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Author Topic: Airline Compensation Master Thread  (Read 774334 times)

Offline bmw

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Re: Airline Compensation Master Thread
« Reply #4660 on: October 18, 2021, 08:43:51 PM »
ua 91 i recieved 3100 shekel as per israeli law, on ua 90 i recieved the etc [2 different people obviously..]

Offline ae123

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Re: Airline Compensation Master Thread
« Reply #4661 on: October 18, 2021, 08:50:21 PM »
ua 91 i recieved 3100 shekel as per israeli law, on ua 90 i recieved the etc [2 different people obviously..]
Maybe you have the flight numbers mixed up.
UA 90 was delayed for over 17 hours.
For THAT flight you're entitled to 3100 NIS as per Israeli law.

Offline bmw

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Re: Airline Compensation Master Thread
« Reply #4662 on: October 19, 2021, 12:56:21 AM »
sorry but your incorrect, israeli compensation law does not apply to united airline flight when it is departing usa, ua 91 departed tlv is entitled to compenstaion, and once delayed 8 hours you are entitled to full israeli compensation

Offline a mirrer

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Re: Airline Compensation Master Thread
« Reply #4663 on: October 19, 2021, 03:32:13 AM »
sorry but your incorrect, israeli compensation law does not apply to united airline flight when it is departing usa, ua 91 departed tlv is entitled to compenstaion, and once delayed 8 hours you are entitled to full israeli compensation
that isn't accurate IME with united Israeli compensation law applies to all flights to and from Israel unlike the European law

Offline Danlover111

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Re: Airline Compensation Master Thread
« Reply #4664 on: October 19, 2021, 08:11:18 AM »
sorry but your incorrect, israeli compensation law does not apply to united airline flight when it is departing usa, ua 91 departed tlv is entitled to compenstaion, and once delayed 8 hours you are entitled to full israeli compensation
-1000

Offline Solma

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Re: Airline Compensation Master Thread
« Reply #4665 on: October 19, 2021, 10:46:50 AM »
that isn't accurate IME with united Israeli compensation law applies to all flights to and from Israel unlike the European law

I have gotten in the past Israeli compensation from united for a flight departing from EWR

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Re: Airline Compensation Master Thread
« Reply #4666 on: October 19, 2021, 04:47:36 PM »
Airline: WN
Flight: MSY-LGA
Class: Y
Incident: 1 hour delay, 45 minutes late arrival.
Compensation: $150 voucher.

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Re: Airline Compensation Master Thread
« Reply #4667 on: October 19, 2021, 05:00:44 PM »
sorry but your incorrect, israeli compensation law does not apply to united airline flight when it is departing usa, ua 91 departed tlv is entitled to compenstaion, and once delayed 8 hours you are entitled to full israeli compensation
from ua 90 oct 4th EWR-TLV

Please accept our apology for any inconvenience you experienced during the interruption of your travel plans.



The following compensation is per ticketed customer:

 

As alternative options to your claim for compensation under Israeli Air Service Regulation, we would like to offer you a choice of a $1,000 (USD) United Travel Certificate* (redeemable and transferable toward the purchase of any United or United Express operated flight) or 50,000 United MileagePlus® miles (redeemable on flights operated by United, United Express or by Air Canada, ANA, Austrian, Lufthansa, SAS Scandinavian, Swiss, Thai and 20 additional Star Alliance partners worldwide.)

 

To view additional MileagePlus® services and award options within the world's largest network, including Star Alliance and our other global partners, please visit us at: http://www.united.com/mileageplus.

 

Travel Certificates are valid for twenty-four (24) months, and goodwill miles never expire. If you are not already a MileagePlus® member, simply enroll online at: http://www.united.com/mileageplus, then respond with your new account number and we'll credit your account.

 

If you desire one of these options, please let us know your preference and we'll facilitate delivery via e-mail within 3-5 business days.

 

However, if you still wish to pursue cash compensation of ILS 3100 under the IASL regulation, please provide a valid address where you would like for us to send it.  You will receive your compensation in the form of a check.  Processing of your payment may take up to 6 weeks.

 

We consider it a privilege to serve you and look forward to the opportunity to see you aboard the friendly skies of United soon. I truly hope your next travel plans with us deliver the seamless customer experience you deserve. Thank you again for your business.       


