I bought 2 avios tickets from my account for my grandparents who are flying right now from CLE-LGA. The flight is delayed as of now 4+ hours and keeps moving higher. (Due to airport runway closed- weather)
I see some people here complained about delays and got points... so do I have a valid complaint here?
What should I tell them? And can I get points as compensation if I send them an email in the name of the passengers complaining, since its my account that the Avios came from?