Airline Compensation Master Thread

[Dan]

For Cholov Aku"m meal (x2 - dinner and breakfast) on United First from LAX to SYD I got 3000 miles. After asking for more, I got the same style letter as "mordys". I suppose it's their standard refusal letter.

They served milchig for dinner?

[eliteflyer]

They served milchig for dinner?

Maybe it was a Shavuos special :-)

[Fan of Dan]

I had the same thing from Seoul (ICN) to SFO on United biz we were served chalav stam dinner. Got 5k miles per person.

[Side incomer]

LGA-YUL AC on business
Non Kosher food
Compensation: $100 voucher

[Yeki89]

elal
tlv-ewr
seat didnt recline

100 matmid points

[harry]

They served milchig for dinner?

Yes; Cheese ravioli for dinner. Cheese omelute for breakfast. "koshair" made by milmar foods in NY.

[Jkhein]

Yes; Cheese ravioli for dinner. Cheese omelute for breakfast. "koshair" made by milmar foods in NY.

Just curious, did you explain well to them the issue, that they should change in future? Because they probable think that kosher is kosher.

[harry]

Just curious, did you explain well to them the issue, that they should change in future? Because they probable think that kosher is kosher.

Yes. Several times in emails to United. several responses:


"Due to the fact that there are many different distributors of Kosher meals, our Management Team works with our Catering Department to find the best quality.  Therefore your comments about the quality of our Kosher meals are deeply concerning.  Please know that your comments have been reported to our Catering Department for immediate attention."

I'm sorry about the poor quality kosher meal you received on your recent
travel from JFK to SYD.  Our goal is to provide an excellent
travel experience for our guests, and we know that the food you enjoy on
board is part of this.  I apologize for your disappointment in that
there is no variety, it was of poor quality and the same meal is served
in both the first and economy class cabins.

We do take your comments very seriously as we work to ensure each dining
experience on United represents our high-quality standards.  Your candid
feedback is appreciated as this allows us to monitor onboard products
and services.  Once again your comments will be reported to our catering
facilities in New York and Los Angeles so they can understand how your
onboard experience felt from your point of view.  I did include that you
suggest the Hermolis brand for high standard kosher meals.


It is my pleasure to respond to you on behalf of my colleague, Ms. ______.  We truly understand your disappointment and we are truly sorry for the frustration you expressed.  Please know that we have sent your feedback to the appropriate catering department for consideration.  We work internally with our catering department to determine the best quality and food choices we are able to offer our guests.  We understand the importance of your concern as this special meal is requested due to religious reasons.  We are doing our best to escalate your concerns to our catering department and leadership team; however, we may need some time before any changes could be made.  Meanwhile, we appreciate your patience.

[Fan of Dan]

Just curious, did you explain well to them the issue, that they should change in future? Because they probable think that kosher is kosher.

When I had the issue they seemed to understand from their response.

[kracked dude]

Airline: Delta
Flight: MIA-JFK
Class: Coach
Incident: Delayed three hours due to mechanical issues, which caused us to run into weather problems and get diverted to EWR. Allowed to get off but without luggage. took 2 hours to switch planes and fly 10 min to jfk, the taxing on the ground was longer than the flight.
Compensation: choice of $100 voucher per person or 8000 skymiles per person. which should i take? 

[sky121]

Airline: Delta
Flight: MIA-JFK
Class: Coach
Incident: Delayed three hours due to mechanical issues, which caused us to run into weather problems and get diverted to EWR. Allowed to get off but without luggage. took 2 hours to switch planes and fly 10 min to jfk, the taxing on the ground was longer than the flight.
Compensation: choice of $100 voucher per person or 8000 skymiles per person. which should i take?

I'd take the $100. And I'd ask for more. $100 for all that trouble? Ouch.

[joeb1]

Thank them for the $150.00 ,ASK for more----explaining the hardship and disappointment this caused and u blv ,they did not full understand how a pleasant journey turned into a difficult hardship for two old and handicapped seniors  ..

i wrote back to them and received a response:

Dear:


We understand you are disappointed in the service you and your wife
received during your recent travel, and we appreciate the opportunity to
address your concerns.

I am aware that you have received a response from one of my colleagues
and an offer of compensation; however, as your reply has been forwarded
to my team we would like to look into your concerns a little further.

Due to the nature of your e-mail, it will be forwarded to a disability
specialist for investigation and handling. This process can take up to
(and including) 30 days, after which our response will be forwarded to
the e-mail address you have provided.

Thank you for your patience. Your comments are important to us, and we
want to ensure they are properly addressed by our specialized staff.

Best regards,

Debra Vallez
Complaint Resolution Official (CRO)
Disability Specialist - Corporate Customer Care

[WhyAich]

I'd take the $100. And I'd ask for more. $100 for all that trouble? Ouch.

I'm guessing they offered it o everyone, hence such a low offer

[kracked dude]

reservations offered us only $50 vouchers, she told us to call customer care and was offered $100 or 8000 miles
Any other ideas? email maybe?

[kracked dude]

so........i guess i should accept the $100?? or does anyone have any ideas how to try to get more?

[shmuelb]

Airline: Aerosvit
Flight: TLV-KBP-JFK
Class: Coach
Incident: Luggage lost for almost 3 week
Compensation: none. yet.

I made a claim for compensation, so far barely got a response, just one email after 3 months. ON the phone an live chat they say "It is in progress, that is all information bla bla bla..." 

Any advice? Thanks!!

[Side incomer]

Airline: Aerosvit
Flight: TLV-KBP-JFK
Class: Coach
Incident: Luggage lost for almost 3 week
Compensation: none. yet.

I made a claim for compensation, so far barely got a response, just one email after 3 months. ON the phone an live chat they say "It is in progress, that is all information bla bla bla..." 

Any advice? Thanks!!

The airline name says all about it.
I think you should give up timely, or else the aggravation would be bigger.

[SPLP]

The airline name says all about it.
I think you should give up timely, or else the aggravation would be bigger.

was thinking same thing +1

[Side incomer]

was thinking same thing +1

This is one thing you always have to consider when flying these cheap airlines...
You pay less, but you may end up paying more....

[Jkhein]

This is one thing you always have to consider when flying these cheap airlines...
You pay less, but you may end up paying more....

not so sure if thats true, with a good amex coverage.
IME, i flew with a cheap airline, paid less and ended up GETTING much more...