I wrote an email to british about a canceled flight and asking for 600 euro per passenger for the delay... I received an email back...Does this seem right? they r asking for bank info..skeptical giving the info, unless this is protocol..PLEASE ADVISE (I put "XXXX" to cross out my private info.
is this legit??
Thanks for contacting us about your flight to Newark on XXXXX. I apologise for the delay in my response. I understand how upsetting it must have been for you and your travel companion when your flight was cancelled, especially as you weren't provided with proper assistance. I'm sorry for the inconvenience caused to you.
Our Operations team investigate the reason for every flight cancellation and this tells us where we’re going wrong. From what you’ve told me about your cancelled flight, I absolutely agree we’ve let you down.
We don't underestimate how disappointing it must have been for both of you when your bags were delayed in arriving, particularly as you had to travel to your destination without your belongings. Please accept my sincere apologies for the inconvenience caused.
It’s important to us that we offer each of our customers outstanding service and I know this wasn’t the case when you travelled. We try to make sure all bags are handled correctly when they’re within our care, and I'm sorry you feel let down.
I'm concerned to read that you and your travel companion didn't receive your requested special meal on your rebooked flight. When you tell us which special meal you need, we add a request to your booking. As long as we know at least 24 hours before your flight, there shouldn’t be a problem at all, however something clearly went wrong this time.
For the refund of your undelivered special meal, please contact our Refunds team using the following address:
Refunds Department
British Airways
PO Box 1126
Uxbridge
UB8 9XS
To proceed further with your claim, I'd request you to send me a duly signed letter from XXXXXXX, authorising you to deal with this claim. Could you please also send me the boarding details of your rebooked flight along with the copy of your boarding pass? You can upload the documents using the link given below:
https://disruptionclaim.britishairways.com/additionalClaims?cid=18550577If you prefer, you can also send us your documents by post or fax, using the following details:
British Airways
Customer Relations (S506)
PO Box 1126
Uxbridge
UB8 9XS
United Kingdom
Fax: 0178 788 3195
It would also be helpful if you could send us your bank details along with your documents. Please add our Customer Relations reference number to your letter.
It would be helpful if you could send me the following information:
Bank name
Branch name
Routing number (9 digits - please provide the paper and electronic sort code)
Account number (1-20 digits)
You can send us your information by clicking on the secure blue reply link below my name. You’re welcome to send more than one email if you’re concerned about giving us all your information at the same time.
Thanks again for getting in touch with us. I hope to hear from you soon.
Best regards
Rishabh Jain
British Airways Customer Relations