I bought each item. I finally got an email from them this past Thursday.

"On behalf of United Airlines I sincerely apologize for the inconvenience created by your luggage delay. We can imagine how frustrating this situation has been and regret that we have disappointed you.

 

For assistance with a reimbursement of the essential items you purchased, please submit the receipts, a copy of your airline ticket, boarding pass, and a signed copy of our Claim Form (link attached) to our claims department. For your convenience you may email your documents to brc-claimsdesk@united.com or fax to (281) 873-2188 or print and mail to, 900 Grand Plaza Dr., Houston, TX 77067.

 

Please visit http://www.united.com/claimform to download claim form.

 

This email should not be replied to, as the sending mailbox is not designed to receive emails. If you have any additional questions please contact our Baggage Resolution

Service Center at 1-800-335-2247.

 

Thank you for choosing United Airlines."

The form asks for my boarding passes (which I luckily still have) and original proof Of purchase of the original items. Some items I have received as a gift and others are like 3 years old and don't keep the receipts.
Does anyone have any suggestions on ways to help me get reimbursed? Any other things I can do?
Thank you 

 
Bump
Any suggestions? Anyone have experience with this?
Any help would be greatly appreciated.

Offline Yammer

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Re: Airline Compensation Master Thread
« Reply #3592 on: February 05, 2018, 10:45:31 AM »
Bump
Any suggestions? Anyone have experience with this?
Any help would be greatly appreciated.
BTW if you used an Amex plat you have baggage insurance as well

Offline jmz

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Re: Airline Compensation Master Thread
« Reply #3593 on: February 05, 2018, 10:51:36 AM »
BTW if you used an Amex plat you have baggage insurance as well
It was a milage ticket. And my in laws cc. Don't think that will work. Thank you though.

Offline Mr. CC

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Re: Airline Compensation Master Thread
« Reply #3594 on: February 05, 2018, 11:14:40 PM »
BTW if you used an Amex plat you have baggage insurance as well
last I checked I didn't notice such a thing. "For delayed luggage"

Offline garniermonkey

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Re: Airline Compensation Master Thread
« Reply #3595 on: February 12, 2018, 05:10:53 PM »
Hi I posted here earlier about my husband he missed a connecting flight so he was stuck overnight in another country. He was flying from Greece to Dusseldorf and from Dusseldorf to Munich and Munich to New York. The Dusseldorf flights came in late so he missed the connection. He had to stay overnight in So I filed a claim with United since he bought the tickets through there but they told me that I needed to file with Lufthansa since they were the actual carrier. I just spoke to Lufthansa now and they said that they are closing this claim and we are not entitled to the 600 Euro since the flight delay was caused by air flow management restrictions or something like that. They said that they did Research into the flight and since it was an issue with air traffic it is not their responsibility. They sent $100 compensation for the fact that he received no Kosher meals on a 10-hour flight when he finally did get on to the second leg the following day but that is the extent of the compensation they're offering. Is this normal? I mean isn't this what they would always say that it is an air traffic issue and not theirs?

Offline ludmila

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Re: Airline Compensation Master Thread
« Reply #3596 on: February 12, 2018, 10:28:19 PM »
Hi I posted here earlier about my husband he missed a connecting flight so he was stuck overnight in another country. He was flying from Greece to Dusseldorf and from Dusseldorf to Munich and Munich to New York. The Dusseldorf flights came in late so he missed the connection. He had to stay overnight in So I filed a claim with United since he bought the tickets through there but they told me that I needed to file with Lufthansa since they were the actual carrier. I just spoke to Lufthansa now and they said that they are closing this claim and we are not entitled to the 600 Euro since the flight delay was caused by air flow management restrictions or something like that. They said that they did Research into the flight and since it was an issue with air traffic it is not their responsibility. They sent $100 compensation for the fact that he received no Kosher meals on a 10-hour flight when he finally did get on to the second leg the following day but that is the extent of the compensation they're offering. Is this normal? I mean isn't this what they would always say that it is an air traffic issue and not theirs?
If it is not the airline's fault then no use to fight it, but as you mentioned , sometimes they may not state the correct reason, happened to my wife on a flight from IND to TLV, the flight from IND  to ORD  got cancelled, they claimed weather, IND weather was NP and I checked ORD and there were no weather issues. She ended missing the flight to TLV and arrived 32 hours later, had to pay for a hotel in Vienna, airline was Austrian, blamed on United and United ignored her request, stating weather as the reason the flight was cancelled.
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Re: Airline Compensation Master Thread
« Reply #3597 on: February 13, 2018, 09:44:35 AM »
What compensation can i get for a frozen meal in U?

Offline hvaces42

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Re: Airline Compensation Master Thread
« Reply #3598 on: February 13, 2018, 11:25:48 AM »
Fair warning - Any PMs sent in response to forum posts are fair game for ridicule in public.

Offline garniermonkey

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Re: Airline Compensation Master Thread
« Reply #3599 on: February 13, 2018, 11:55:38 AM »
If it is not the airline's fault then no use to fight it, but as you mentioned , sometimes they may not state the correct reason, happened to my wife on a flight from IND to TLV, the flight from IND  to ORD  got cancelled, they claimed weather, IND weather was NP and I checked ORD and there were no weather issues. She ended missing the flight to TLV and arrived 32 hours later, had to pay for a hotel in Vienna, airline was Austrian, blamed on United and United ignored her request, stating weather as the reason the flight was cancelled.
  I think that European code is pretty strongly-worded that basically there isn't many opportunities where they can back out of providing compensation. They have to prove an unusual unusual circumstance such as extreme weather emergencies or war. It needs to be an extraordinary event. They then must make every effort to try to accommodate. My husband's missed his connecting flight because the first flight took off late and arrive too late to make the second leg. The weather was fine and how are they able to prove that there was air traffic restrictions and issues.