Author Topic: Airline Compensation Master Thread (Read 1109914 times)

shmooz · « **Reply #220 on:** July 20, 2012, 11:44:55 AM »

Airline: United
Flight: EWR-TLV
Class: BusinessFirst (upgraded at airport SWU)
Incident: no kosher meal, not even coach meal that was ordered
Compensation $150

shmooz · « **Reply #221 on:** July 20, 2012, 11:53:08 AM »

Quote from: outinstyle on July 19, 2012, 09:07:43 AM

Here’s the scenario:

Any input is appreciated!

I think in the end you dont get much because its all weather related and they will say its not thier fault.

outinstyle · « **Reply #222 on:** July 20, 2012, 01:35:23 PM »

True, but I'm out $400 and the luggage went to a different airport, so I gotta try.

outinstyle · « **Reply #223 on:** July 20, 2012, 01:51:26 PM »

What is the best address to send my letter to United?

shmooz · « **Reply #224 on:** July 20, 2012, 03:15:23 PM »

Quote from: outinstyle on July 20, 2012, 01:51:26 PM

What is the best address to send my letter to United?

http://www.united.com/web/en-US/content/Contact/customer/default.aspx

outinstyle · « **Reply #225 on:** July 23, 2012, 09:56:36 AM »

Is that the best route? Wouldnt it be more effective to MAIL a hard copy letter?

chucksterace · « **Reply #226 on:** July 25, 2012, 01:16:14 PM »

How do I contact American for complaints. what is the best number or email to contact them. Thanks.

PS. I am a AAdvantage Executive Platinum.

JEWDA · « **Reply #227 on:** July 25, 2012, 01:19:47 PM »

Quote from: chucksterace on July 25, 2012, 01:16:14 PM

How do I contact American for complaints. what is the best number or email to contact them. Thanks.

PS. I am a AAdvantage Executive Platinum.

https://www.aa.com/contactAA/viewEmailFormAccess.do?eventName=customerRelations

SGF · « **Reply #228 on:** July 30, 2012, 04:44:00 PM »

is it worth to complain about getting dinner and breakfast both fleishig meals during the 9 days, flying economy with LAN airlines?
Is the airline reponsible to give me a kosher meal that i can eat when flying in economy?

SuperFlyer · « **Reply #229 on:** July 30, 2012, 05:15:07 PM »

Quote from: WhyAich on July 20, 2012, 09:03:45 AM

EG pax that was on an award flight got cancelled so pax bought a $6k ticket, and then when arrived home called and complained why his ticket was cancelled and he was forced to buy a $6k ticket, and then pax was refunded charges he paid.

+6000

Jkhein · « **Reply #230 on:** July 30, 2012, 05:33:50 PM »

Quote from: SuperFlyer on July 30, 2012, 05:15:07 PM

+6000

Quote from: SuperFlyer on July 20, 2012, 04:10:09 AM

I complained, and got $6k+ money back.

my bad, to me it looked like $6k + money back, thats what confused me.

MnM1130 · « **Reply #231 on:** August 02, 2012, 05:17:58 PM »

who is there to complain to for swiss air? my sister had no kosher meals (for her whole family after it was confirmed, missing cushion in one of the seats (all flew business) and baggage left in the airport in tlv... she sent all her documents to swiss apparently a switzerland address. anyone know of any other place to do that? via fax? she has no idea if it ever got to them or not....

sky121 · « **Reply #232 on:** August 02, 2012, 05:19:00 PM »

Quote from: MnM1130 on August 02, 2012, 05:17:58 PM

who is there to complain to for swiss air? my sister had no kosher meals (for her whole family after it was confirmed, missing cushion in one of the seats (all flew business) and baggage left in the airport in tlv... she sent all her documents to swiss apparently a switzerland address. anyone know of any other place to do that? via fax? she has no idea if it ever got to them or not....

Online.

IME I sent in my complaint online and it took a while before I heard back. But they did reply.

MnM1130 · « **Reply #233 on:** August 02, 2012, 05:24:50 PM »

Quote from: sky121 on August 02, 2012, 05:19:00 PM

Online.

IME I sent in my complaint online and it took a while before I heard back. But they did reply.

thnks.. do u remember where it is to complain online?

sky121 · « **Reply #234 on:** August 02, 2012, 05:29:58 PM »

Quote from: MnM1130 on August 02, 2012, 05:24:50 PM

thnks.. do u remember where it is to complain online?

http://www.swiss.com/web/EN/general/contacts/Pages/customer_service_form.aspx

If that doesn't work go to Swiss.com go to contact and click on the complaint section. Pretty straight forward.

SuperFlyer · « **Reply #235 on:** August 02, 2012, 05:44:33 PM »

@ mnm: don't expect serious refunds.

In first I did not receive my meal and got 5000 miles of m&m (probably no relation to you), and for someone else I complained where they made a huge huge mistake, they gave a €100 voucher on name to be used in the year, excl by swiss online/phone.
My chavrusa got a blanket as a compensation sent to him...

MnM1130 · « **Reply #236 on:** August 02, 2012, 06:19:40 PM »

Quote from: SuperFlyer on August 02, 2012, 05:44:33 PM

@ mnm: don't expect serious refunds.

In first I did not receive my meal and got 5000 miles of m&m (probably no relation to you), and for someone else I complained where they made a huge huge mistake, they gave a €100 voucher on name to be used in the year, excl by swiss online/phone.
My chavrusa got a blanket as a compensation sent to him...

well they get 200$ automatically for the delayed luggage- as per swiss online site. anything else is just a bonus. and worth a shot- they were 5 pple.. who knows

MnM1130 · « **Reply #237 on:** August 02, 2012, 06:19:59 PM »

Quote from: sky121 on August 02, 2012, 05:29:58 PM

http://www.swiss.com/web/EN/general/contacts/Pages/customer_service_form.aspx

If that doesn't work go to Swiss.com go to contact and click on the complaint section. Pretty straight forward.

thnks that worked...

jack12 · « **Reply #238 on:** August 03, 2012, 05:10:57 PM »

Quote from: MnM1130 on August 02, 2012, 06:19:59 PM

thnks that worked...

IIRC, it took them a really long time to get back to me when I sent in a complaint

jmansour · « **Reply #239 on:** August 05, 2012, 08:00:14 AM »

How long does it take UA to respond? I sent in a complaint about my business class seat which had a broken cusion about a month ago! Still havent heard back.

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Author Topic: Airline Compensation Master Thread (Read 1109914 times)