Author Topic: Airline Compensation Master Thread (Read 1301172 times)

Divora M · « **Reply #4440 on:** November 11, 2019, 11:36:10 PM »

Quote from: grodnoking on November 11, 2019, 11:21:18 PM

That's great comp for such a flight, especially AA! How'd you get that?

I just filled out the complaint form and an hour later they sent me the vouchers.

mena613 · « **Reply #4441 on:** November 26, 2019, 04:38:51 AM »

Had a convenient night flight yesterday from TLV - SFO with UA955 and then a short stop over to connect to UA555 arriving in SAN at 8.55am.

Once boarded and waiting for take off, we were informed that due to a malfunction with the Toilets, the flight is canceled.

Hysterically we called United explaining them the importance of us having to fly to SAN and insisted on them somehow getting us there.

After much emotional distress & pressure, we managed to convince the check in girl in TLV to give us the last seat on a flight to SAN with a stop over in FRA.

Due to the short connection in FRA the entire flight turned from what was meant to be a convenient relaxed night flight, to a hectic unrelaxed, sweaty experience.

Obviously the new Lufthanser flight did not have our ordered Kosher meals , basically having forced us to starve / fast for nearly 24 hours.

According to European law, Regulation (EEC) No 295/91, due to us arriving at our final destination more then 4 hours later then scheduled, we would be entitled to 600 € compensation, but after doing some research, I can find no regulation with American carriers.

Anyone here have experience or advise as to what we would be able / entitled to claim ?

It really messed up the entire experience and made us suffer throughout the entire flight.

Any American companies that specialise in flight compensation claims as there are in Europe ?

davidrotts63 · « **Reply #4442 on:** November 26, 2019, 06:30:40 AM »

Quote from: mena613 on November 26, 2019, 04:38:51 AM

Had a convenient night flight yesterday from TLV - SFO with UA955 and then a short stop over to connect to UA555 arriving in SAN at 8.55am.

Once boarded and waiting for take off, we were informed that due to a malfunction with the Toilets, the flight is canceled.

Hysterically we called United explaining them the importance of us having to fly to SAN and insisted on them somehow getting us there.

After much emotional distress & pressure, we managed to convince the check in girl in TLV to give us the last seat on a flight to SAN with a stop over in FRA.

Due to the short connection in FRA the entire flight turned from what was meant to be a convenient relaxed night flight, to a hectic unrelaxed, sweaty experience.

Obviously the new Lufthanser flight did not have our ordered Kosher meals , basically having forced us to starve / fast for nearly 24 hours.

According to European law, Regulation (EEC) No 295/91, due to us arriving at our final destination more then 4 hours later then scheduled, we would be entitled to 600 € compensation, but after doing some research, I can find no regulation with American carriers.

Anyone here have experience or advise as to what we would be able / entitled to claim ?

It really messed up the entire experience and made us suffer throughout the entire flight.

Any American companies that specialise in flight compensation claims as there are in Europe ?

You'd be eligible for Israeli compensation

mena613 · « **Reply #4443 on:** November 26, 2019, 07:41:16 AM »

from what I understand Israeli law requires compensation only from a 8 hour delay and onwards...

European law, Regulation (EEC) No 295/91 can only be enforced on a European carrier or a European destination.

It makes not much sense that the USA would not have a similar convention.

Looking for someone with experience

elihak7 · « **Reply #4444 on:** November 26, 2019, 01:29:18 PM »

Elal broken screen got $150 voucher

davidrotts63 · « **Reply #4445 on:** November 26, 2019, 02:29:05 PM »

Quote from: mena613 on November 26, 2019, 07:41:16 AM

from what I understand Israeli law requires compensation only from a 8 hour delay and onwards...

European law, Regulation (EEC) No 295/91 can only be enforced on a European carrier or a European destination.

It makes not much sense that the USA would not have a similar convention.

Looking for someone with experience

You didn't say how long the delay was.
Your flight wasn't touching Europe, not sure why EU law should apply.

mena613 · « **Reply #4446 on:** November 27, 2019, 02:55:49 AM »

We arrived around 4.30h later at our destination then planned.

I am a European Citizen and was hoping Israel would fall under European regulations.

