Hi Everyone..pls tell me what you think of this. My family flew from EWR-FRA-TLV on UNITED (ewr-fra) . All 4 of us flew Polaris using GPU's. 1)After confirming 3 times in advance that we were down for Kosher food, turns out they didnt have our meals. Staff told us this happens a lot and if you order "kosher" over 72 hours before the flight (We ordered thhis 6 months ago and checked about a week before the flight), many times it doesnt get added..not sure if true or not. but all i know is we didnt get food.
2) Not uniteds fault, but a passenger came to my daughters pod while she was sleeping and started shaking her pod and seat, while making very weird noises.This startled and scared her and for the remaining 5 hours of the flight she was on my wifes lap crying off and on. They asked us if we wanted to call security upon landing but we decided not to since he didnt harm her. A few min later the attendant came over and told us that they think this passenger urinated in the aisle right by my daughters seat, so they put down some powder to absorb it. The pilot was notified and they think he might have mixed ambien with Alcohol or he was on drugs or drunk.
I emailed this to united about not having kosher food and told them about this disturbance which I mentioned that I am not blaming United in any way for this as this was a passenger who created this and wasnt the airliens fault, but I asked if we could get our return home flight upgraded to polaris since we couldnt enjoy the benefits of Polaris.... United wrote me back pretty quickly apologizing for the food and saying that the staff is trained for situations like that..They cant upgrade us but they can give us $250 each (total $1000)in united credit. I thought this was fair but some of my friends think it should be much greater. What are your opinions? (United Platinum we are)
thank you