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Author Topic: Airline Compensation Master Thread  (Read 651251 times)

Offline lubaby

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Offline yanks10952

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Re: Airline Compensation Master Thread
« Reply #3941 on: November 26, 2018, 02:53:42 AM »
ELAL left my bag in ewr . I arrived friday morning and they didnt send it to me till tuesday what can i expect?

Offline Miracle

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Re: Airline Compensation Master Thread
« Reply #3942 on: November 26, 2018, 04:45:21 AM »
Hi,

I would like it if someone can tell me what my rights were regarding compensation for the following situation.
Note: I was traveling with my wife and 5 children, ages 12,10,7, and 3.5 twins

We had a 12pm flight from Chicago to JFK that got cancelled because of weather.
They automatically put us on a 430 PM flight to La Guardia (fyi, I specifically did NOT want to fly to La Guardia when I booked my flights. I paid extra for JFK because LGA is not an easy airport to deal with) but put us on standby flight 130 going to LGA. They put all 6 of our luggages on that stand by flight, saying worse case, if there's no room for us on the 130, at least we have seats on the 430 and our luggages will just wait for us for 3 hours in LGA.

When we tried getting on the flight, everyone refused to take us on since we were 7 people and we would not be sitting together. They didn't let us split up our seats (within the plane) because we had little children. So they adviced us to just stick it out until 430 which was OK with us. We didn't care too much.

Now we're on the 430 flight. 10 minutes before arrival, the Pilot says we're not able to land in LGA and we're landing in JFK (our original destination!!!!!) the problem is - OUR LUGGAGE was at LGA from the 130 standby flight!! Of course we were stuck on the plan for 2 hours because we didn't have a terminal or crew to bring the plane in.. by this time, it was 10pm

We went to baggage claim hoping for them to deliver our luggage to my dad's car, since he was waiting for us in LGA. They told us it's not possible because our luggage was in Boston since the 130 flight got diverted there. It was 12 am and they told us we'd get our luggage delivered the next day. We got an email saying they located our luggage and it would arrive Fri around 1pm. It came Shabbos night, 11 pm...

What is American Airlines suppose to give us, legally? We don't know what to ask for. I asked them for compensation, they said it was the "act of Gd" and they couldn't give us anything.

I booked the tickets on Sapphire Pref Card, they told me we'd get $100 per luggage per day for whatever American Airline doesn't pay.

Please advise. Thanks
In addition to the issue above, on the next flight, taken with ELAL, they didn't have kosher meals for my and my family. I called 3 times to make sure they'd have and they said yes all three times.
One lady on the flight said she also ordered a kosher meal and the flight attendant offered her $50 to spend at duty free. Offered us nothing even though it was 7 people in my family, with 5 young kids.

Offline metsgiantsfan

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Re: Airline Compensation Master Thread
« Reply #3943 on: November 27, 2018, 02:12:05 PM »
I wrote an email to british about a canceled flight and asking for 600 euro per passenger for the delay...  I received an email back...Does this seem right? they r asking for bank info..skeptical giving the info, unless this is protocol..PLEASE ADVISE  (I  put "XXXX" to cross out my private info.

is this legit??




Thanks for contacting us about your flight to Newark on XXXXX.  I apologise for the delay in my response.  I understand how upsetting it must have been for you and your travel companion when your flight was cancelled, especially as you weren't provided with proper assistance.  I'm sorry for the inconvenience caused to you.

Our Operations team investigate the reason for every flight cancellation and this tells us where we’re going wrong.  From what you’ve told me about your cancelled flight, I absolutely agree we’ve let you down. 

We don't underestimate how disappointing it must have been for both of you when your bags were delayed in arriving, particularly as you had to travel to your destination without your belongings.  Please accept my sincere apologies for the inconvenience caused.

It’s important to us that we offer each of our customers outstanding service and I know this wasn’t the case when you travelled.  We try to make sure all bags are handled correctly when they’re within our care, and I'm sorry you feel let down.

I'm concerned to read that you and your travel companion didn't receive your requested special meal on your rebooked flight.  When you tell us which special meal you need, we add a request to your booking.  As long as we know at least 24 hours before your flight, there shouldn’t be a problem at all, however something clearly went wrong this time.

For the refund of your undelivered special meal, please contact our Refunds team using the following address:

Refunds Department
British Airways
PO Box 1126
Uxbridge
UB8 9XS

To proceed further with your claim, I'd request you to send me a duly signed letter from XXXXXXX, authorising you to deal with this claim.  Could you please also send me the boarding details of your rebooked flight along with the copy of your boarding pass?  You can upload the documents using the link given below:

https://disruptionclaim.britishairways.com/additionalClaims?cid=18550577

If you prefer, you can also send us your documents by post or fax, using the following details:

British Airways
Customer Relations (S506)
PO Box 1126
Uxbridge
UB8 9XS
United Kingdom

Fax: 0178 788 3195

It would also be helpful if you could send us your bank details along with your documents.  Please add our Customer Relations reference number to your letter.

It would be helpful if you could send me the following information:


Bank name
Branch name
Routing number (9 digits - please provide the paper and electronic sort code)
Account number (1-20 digits)
You can send us your information by clicking on the secure blue reply link below my name.  You’re welcome to send more than one email if you’re concerned about giving us all your information at the same time.

