I have the following problem:
I booked award travel with AA, and then changed the booking to cut out a stopover and decrease travel time, and I obviously incurred service charges.
Due to mechanical issues, there was an unscheduled plane change and delays, resulting in worse travel times and connections than the original booking.
I emailed AA (through their website) asking to be refunded for the service charges, which was obviously spent to get a better option, not a worse one.
It is already 5 weeks, and they haven't responded.
Where do I go from here?
- Just email them again?
- Contact the "higher-ups" at AA? [Who are they and what are their details?]
- Dispute the service charges with CC (Chase)?
- All of the above?
- Something else?
Thanks for any advice.