Just curious, did you explain well to them the issue, that they should change in future? Because they probable think that kosher is kosher.
Yes. Several times in emails to United. several responses:
"Due to the fact that there are many different distributors of Kosher meals, our Management Team works with our Catering Department to find the best quality. Therefore your comments about the quality of our Kosher meals are deeply concerning. Please know that your comments have been reported to our Catering Department for immediate attention."
I'm sorry about the poor quality kosher meal you received on your recent
travel from JFK to SYD. Our goal is to provide an excellent
travel experience for our guests, and we know that the food you enjoy on
board is part of this. I apologize for your disappointment in that
there is no variety, it was of poor quality and the same meal is served
in both the first and economy class cabins.
We do take your comments very seriously as we work to ensure each dining
experience on United represents our high-quality standards. Your candid
feedback is appreciated as this allows us to monitor onboard products
and services. Once again your comments will be reported to our catering
facilities in New York and Los Angeles so they can understand how your
onboard experience felt from your point of view. I did include that you
suggest the Hermolis brand for high standard kosher meals.
It is my pleasure to respond to you on behalf of my colleague, Ms. ______. We truly understand your disappointment and we are truly sorry for the frustration you expressed. Please know that we have sent your feedback to the appropriate catering department for consideration. We work internally with our catering department to determine the best quality and food choices we are able to offer our guests. We understand the importance of your concern as this special meal is requested due to religious reasons. We are doing our best to escalate your concerns to our catering department and leadership team; however, we may need some time before any changes could be made. Meanwhile, we appreciate your patience.