My thoughts exactly, but then again this was a really bad situation
What would you reasonably be happy with? Only you know that.
I would say anything more than a refund of that portion of the flight + upgrade to business on the way back (and maybe a little more) is gravy.
I will be happy with 2 vouchers anywhere US Airways flies in Business Class. However I don't beleive I will get that, and I don't have any sound logic to offer as to why I should receive 2 vouchers. The problem with a refund is that the ticket was booked and paid for by my company and I will have a hard time getting money back from them in the event of a credit back to their credit card.
Will they be able to refund my personal card if it wasn't paid for with that card? I can say I lost my credit card while traveling..........
I'm not sure what to do. I know they are willing to deal bec the COO's PA Called me, asked me to hold and conferred with her boss for a few minuets.
Should I threaten to take this to twitter, the economist and all over FT, DDF, TripAdvisor if they don't increase the offer? Or is that giving a finger asking for a hand, asking for too much?