Airline Compensation Master Thread

[Yeki89]

2 hour 53 min delay, on UA - awarded 10k per passenger

[bigworld]

how long is the normal response time for United? (the email for compensation)
Its already 3 weeks since i emailed them, and when i called just now, they said it can only be done through email.

[daganster]

how long is the normal response time for United? (the email for compensation)
Its already 3 weeks since i emailed them, and when i called just now, they said it can only be done through email.

I would simply re email them and hope to get a response this time.

[bigworld]

Did that already, no luck

[daganster]

Did that already, no luck

Wow! I have seen them taking a long time to respond, but from what I've seen if I email 2 or3 times 1 or 2 would get back to me.

[sky121]

Airline: Delta
Flight: SLC-SMF
Class: Coach
Incident: Broken Arm Rest
Compensation: 5,000 Skymiles

[joey89]

YYZ-MIA
AA metal (purchased with Avios)
They didn't have any economy so I got a business class ticket. When I got to the airport AA tells me I don't have a ticket, so I called BA and they said my D.O.B. didn't register so they didn't process the ticket. after a couple minutes they issued the ticket. However due to the problem they didn't have a kosher meal for me. So I emailed BA (it took about five weeks to get a response)
Today I get an email from them apologizing and 10000 avios

[sky121]

YYZ-MIA
AA metal (purchased with Avios)
They didn't have any economy so I got a business class ticket. When I got to the airport AA tells me I don't have a ticket, so I called BA and they said my D.O.B. didn't register so they didn't process the ticket. after a couple minutes they issued the ticket. However due to the problem they didn't have a kosher meal for me. So I emailed BA (it took about five weeks to get a response)
Today I get an email from them apologizing and 10000 avios

Fun fun!

[joey89]

Fun fun!

Yup so I ended up paying what I originally wanted to, plus got two free bags, plus got to sit in business seat,

[andrew]

2 hour 53 min delay, on UA - awarded 10k per passenger

How did you go about getting that?

[Fan of Dan]

I used BA miles to fly on LAN in business. Our flight was scheduled to land in Lima and we had a connection an hour and 45 minutes later with a different airline. Flight arrived in Lima late and to add insult to injury our luggage arrived last. We missed our connection to this other airline. We ended up buying a ticket at the airport to get to our destination using LAN for 300 USD per person.

Think LAN will either compensate me for the first flight or maybe partially refund the second ticket they caused me to buy with them?

[Ergel]

I used BA miles to fly on LAN in business. Our flight was scheduled to land in Lima and we had a connection an hour and 45 minutes later with a different airline. Flight arrived in Lima late and to add insult to injury our luggage arrived last. We missed our connection to this other airline. We ended up buying a ticket at the airport to get to our destination using LAN for 300 USD per person.

Think LAN will either compensate me for the first flight or maybe partially refund the second ticket they caused me to buy with them?

That's the dangers of connecting on two separate tickets

[Fan of Dan]

That's the dangers of connecting on two separate tickets

Yup! Sometimes there is not much choice. Imagine being stranded in Lima Peru and buying a ticket on the spot at the airport!

I did dispute the second ticket as they should have let us board as we did not have luggage and arrived 45 min before the flight.

[L'Chaim]

Flight arrived in Lima late and to add insult to injury our luggage arrived last.

I did dispute the second ticket as they should have let us board as we did not have luggage and arrived 45 min before the flight.

[Yeki89]

How did you go about getting that?

i email customercare, told them i was delayed 3 hours dot regulation.... They replied it was only 2h 53m but out of concern and incovenience 10k

[Fan of Dan]

We checked a small suitcase with our food on the first flight as we wanted it to stay frozen, but it is small enough to be a carry on, which we would not have needed to check.

[L'Chaim]

We checked a small suitcase with our food on the first flight as we wanted it to stay frozen, but it is small enough to be a carry on, which we would not have needed to check.

Thanks for clarifying:)

[mclovin]

i flew to israel last summer (a little more than a year ago) on a (CO) united award ticket. flew on lufthansa in first and all the TVs were down (at least in first) on one of the segments. (i stopped in germany). do i have a shot at getting something or is it to late. is there an official policy about this or something 

[Cbs]

I bought 2 avios tickets from my account for my grandparents who are flying right now from CLE-LGA. The flight is delayed as of now 4+ hours and keeps moving higher. (Due to airport runway closed- weather)
I see some people here complained about delays and got points... so do I have a valid complaint here?
What should I tell them?  And can I get points as compensation if I send them an email in the name of the passengers complaining, since its my account that the Avios came from?

[myb821]

I bought 2 avios tickets from my account for my grandparents who are flying right now from CLE-LGA. The flight is delayed as of now 4+ hours and keeps moving higher. (Due to airport runway closed- weather)
I see some people here complained about delays and got points... so do I have a valid complaint here?
What should I tell them?  And can I get points as compensation if I send them an email in the name of the passengers complaining, since its my account that the Avios came from?

usually u cant get compensation for delays due to weather