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Author Topic: Airline Compensation Master Thread  (Read 773396 times)

Offline bmw

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Re: Airline Compensation Master Thread
« Reply #4680 on: November 16, 2021, 07:55:00 PM »
10k delta points for 90 minute delay

Offline bmw

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Re: Airline Compensation Master Thread
« Reply #4681 on: November 16, 2021, 07:57:05 PM »
ua customer appreciation link, not letting me put a email in the email field to receive etc [blued out] anyone encountered it ? [seems to happen when no email was attached to reservation]

Offline ad120

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Re: Airline Compensation Master Thread
« Reply #4682 on: November 16, 2021, 11:49:53 PM »
Original itinerary: MIA-JFK-TLV
I was onboard MIA to JFK tonight. Flight got cancelled due to mechanical issues. Was rebooked for tomorrow night MIA-TLV nonstop. Am I eligible to compensation under Israeli law?

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Re: Airline Compensation Master Thread
« Reply #4683 on: November 16, 2021, 11:53:55 PM »
Original itinerary: MIA-JFK-TLV
I was onboard MIA to JFK tonight. Flight got cancelled due to mechanical issues. Was rebooked for tomorrow night MIA-TLV nonstop. Am I eligible to compensation under Israeli law?
If arrival is more than 8 hours from original time, yes.
They should also be paying you for food and hotel.

Offline yhwzy2008

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Re: Airline Compensation Master Thread
« Reply #4684 on: November 24, 2021, 10:32:29 PM »
Some question regarding trip delay insurance from Chase Sapphire Preferred.
From T&C, the following case is NOT covered. "Any delay due to a Covered Hazard which was made public or made known to You prior to Your departure".
I am wondering what if airline companies cancel the flight one or two days before departure and arrange a next-day flight with notifying me prior to departure. In that case, will the expense such as meal/lodging after the original departure time be reimbursed? Any datapoints? 

Offline bmw

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Re: Airline Compensation Master Thread
« Reply #4685 on: November 24, 2021, 11:26:19 PM »
received $50 etc for no kosher meal on ewr - lhr flight....[so maybe better not to have kosher meals reinstated  ;) :

Online ah giten

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Re: Airline Compensation Master Thread
« Reply #4686 on: December 02, 2021, 12:53:45 AM »
I filed a claim with Air France for EU compensation due to a missed connection caused by airline.
filed Sep 5.

I didn't hear anything back yet.
anybody know their turnaround time?
I finally got a response, and it's not what I was expecting.
Any advice how to proceed would be greatly appreciated.



"Dear ******

Thank you for your communication dated September 5th, 2021 concerning flight DL*** (operated by AF***) from AAA TO AAA on August 25th, 2021. First and foremost, I hope you and your family are keeping safe during this pandemic situation, and please accept my sincere apologies for the unintentional delay in responding to you.

Having checked our records, please let me inform you that flight AF*** was delayed due to late inbound flight caused due to additional measures linked to covid-19 sanitary situation. As a result, you missed your connecting flight and were rebooked on the available alternative flights departing on the same day.

A situation like this that presents itself beyond our scope of influence can be regarded as an extraordinary circumstance. Therefore, it is not one where there is an entitlement to compensation under EU regulation 261/2004.

I am also sorry to learn that you have incurred additional travel costs at the final destination due to the disruption. Air France considers such a situation to be consequential damage. Pursuant to international agreements, no liability is accepted for loss of leave and/or vacation, missing appointments, loss of income, and incurring indirect costs at the final destination. I would request you to please contact your insurance to recover such loss."


The delay we had was about 30 minutes on the first leg, I believe there was still time to make the connecting flight, but just rebooked us on a later flight with another stop.

Besides that the baggage didn't make it on to the new flights, and we received it over 24 hours later.

Offline justmeha

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Re: Airline Compensation Master Thread
« Reply #4687 on: December 05, 2021, 10:07:23 PM »
Has anybody had any experience with a booking being canceled due to a issue on the side of the booking airline (award flight)?

Got to the airport and had no flight because the airline failed to process the ticket.

Was wondering what I should ask for, and what to expect. (Had to run around the airport trying to get another flight paid cash and for a lower cabin)

Online ah giten

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Re: Airline Compensation Master Thread
« Reply #4688 on: December 06, 2021, 01:34:48 AM »
Has anybody had any experience with a booking being canceled due to a issue on the side of the booking airline (award flight)?

Got to the airport and had no flight because the airline failed to process the ticket.

Was wondering what I should ask for, and what to expect. (Had to run around the airport trying to get another flight paid cash and for a lower cabin)
Issued and then cancelled, or never issued?

