Wait.
It took them a few weeks but eventually it paid off.
December 21, 2021
Hello Ad120:
On behalf of American Airlines, thank you for contacting Customer Relations. Ad120, we appreciate the opportunity to address your claim for compensation based on the Israeli Aviation Services Laws guidelines.
We regret your flight AA1922 from Miami on November 16, 2021 was delayed. Please accept our apology for the inconvenience and impact on your travel plans this irregularity caused. It is never our intent to create difficulties for you, or any of our passengers, and appreciate that this disruption was a frustrating experience.
As you have correctly identified, the Aviation Services Law (Compensation and Assistance for Flight Cancellation or Change of Conditions), 5772 -2012 has established common rules on compensation and assistance to passengers in the event of cancellations or long delays of flights. Under this regulation, in the event of a flight cancellation or delay, passengers are entitled to established levels of compensation. However, this regulation does not apply when a flight is delayed for less than 8 hours departing its origin city or a flight is cancelled or delayed due to weather or Air Traffic Control issues. Since flight AA1922 was delayed less than 8 hours, American Airlines is not required to provide the compensation you have referred to.
Our records indicate flight AA1922 from Miami on November 16, 2021 was delayed 134 minutes from departure; with arrival into New York-JFK, 327 minutes from schedule. While we regret the impact this delay had on your travel plans from Miami to Tel Aviv; no compensation under the Air Passenger Rights Regulations is warranted.
Ad120, again, we apologize for the travel difficulties encountered. We hope you will give us the opportunity to create a more positive travel experience in the future.
Sincerely,
Jason Thorn
Customer Relations
American Airlines