Here’s the scenario:
Last night (Weds night) my daughter (16) was already checked in to fly on United from ORD –LGA.
Flight gets delayed then canceled due to weather.
Luggage already left (
) & is already in LGA. (I thought luggage can’t fly without a pass??)
United tells her that the EARLIEST they can rebook is Friday AM (almost two days later). She calls me crying that she cannot stay in the airport two days without a change of clothes (her luggage was already gone) and wants me to rebook a new flight.
I find a non-refundable seat on AA for $400 and book it. It leaves 7:00 this AM (Thursday – one day earlier).
One hour later, I get a call that they were able to get her on a United flight at the same time but flying to EWR instead of LGA.
I call AA & am told “Sorry, none refundable”. HUCA, same answer.
Question #1: Should I have told her to fly United & try getting some sort of compensation from AA (or AMEX) for the flight not taken? Or, should she have taken the AA flight – already paid for – and then try to get some compensation from United (it was weather related – not their fault).
Question #2: I decided that she should take the AA flight, since it leaves a bit earlier & goes to LGA vs EWR. The AA flt ended on leaving on time & the new United flight (which she was already checked in, but didn’t fly) was delayed again for a few hours. What now? Can I request some sort of compensation? Can I try to get some of my AA ticket compensated? Can I complain about the fact that the luggage left without her causing me to make a second trip to the airport (different airport then the new booked ticked) to pick up the luggage? Can I request some compensation for the overnight accommodations & food if the delay wasn’t their fault? What if anything should/can I request for best results?
Any input is appreciated!