Offline ae123

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Re: Airline Compensation Master Thread
« Reply #4668 on: October 19, 2021, 07:35:09 PM »
from ua 90 oct 4th EWR-TLV
Please accept our apology for any inconvenience you experienced during the interruption of your travel plans.
The following compensation is per ticketed customer:
As alternative options to your claim for compensation under Israeli Air Service Regulation, we would like to offer you a choice of a $1,000 (USD) United Travel Certificate* (redeemable and transferable toward the purchase of any United or United Express operated flight) or 50,000 United MileagePlus® miles (redeemable on flights operated by United, United Express or by Air Canada, ANA, Austrian, Lufthansa, SAS Scandinavian, Swiss, Thai and 20 additional Star Alliance partners worldwide.)
To view additional MileagePlus® services and award options within the world's largest network, including Star Alliance and our other global partners, please visit us at: http://www.united.com/mileageplus.
Travel Certificates are valid for twenty-four (24) months, and goodwill miles never expire. If you are not already a MileagePlus® member, simply enroll online at: http://www.united.com/mileageplus, then respond with your new account number and we'll credit your account.
If you desire one of these options, please let us know your preference and we'll facilitate delivery via e-mail within 3-5 business days.
However, if you still wish to pursue cash compensation of ILS 3100 under the IASL regulation, please provide a valid address where you would like for us to send it.  You will receive your compensation in the form of a check.  Processing of your payment may take up to 6 weeks.
We consider it a privilege to serve you and look forward to the opportunity to see you aboard the friendly skies of United soon. I truly hope your next travel plans with us deliver the seamless customer experience you deserve. Thank you again for your business.       
Just got the exact same email today.
I wonder if they sent it to everyone or only to those who sent them a claim letter.

Offline ae123

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Re: Airline Compensation Master Thread
« Reply #4669 on: October 19, 2021, 07:35:38 PM »
sorry but your incorrect, israeli compensation law does not apply to united airline flight when it is departing usa, ua 91 departed tlv is entitled to compenstaion, and once delayed 8 hours you are entitled to full israeli compensation
Incorrect.
See upthread.

Offline ae123

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Re: Airline Compensation Master Thread
« Reply #4670 on: October 19, 2021, 07:36:26 PM »
that isn't accurate IME with united Israeli compensation law applies to all flights to and from Israel unlike the European law
Correct, as it states so clearly in the terms.

Offline ah giten

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Re: Airline Compensation Master Thread
« Reply #4671 on: October 20, 2021, 12:25:57 AM »
I filed a claim with Air France for EU compensation due to a missed connection caused by airline.
filed Sep 5.

I didn't hear anything back yet.
anybody know their turnaround time?

Offline chevron

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Re: Airline Compensation Master Thread
« Reply #4672 on: October 25, 2021, 11:04:15 AM »
Where do I file for compensation on cancelled and rebooked EU AA flight that got me home 6 hours late

Offline chevron

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Re: Airline Compensation Master Thread
« Reply #4673 on: November 03, 2021, 10:29:50 PM »
Anyone? I got an email from orbits saying that I was due compensation and an option to open a claim with airhelp which I understand takes a %

Online yochai

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Re: Airline Compensation Master Thread
« Reply #4674 on: November 03, 2021, 10:34:03 PM »
Where do I file for compensation on cancelled and rebooked EU AA flight that got me home 6 hours late
https://www.aa.com/contact/forms?topic=#/
Select: customer relations-complaint-delayed/cancelled flights.
In your complaint mention the EU compensation law, and add any additional receipts of expenses you incurred.
It can take a month or so for them to respond, but you’ll get your $ eventually.

Offline ae123

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Re: Airline Compensation Master Thread
« Reply #4675 on: November 08, 2021, 06:15:59 PM »
United EWR-TLV 10/03 11:10 PM flight is currently delayed to 10/04 3:00 PM (a 16 hour delay! ended up being delayed over 17 hours), due to a mechanical issue.

1 - What compensation should we be getting for this long delay and how?

Received a check today from United for $965.22 (the equivalent of 3100 NIS).
Thanks for your help.
« Last Edit: November 08, 2021, 06:25:27 PM by ae123 »

Offline ae123

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Re: Airline Compensation Master Thread
« Reply #4676 on: November 08, 2021, 06:30:20 PM »
Brand new American Tourister suitcase broken by United.
Purchased it for $80+tax, but was on sale and usually costs $140+tax.
United offered $100 travel voucher that expires in 2 years.
Should we accept?
Thanks.
Since the ticket was purchased with Chase Sapphire Reserve, the lost/damaged luggage insurance covered the cost of the suitcase.
Interesting to note, that we clearly informed them (& showed them) that United gave a $100 ETC, yet they still said that they would cover since an ETC doesn't replace the suitcase.

Offline grodnoking

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Re: Airline Compensation Master Thread
« Reply #4677 on: November 08, 2021, 06:31:12 PM »
Received a check today from United for $965.22 (the equivalent of 3100 NIS).
Thanks for your help.
Yikes, is the USD really doing that bad?
I'm not who you think I am.

Offline ae123

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Re: Airline Compensation Master Thread
« Reply #4678 on: November 08, 2021, 06:33:18 PM »
Yikes, is the USD really doing that bad?
The dollar is at a 25 year low against the Shekel.
https://www.timesofisrael.com/shekel-hits-new-25-year-high-against-the-dollar/

Offline Yaalili

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Re: Airline Compensation Master Thread
« Reply #4679 on: November 15, 2021, 11:40:36 PM »
Airline: DL
Flight: LAX-JFK
Class: J
Incident: IFE did not work. Tried resetting 4 times.
Compensation: 15,000 miles offered and posted in-flight.