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Author Topic: Airline Compensation Master Thread  (Read 1099187 times)

Offline myb821

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Re: Airline Compensation Master Thread
« Reply #300 on: August 18, 2012, 10:21:50 PM »
So need some advice here is my story. I was traveling with my wife and two others on friday from lga to dtw and they had a problem with the plane and had to use a smaller plane so they needed to find 12 people to bump.they couldn't find volunteers because they were offering crappy routings. Finally they offered is 500 in vouchers each and would pay for a cab to ewr and put off on united direct flight at 140. We said great we will take itit. they gave us a higher and we went to newark. When we checked in there we found out they put one of us on the 250 flight without telling us. The fourth person embed up getting on stand by on the earlier flight but it is unacceptable that they did that without telling us.

Who should we call or email and what should we ask for

Offline myb821

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Re: Airline Compensation Master Thread
« Reply #301 on: August 19, 2012, 08:41:14 AM »
No opinions?

Offline sky121

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Re: Re: Airline Compensation Master Thread
« Reply #302 on: August 19, 2012, 08:45:50 AM »
No opinions?

Was your original ticket a United ticket?
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Offline myb821

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Re: Re: Airline Compensation Master Thread
« Reply #303 on: August 19, 2012, 08:51:35 AM »
Was your original ticket a United ticket?
no we were all on AA

Offline sky121

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Re: Re: Re: Airline Compensation Master Thread
« Reply #304 on: August 19, 2012, 08:53:23 AM »
no we were all on AA

Never dealt with them before in compensation matters. If there's a number on their site I'd try calling first just to save time from writing a letter. Call and see what they say. Personally I wouldn't expect too much as in the end they did make it on the correct flight.
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Offline daganster

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Re: Airline Compensation Master Thread
« Reply #305 on: August 19, 2012, 09:10:50 AM »
I've emailed AA in the past and twice got 10k miles back for each ticket with a legitimate complaint http://www.aa.com/contactAA/viewEmailFormAccess.do?eventName=customerRelations

Offline myb821

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Re: Airline Compensation Master Thread
« Reply #306 on: August 19, 2012, 09:13:46 AM »
I've emailed AA in the past and twice got 10k miles back for each ticket with a legitimate complaint http://www.aa.com/contactAA/viewEmailFormAccess.do?eventName=customerRelations
will try that thanks

Offline myb821

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Re: Airline Compensation Master Thread
« Reply #307 on: August 19, 2012, 09:27:16 AM »
did they respond relatively quickly

Offline JEWDA

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Re: Airline Compensation Master Thread
« Reply #308 on: August 19, 2012, 11:05:12 AM »
did they respond relatively quickly
AA usually takes 2-3 days to respond.
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Offline CholentTheTraveler

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Re: Airline Compensation Master Thread
« Reply #309 on: August 19, 2012, 11:08:21 AM »
I recently flew back to the US Air France and had some issues. Our bassinet fell off the wall with our daughter in it and tried to flag and call a flight attendant but to no avail. After 30 minutes I went to drag one and they asked me what the big deal is. We then arrived in the US(after changing planes) and our bag was missing and told since we live in the US no compensation would be paid as it is just our bad luck. Our stroller which we checked in at the boarding was lost and arrived a week later without any explanation or apology. It has been 5 days with no response from the airline.

Anyone know if we would receive anything or even a response and also when?

Offline joeb1

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Re: Airline Compensation Master Thread
« Reply #310 on: August 19, 2012, 11:21:58 AM »
Delta
delayed luggage(with all my food), flight, lied to me about several things, airport looked like WWIII by boarding
responded with 2x$50 vouchers 24hrs later! (this was for a flight that cost me $75/each using vouchers previously issued ;D)+reimbursed food expenses

Offline sky121

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Re: Re: Airline Compensation Master Thread
« Reply #311 on: August 19, 2012, 11:40:00 AM »
Delta
delayed luggage(with all my food), flight, lied to me about several things, airport looked like WWIII by boarding
responded with 2x$50 vouchers 24hrs later! (this was for a flight that cost me $75/each using vouchers previously issued ;D)+reimbursed food expenses

What route?
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Offline Fan of Dan

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Re: Airline Compensation Master Thread
« Reply #312 on: August 19, 2012, 06:25:45 PM »
What is the best way to contact United after a flight regarding a complaint?

Offline menachem

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Re: Airline Compensation Master Thread
« Reply #313 on: August 19, 2012, 06:31:37 PM »
Airline: United
Flight: syd-jfk
Class: Economy (award ticket)
Incident: Not given the seats that were promised.
Compensation: 10k x2 passengers=20k miles

Offline WhyAich

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Airline Compensation Master Thread
« Reply #314 on: August 19, 2012, 07:54:29 PM »
No opinions?

Guessing you were in an avios flight, got $500, pretty good so far :)
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Offline myb821

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Re: Airline Compensation Master Thread
« Reply #315 on: August 19, 2012, 07:55:27 PM »
Guessing you were in an avios flight, got $500, pretty good so far :)
true but i had actually paid avios for first and went in eco. but regardless they told us the booked us all on same flight and then didnt.

Offline Drago

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Re: Airline Compensation Master Thread
« Reply #316 on: August 20, 2012, 03:05:19 AM »
I recently flew back to the US Air France and had some issues. Our bassinet fell off the wall with our daughter in it and tried to flag and call a flight attendant but to no avail. After 30 minutes I went to drag one and they asked me what the big deal is.

Def go after it. Kid falling down in the crib they installed is/should be a big deal

Offline shmuelb

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Re: Airline Compensation Master Thread
« Reply #317 on: August 20, 2012, 03:35:06 AM »
Def go after it. Kid falling down in the crib they installed is/should be a big deal

Sorry, IMHO, you do not have to make a big deal just because something happened if nothing happened. He got bad service from the FA and lost luggage. You could try to use the bassinet fall for impact but intrinsically it is no big deal to you.
siyag lachachma :-)

Offline Fan of Dan

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Re: Airline Compensation Master Thread
« Reply #318 on: August 20, 2012, 09:33:36 AM »
I plan on complaining to United, having flown in Intl biz and did not get kosher food and luggage was lost for 3 days. Should I email them (or call) and is there an amount compensation I should ask for? If yes what is realistic?

I have a use for miles or vouchers which are they more generous with?

Offline sky121

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Re: Airline Compensation Master Thread
« Reply #319 on: August 20, 2012, 09:34:55 AM »
I plan on complaining to United, having flown in Intl biz and did not get kosher food and luggage was lost for 3 days. Should I email them (or call) and is there an amount compensation I should ask for? If yes what is realistic?

I have a use for miles or vouchers which are they more generous with?

I tend to think you get better responses when emailing but you could call first.

Did you get any sort of compensation for your luggage being delayed 3 days?
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