I got this email from UA in regards to canceled flight from TLV Due to maintenance. Is this true ?
Thank you for contacting United Air Lines regarding your recent travel with us.
We have again reviewed your request for cash compensation and found that we complied with all the applicable regulations at the time of your flight.
I understand that the delay was, at best, very frustrating and truly regret you were disappointed. Please let me explain why cash compensation is not applicable under the Israeli Air Passenger Law. Because all routine preventative maintenance actions were performed on the aircraft as scheduled, and the cancellation could not have been reasonably predicted or avoided, the event is considered force majeure and exclusionary to the mandatory compensation rules.
Please know that our legal department carefully reviews each of these matters with our system and technical operations groups to ensure we are in full compliance with the appropriate legal standards. Although the cause of the irregularity was extraordinary and unable to be avoided, we did what we could to minimize it, and have nothing further to advise at this point.
Although additional compensation is not forthcoming, we sincerely hope that you will choose to fly with United Airlines in the future.
Regards