I filed a delayed baggage claim with Swiss. I got a email stating that In order to get compensation i should send my banking info , I replied that it sounds fishy , just send me a check. The his is what I got today. Is this normal practice ?
Thank you for your response and excuse my late reply.
We are not able to refund anything to your credit card unless it is something you bought on our website directly like the ticket for your trip. The only way we will be able to refund your expenses is via a bank transfer.
In order to do this to an American Bank account is if you provide me the following information:
Name and address of account holder
Name and address of the bank
Bank code / clearing number (exact 9 digits)
Account number (up to 17 digits)
Be assured this is not a spam email, but an official request from SWISS International Airlines in order to process a transfer to your account.
Looking forward hearing from you.
Yours sincerely
Micaela Pazos
Consultant
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Swiss International Air Lines Ltd.
P.O. Box 2013
8032 Zurich
Tel.
SWISS.COM