x2 meaning for 2 people?
Was this for a flight this past Sunday? How and when did you reach out?
Ya, I had 2 reservations one with 1 adult and 5 kids and 2nd with one adult. Was for flight from tpa to jfk on sunday 8:26pm I ended up cancelling the tickets and getting a full refund.
First received 2 email for me and my wife, when I called they said they didn't have any email for the kids. So added my email address and they sent them each. I asked about hotel or car rental expense, they said that weather related so he can't do anything more.
email received yesterday.
We’re sorry that you did not experience the high standard of service we aim to provide every JetBlue customer. Please accept our sincere apologies and this flight credit for the inconvenience you recently experienced with us. Travel Credit Details
Type of Travel Credit: Bill of Rights
Travel Credit Amount: 100.00
Total Available Account Balance: 100.00 USD
2nd email afterwards
We sincerely apologize for the disruption to your JetBlue flight due to Winter Storm Kenan. Our goal is to offer you the best in air travel and we recognize your experience did not meet that goal.
We understand how challenging it is when travel plans are disrupted. As a gesture of apology, we have issued each eligible customer on this flight a credit for future travel on JetBlue.
You will receive an email within seven (7) days with the amount of your service credit and redemption instructions.