Thanks again for getting in touch with us.  I hope to hear from you soon.

Best regards

Rishabh Jain
British Airways Customer Relations

Offline nafnaf12

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Re: Airline Compensation Master Thread
« Reply #3944 on: November 27, 2018, 02:18:05 PM »
Was discussed up thread.

It's legit.
A smooth sea never made a skilled sailor.

Offline metsgiantsfan

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Re: Airline Compensation Master Thread
« Reply #3945 on: November 27, 2018, 02:24:58 PM »
Was discussed up thread.

It's legit.

thank you!  was worried this was some nigerian scam...why not just ask address and send check...but alrighty  hopefully well get compensated

Offline lubaby

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Re: Airline Compensation Master Thread
« Reply #3946 on: November 27, 2018, 02:31:17 PM »
thank you!  was worried this was some nigerian scam...why not just ask address and send check...but alrighty  hopefully well get compensated
UK company.. You want a GBP check mailed to you (with chance of getting lost or delayed)?

Online yitzyul

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Re: Airline Compensation Master Thread
« Reply #3947 on: November 27, 2018, 04:33:39 PM »
J class on Alaska (jfk/lax)but purchased thru AA. Bathrooms were disgusting, had fake business even though was touted as "first" . Seat was broken, FA were not nice. Overall not a good experience. Any options? Or Alaska will bounce me around?

Offline shaulyaakov

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Re: Airline Compensation Master Thread
« Reply #3948 on: November 27, 2018, 05:06:49 PM »
J class on Alaska (jfk/lax)but purchased thru AA. Bathrooms were disgusting, had fake business even though was touted as "first" . Seat was broken, FA were not nice. Overall not a good experience. Any options? Or Alaska will bounce me around?
What do you mean by fake business? Alaska doesn't offer lie flat in any route.

Offline as2

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Re: Airline Compensation Master Thread
« Reply #3949 on: November 27, 2018, 06:54:35 PM »
What do you mean by fake business? Alaska doesn't offer lie flat in any route.
Guessing he means blocked middle seat.
Memories last forever, make them while you can.

Offline davidrotts63

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Re: Airline Compensation Master Thread
« Reply #3950 on: November 27, 2018, 06:57:11 PM »
Guessing he means blocked middle seat.
Doubt it
(Quit) pulling out the flowers, and watering the weeds. -Peter Lynch

Offline as2

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Re: Airline Compensation Master Thread
« Reply #3951 on: November 27, 2018, 07:06:08 PM »
Doubt it
Lol definitely not. Just read the post he was actually quoting
Memories last forever, make them while you can.

Offline Shegold

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Re: Airline Compensation Master Thread
« Reply #3952 on: November 28, 2018, 10:28:19 PM »
Flight delayed already over 4 hours from EWR to MXP. How do I know how much I should be compensated for?

Offline nafnaf12

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Re: Airline Compensation Master Thread
« Reply #3953 on: November 28, 2018, 10:32:15 PM »
Flight delayed already over 4 hours from EWR to MXP. How do I know how much I should be compensated for?
you're not entitled to any, unless on an EU airline.
A smooth sea never made a skilled sailor.

Offline Shegold

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Re: Airline Compensation Master Thread
« Reply #3954 on: November 28, 2018, 11:27:41 PM »
Flight now delayed 24 hours. Ewr- mxp United. Any compensation?

Offline nafnaf12

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Re: Airline Compensation Master Thread
« Reply #3955 on: November 29, 2018, 12:07:55 AM »
Flight now delayed 24 hours. Ewr- mxp United. Any compensation?
nope sorry :-\
Though UA will most probably comp you a 150/200
Can get more if you call and ask
Good luck!
And remember being nice and pleading your case will get you much more than demanding.
A smooth sea never made a skilled sailor.

Offline YesThatsMe

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Re: Airline Compensation Master Thread
« Reply #3956 on: December 04, 2018, 01:01:56 PM »
Group of 4 delayed 4+ hours on DL141 BRU-JFK yesterday.

"Mechanical Issues", waiting for "spare part".

Submitted EU261 to Delta.

They said they did not finalize if this "incident" qualifies for compensation. Will know later this week.

I pointed out that only weather is exempted, the Phone rep literally laughed.

Yesh Tikva?

Offline shaulyaakov

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Re: Airline Compensation Master Thread
« Reply #3957 on: December 04, 2018, 01:35:40 PM »
Group of 4 delayed 4+ hours on DL141 BRU-JFK yesterday.

"Mechanical Issues", waiting for "spare part".

Submitted EU261 to Delta.

They said they did not finalize if this "incident" qualifies for compensation. Will know later this week.

I pointed out that only weather is exempted, the Phone rep literally laughed.

Yesh Tikva?
You should be entitled.

Offline nafnaf12

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Re: Airline Compensation Master Thread
« Reply #3958 on: December 04, 2018, 01:37:17 PM »
PSA.
I was having trouble getting compensation from LX
They kept on giving me different excuses and each time had to wait a few weeks for a response

Used air help.com and they got my money! -25%
Worth it if you don't want to deal with the back and forth
A smooth sea never made a skilled sailor.

Offline chff

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Re: Airline Compensation Master Thread
« Reply #3959 on: December 04, 2018, 01:37:36 PM »