What does the Canadian convention dictate ?

ltttc · « **Reply #4447 on:** November 27, 2019, 03:02:56 PM »

United flight NYC-TLV
Delayed flight
$150 per passenger x 6 =$900

United BNA-NYC
in-flight entertainment system not working
$90

brodes18 · « **Reply #4448 on:** November 28, 2019, 10:02:25 AM »

JetBlue flight. Emotional support dog was jumpy and kept moving into my seat. Then it defecated on the floor by my seat. It got on my sneakers, etc. What would you expect?

159dallas · « **Reply #4449 on:** November 28, 2019, 12:42:16 PM »

Quote from: brodes18 on November 28, 2019, 10:02:25 AM

JetBlue flight. Emotional support dog was jumpy and kept moving into my seat. Then it defecated on the floor by my seat. It got on my sneakers, etc. What would you expect?

Did you ask to be moved?

Divora M · « **Reply #4450 on:** November 28, 2019, 01:03:16 PM »

Quote from: ltttc on November 27, 2019, 03:02:56 PM

United flight NYC-TLV
Delayed flight
$150 per passenger x 6 =$900

United BNA-NYC
in-flight entertainment system not working
$90

how long were you delayed for?

brodes18 · « **Reply #4451 on:** November 28, 2019, 02:03:30 PM »

Quote from: 159dallas on November 28, 2019, 12:42:16 PM

Did you ask to be moved?

Yep, after the incident. They moved me for the rest of the flight.

159dallas · « **Reply #4452 on:** November 28, 2019, 10:53:44 PM »

Quote from: brodes18 on November 28, 2019, 02:03:30 PM

Yep, after the incident. They moved me for the rest of the flight.

Then I'm not sure you'll get anything

mena613 · « **Reply #4453 on:** November 30, 2019, 03:14:15 PM »

Thanks guys, after being denied by most compensation claim companies I e-mailed United my self and got a more then fair compensation payout !

Quote from: mena613 on November 27, 2019, 02:55:49 AM

We arrived around 4.30h later at our destination then planned.

I am a European Citizen and was hoping Israel would fall under European regulations.

What does the Canadian convention dictate ?

shapsam · « **Reply #4454 on:** November 30, 2019, 10:08:28 PM »

Quote from: mena613 on November 30, 2019, 03:14:15 PM

Thanks guys, after being denied by most compensation claim companies I e-mailed United my self and got a more then fair compensation payout !

What did you get?

Agoldsc1 · « **Reply #4455 on:** December 03, 2019, 10:30:29 AM »

The Wifi and streaming entertainment system was broken on my Southwest flight (ISP-PBI). What, if anything, can I expect?

thaber · « **Reply #4456 on:** December 04, 2019, 01:57:33 PM »

EL AL lost luggage, they say permanently. was about 48 hours ago. sheitels, clothes etc. CC no help in this scenario and customer service says to put in a complaint online, which errors out. any recourse?

davidrotts63 · « **Reply #4457 on:** December 04, 2019, 04:15:34 PM »

Quote from: thaber on December 04, 2019, 01:57:33 PM

EL AL lost luggage, they say permanently. was about 48 hours ago. sheitels, clothes etc. CC no help in this scenario and customer service says to put in a complaint online, which errors out. any recourse?

DOT

thaber · « **Reply #4458 on:** December 04, 2019, 04:20:41 PM »

Quote from: davidrotts63 on December 04, 2019, 04:15:34 PM

DOT

Thank you

Ellen · « **Reply #4459 on:** December 04, 2019, 04:24:16 PM »

Quote from: thaber on December 04, 2019, 01:57:33 PM

EL AL lost luggage, they say permanently. was about 48 hours ago. sheitels, clothes etc. CC no help in this scenario and customer service says to put in a complaint online, which errors out. any recourse?

You can fill out the form here:
https://www.elal.com/SiteCollectionDocuments/Baggage-Claim-Form_EN.pdf
and email it to the email address on top of the form.
I have got some compensation from them in the past for stolen luggage, not sure if situation is the same, though.
They offered me complete compensation for everything that i had receipts for and 50% for whatever i did not. It did take a long while and lots of tries/patience/HUCA's to get it out of them. Eventually, i did get a check.

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Author Topic: Airline Compensation Master Thread (Read 1301172 times)