Airline: UnitedFlight: EWR-DENClass: FIncident: Wheel was missing from luggage at baggage pickup. (had to throw away value $80)Compensation: $100 United voucher valid for 2 years
Why not a replacement suitcase?
Up 2 u, they are supposed to replace it.
Interesting. $100 voucher is good enough for me
I once had an airline literally bring me a new replacement suitcase at the luggage carousel.
I had that once with AA in FLL due to broken wheel.
I thought it was the weirdest thing, but I guess airports have some service for the airlines where they have suitcases in stock.
It’s called the lost and found
True Story: UA broke my sister's stroller. They sent her a reimbursement check. The check bounced.
Lol, due to insufficient funds?