Airline Compensation Master Thread

[al613]

usually u cant get compensation for delays due to weather

you still can try

[PlatinumGuy]

IIRC after the merger UA stopped providing lodging for WXd 1Ks.

[Cbs]

you still can try

OK I just rebooked them for tomorrow. Best would be to email them or call?

[al613]

OK I just rebooked them for tomorrow. Best would be to email them or call?

Email. If they were rude, unhelpful etc. you have a better chance then just weather.

[bigworld]

its been over 3 weeks since i emailed united. I finally got through to someone from that department, after being transferred a bunch of times-they said they are about 5 to 6 weeks behind due to the many emails theyve gotten, and they are know up to the end of july emails. so basically if you email a complaint now, expect an answer in about 5 weeks, unless you get lucky.

[mclovin]

i flew to israel last summer (a little more than a year ago) on a (CO) united award ticket. flew on lufthansa in first and all the TVs were down (at least in first) on one of the segments. (i stopped in germany). do i have a shot at getting something or is it to late. is there an official policy about this or something

?

[manyh]

Thank you for contacting Customer Relations. We welcome the opportunity to respond to your concerns.

Please accept my apology for the difficulty you encountered when you traveled with us. We certainly sympathize with your experience. No one enjoys having to wait, and we know the lengthy delay created problems and frustrations for all concerned. We also apologize that a bassinet was not available for your infant, they are available on a first come first serve basis and we are not able to guarantee one will be available.

While we can understand your request for compensation because you had to rush to make your next flight we are not in a position to offer compensation since you were able to make your flight. We reserve compensation for situations that cause a financial impact on our customers when we don't operate as scheduled within our control.

Mr. XXXX, we hope you can understand our business decision regarding this matter. We appreciate your business and promise the next time you travel we will do our best to get you to your destination on time.
Sincerely,

Customer Relations
American Airlines

It was Bru-JFK-YUL delayed for 2 hours

Should I give up??

[sky121]

Thank you for contacting Customer Relations. We welcome the opportunity to respond to your concerns.

Please accept my apology for the difficulty you encountered when you traveled with us. We certainly sympathize with your experience. No one enjoys having to wait, and we know the lengthy delay created problems and frustrations for all concerned. We also apologize that a bassinet was not available for your infant, they are available on a first come first serve basis and we are not able to guarantee one will be available.

While we can understand your request for compensation because you had to rush to make your next flight we are not in a position to offer compensation since you were able to make your flight. We reserve compensation for situations that cause a financial impact on our customers when we don't operate as scheduled within our control.

Mr. XXXX, we hope you can understand our business decision regarding this matter. We appreciate your business and promise the next time you travel we will do our best to get you to your destination on time.
Sincerely,

Customer Relations
American Airlines

It was Bru-JFK-YUL delayed for 2 hours

Should I give up??

Personally I would. Why were you delayed?

[manyh]

Plane came in late

[al613]

just try again. doesn't hurt, but not a huge chance

Thank you for contacting Customer Relations. We welcome the opportunity to respond to your concerns.

Please accept my apology for the difficulty you encountered when you traveled with us. We certainly sympathize with your experience. No one enjoys having to wait, and we know the lengthy delay created problems and frustrations for all concerned. We also apologize that a bassinet was not available for your infant, they are available on a first come first serve basis and we are not able to guarantee one will be available.

While we can understand your request for compensation because you had to rush to make your next flight we are not in a position to offer compensation since you were able to make your flight. We reserve compensation for situations that cause a financial impact on our customers when we don't operate as scheduled within our control.

Mr. XXXX, we hope you can understand our business decision regarding this matter. We appreciate your business and promise the next time you travel we will do our best to get you to your destination on time.
Sincerely,

Customer Relations
American Airlines

It was Bru-JFK-YUL delayed for 2 hours

Should I give up??

[Drago]

Looking for advice. I flew biz class on Royal Jordanian from TLV to AMM to BKK. The food on the AMM to BKK segment was terrible. The snack was 4 months old and I threw it out after a bite. And the meal was 1.5 months old, and I ate a portion, and threw it out once the 'omelet' came.

Worth requesting something, or is that just the downside of kosher food?
(My 2.5 hr Cathay Pacific return leg had good food, and the El Al leg had great food, so it made me feel even more annoyed after returning.)

In the end, AA gave a $900 voucher.
Now I need to find out if both of us can receive s/t, or if they included that in the compensation.

2 questions:
1) I assume the voucher is transferable. If so, is there any danger in selling it?
2) If I tell them I'm in Israel and AA doesn't have routes here, any chance they'll give me s/t that can be used easier?

[sky121]

A $900 voucher for bad food? That's great!

[joey89]

A $900 voucher for bad food? That's great!

+1 you r lucky.

[Afight4ever]

Airline: Aeroplan
Flight: AMS-ZRH-MIA
Class: Business
Incident: flight was not booked and needed to go AMS-FRA-IAD (IAD-MIA) cancelled weather and re-booked IAD-ATL-MIA
Compensation: 25,000 Aeroplan miles per passenger. (50,000) total and refund of paid taxes

[al613]

What means "flight was not booked"?

Airline: Aeroplan
Flight: AMS-ZRH-MIA
Class: Business
Incident: flight was not booked and needed to go AMS-FRA-IAD (IAD-MIA) cancelled weather and re-booked IAD-ATL-MIA
Compensation: 25,000 Aeroplan miles per passenger. (50,000) total and refund of paid taxes

[JEWDA]

What means "flight was not booked"?

or even a better question, what airline is Aeroplan?

[Smartypantz]

I went on a group flight that was delayed 2 hours. It was on LOT Polish. They don't want to do anything because it was a group reservation. Any suggestions what to do?

[Drago]

A $900 voucher for bad food? That's great!

And a few hrs of baggage delays.
Pretty good. Now I just need to sell it

[DrDanny]

I'm looking to outsource my complaining I have one Lufthansa complaint- the food was spoiled and after expiration I have pictures and a
United complaint only one ksml for two passengers despite confirming multiple times including with the ticketing agent that I would get it (the stewardess told me its a known problem that if 2 passengers with the same Last name order a ksml on a 2 segment flight the system thinks it's for 2 segments but 1 passenger) plus a 20 hour baggage delay
And a Swiss air complaint only 1ksml (probably same reason as above)
all flights were booked with AC miles, took place in August and were either in j or f
You get 30% of whatever you get out of them

[mclovin]

I'm looking to outsource my complaining I have one Lufthansa complaint- the food was spoiled and after expiration I have pictures and a
United complaint only one ksml for two passengers despite confirming multiple times including with the ticketing agent that I would get it (the stewardess told me its a known problem that if 2 passengers with the same Last name order a ksml on a 2 segment flight the system thinks it's for 2 segments but 1 passenger) plus a 20 hour baggage delay
And a Swiss air complaint only 1ksml (probably same reason as above)
all flights were booked with AC miles, took place in August and were either in j or f
You get 30% of whatever you get out of them

before you waste 30% did u try writing an email