Offline justmeha

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Re: Airline Compensation Master Thread
« Reply #4689 on: December 06, 2021, 01:07:05 PM »
Issued and then cancelled, or never issued?
"the ticket was not issued or processed with payment" from the operating airline

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Re: Airline Compensation Master Thread
« Reply #4690 on: December 06, 2021, 02:33:40 PM »
"the ticket was not issued or processed with payment" from the operating airline
How long before travel did you try booking? Last minute?

Offline eljay

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Re: Airline Compensation Master Thread
« Reply #4691 on: December 06, 2021, 04:53:07 PM »
Mco to lga flying frontier. With my wife toddler and infant They were over booked so they didnít allow us on the plane but they took my luggage with them! They rebooked me to Trenton for five hours later my luggage is going to lga and my babyís specialty formula and medicine is in my luggage. That basically means my kid isnít eating until I land in Trenton and then head to lga

Offline eljay

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Re: Airline Compensation Master Thread
« Reply #4692 on: December 07, 2021, 02:45:09 PM »
Mco to lga flying frontier. With my wife toddler and infant after being delayed an hour They were over booked so they didnít allow us on the plane but they took my luggage with them! They rebooked me to Trenton for five hours later my luggage is going to lga and my babyís specialty formula and medicine is in my luggage.
anybody have any idea what I can get for this

Offline rwllr

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Re: Airline Compensation Master Thread
« Reply #4693 on: December 08, 2021, 05:53:22 PM »
I finally got a response, and it's not what I was expecting.
Any advice how to proceed would be greatly appreciated.
Their response doesn't seem to indicate that it was outside of their controls. The time it takes them to sanitize the plane is something known and not extraordinary.
Reply to tem expressing this and asking if this is their final offer, as you will take them to county court.

Offline ad120

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Re: Airline Compensation Master Thread
« Reply #4694 on: December 08, 2021, 06:44:55 PM »
If arrival is more than 8 hours from original time, yes.
They should also be paying you for food and hotel.

November 22, 2021

Hello Ad120:

Thank you for contacting American Airlines Customer Relations. This is an automated acknowledgement letting you know that we received your comments. We typically respond within seven to ten business days, but in some instances it may take a little longer. Should you need it, we have included a reference number assigned to your correspondence. It is located at the bottom of this message. We appreciate your patience as we work hard to get back to you as soon as possible.

Contacting us to reschedule your flight?

We are pleased to offer an enhanced ticket flexibility which may include waived change fees and an expiration extension past our typical one year validity. More information on this flexibility can be found on aa.com.


I wrote to AA clearly outlining IASL and explained why I am entitled for compensation. I still haven't heard back from them. Should I continue waiting or email again?

Online ah giten

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Re: Airline Compensation Master Thread
« Reply #4695 on: December 08, 2021, 07:49:10 PM »
Their response doesn't seem to indicate that it was outside of their controls. The time it takes them to sanitize the plane is something known and not extraordinary.
Reply to tem expressing this and asking if this is their final offer, as you will take them to county court.
Exactly, sanitizing airplanes is not force majeure.

Offline rwllr

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Re: Airline Compensation Master Thread
« Reply #4696 on: December 08, 2021, 09:13:49 PM »
Exactly, sanitizing airplanes is not force majeure.
Check this guide for what language to use and how to escalate if/when the airlines declines.
https://www.headforpoints.com/2017/05/10/how-to-take-british-airways-to-court/

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Re: Airline Compensation Master Thread
« Reply #4697 on: December 08, 2021, 11:41:56 PM »

November 22, 2021

Hello Ad120:

Thank you for contacting American Airlines Customer Relations. This is an automated acknowledgement letting you know that we received your comments. We typically respond within seven to ten business days, but in some instances it may take a little longer. Should you need it, we have included a reference number assigned to your correspondence. It is located at the bottom of this message. We appreciate your patience as we work hard to get back to you as soon as possible.

Contacting us to reschedule your flight?

We are pleased to offer an enhanced ticket flexibility which may include waived change fees and an expiration extension past our typical one year validity. More information on this flexibility can be found on aa.com.


I wrote to AA clearly outlining IASL and explained why I am entitled for compensation. I still haven't heard back from them. Should I continue waiting or email again?
Wait.
It took them a few weeks but eventually it paid off.

Offline eljay

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Re: Airline Compensation Master Thread
« Reply #4698 on: December 13, 2021, 02:50:44 PM »
Frontier
Mco to lga
 With my wife toddler and infant They were over booked so they didnít allow us on the plane but they took my luggage with them! They rebooked me to Trenton for five hours later my luggage is going to lga
voucher to frontier for me my wife and kid $1000 each + refund on luggage costs

Offline Divora M

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Re: Airline Compensation Master Thread
« Reply #4699 on: December 20, 2021, 12:00:58 PM »
Flight on Southwest Airlines from LGA to MDW was delayed an hour. Received $150 voucher for each of the 5 passengers.