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Author Topic: Airline Compensation Master Thread  (Read 1098651 times)

Offline sruly101

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Re: Airline Compensation Master Thread
« Reply #520 on: January 01, 2013, 07:49:44 AM »
i was on a ba flight from jfk to lhr & was served a frozen kosher meal that was two weeks after the sell by date, i wrote to them & this is the email they sent in response;
dear efflpetzel,
Thank you for your email.  My apologies on the delay in response to your concerns.
I am so sorry you did not enjoy your meal on your British Airways flight.  The food we serve on our flights is an important aspect of the British Airways service - which is exactly why we offer advance booking for special meals.  I do apologize for letting you down this time.  I am sending your comments to our catering team - I know they will share my concern. 
We take pride in our standards of service, and this certainly includes courteous and helpful staff.   I understand the concerns of our cabin crew for the safety of all our passengers including your infant, but the manner in which this subject was handled does not appear to be acceptable.  Due to the behavior you describe a report has gone straight to the line manager of the cabin crew in question.
By way of an apology and as a gesture of goodwill I have added 5,000 Avios to your Blue Executive Club account.  Please accept them with my compliments.  Subject to availability, you can put your Avios towards future bookings, or use them to upgrade your travel class when you fly with us again.  For further information, please visit ba.com/executiveclub.
Although we can not change your experience we hope you will accept our apology and allow us to welcome you on a British Airways flight in the near future.
Sincerely
Steve Demeter
British Airways Customer Relations;

the question is should i accept it or should i ask for more as it was a family of three?
What do u mean if to accept it? u got it they wont give something in exchange cuz u dont like it

Offline sruly101

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Re: Airline Compensation Master Thread
« Reply #521 on: January 01, 2013, 07:50:58 AM »
What it the lately experience with swiss? sent them a letter a few weeks ago and no respond yet

Offline gunit770

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Re: Airline Compensation Master Thread
« Reply #522 on: January 20, 2013, 05:49:04 PM »
Airline: Brussels (United Award)
Flight: BRU-JFK
Class: b.Business
Incident: Was told I could only take one check in bag per person and had to pack my second bag all into my first to avoid charges.
Compensation: 5000 MileagePlus miles

Offline U-no-me!

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Re: Airline Compensation Master Thread
« Reply #523 on: January 20, 2013, 05:55:03 PM »
Airline: Brussels (United Award)
Flight: BRU-JFK
Class: b.Business
Incident: Was told I could only take one check in bag per person and had to pack my second bag all into my first to avoid charges.
Compensation: 5000 MileagePlus miles

So what exactly was the incident?
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Offline Jkhein

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Re: Airline Compensation Master Thread
« Reply #524 on: January 20, 2013, 07:00:51 PM »
So what exactly was the incident?
he explained.

Offline gunit770

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Re: Airline Compensation Master Thread
« Reply #525 on: January 21, 2013, 04:14:11 PM »
So what exactly was the incident?

United allows two bags on business. As does Brussels. Since their computer showed only one bag allowed they couldn't go around it.

Offline mclovin

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Re: Airline Compensation Master Thread
« Reply #526 on: January 30, 2013, 03:40:18 PM »
my sister is in florida and her flight (american airlines) back to ny tonight was cancelled due to weather. any way she can get hotel vouchers from them?

Offline mclovin

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Re: Airline Compensation Master Thread
« Reply #527 on: January 30, 2013, 08:03:50 PM »
my sister is in florida and her flight (american airlines) back to ny tonight was cancelled due to weather. any way she can get hotel vouchers from them?
story gets better. her flight wasnt actually cancelled but for some reason when she called up they told her it is and put her on flight next day. she found out to late to do anything about it

Online AsherO

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Re: Airline Compensation Master Thread
« Reply #528 on: January 31, 2013, 03:48:06 AM »
Airline: Delta (Revenue)
Flight: TLV-JFK
Class: Economy
Incident:  Flight scheduled for Friday AM was postponed 16 hours, passenger rerouted on Sunday via BRU (5 hour stopover).
Compensation: 10k SkyMiles + check from Delta for $806 (original ticket as $590 glitch fare), nice!

Compensation email made reference to entitlements under some Israeli aviation law.
« Last Edit: January 31, 2013, 03:58:09 AM by AsherO »
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Offline yare

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Re: Airline Compensation Master Thread
« Reply #529 on: January 31, 2013, 03:51:12 AM »
Airline: Delta (Revenue)
Flight: TLV-JFK
Class: Economy
Incident:  Flight scheduled for Friday AM was postponed 16 hours, passenger rerouted on Sunday via BRU (5 hour stopover).
Compensation: 10k SkyMiles

Seems like the standard offer (what people get when they don't receive their KSML) and pax should be asking for more. What do you think is reasonable?
why was the flight delayed 16 hours?   deltas fault?    it could be the pax is entitled to some real compensation as per israels aviation law

http://www.delta.com/content/dam/delta-www/pdfs/legal/passenger_rights_israel.pdf
« Last Edit: January 31, 2013, 03:54:16 AM by yare »

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Re: Airline Compensation Master Thread
« Reply #530 on: January 31, 2013, 03:59:55 AM »
why was the flight delayed 16 hours?   deltas fault?    it could be the pax is entitled to some real compensation as per israels aviation law

http://www.delta.com/content/dam/delta-www/pdfs/legal/passenger_rights_israel.pdf

I edited my post.

It was due to a mechanical issue, once that issue was fixed it was too late to take off (after 2am), and once 5am came the crew's union (or other legal) shift rules (or law) would be violated.
 
Pax entitled to more compensation than the $806 they offered?

ETA: Looks like compensation offered by Delta is 3,000 NIS, but nothing (besides for the 10k) for not providing food, communication or accommodations etc. But considering the ticket only cost $590, I think pax will be satisfied.

This new law is cool :D
« Last Edit: January 31, 2013, 04:05:29 AM by AsherO »
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Offline Drago

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Re: Airline Compensation Master Thread
« Reply #531 on: January 31, 2013, 05:21:48 AM »
Airline: El Al (operated by Iberia)
Flight: TLV-MAD
Class: Economy
Incident:  Had an aisle seat. Lady requested to sit there since she was sick, and I acceded. She then didn't want me sitting next to her, since she felt claustrophobic. I requested from steward to give me an exit row seat or bulkhead seat, since I'm 6'5. They refused w/o my paying, and stuck me in the back btw some larger men in a middle seat.
Compensation: $100 LY voucher (w/ various restrictions)

Best I can do?

Offline AJK

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Re: Airline Compensation Master Thread
« Reply #532 on: January 31, 2013, 10:59:40 AM »
Airline: El Al (operated by Iberia)
Flight: TLV-MAD
Class: Economy
Incident:  Had an aisle seat. Lady requested to sit there since she was sick, and I acceded. She then didn't want me sitting next to her, since she felt claustrophobic. I requested from steward to give me an exit row seat or bulkhead seat, since I'm 6'5. They refused w/o my paying, and stuck me in the back btw some larger men in a middle seat.
Compensation: $100 LY voucher (w/ various restrictions)

Best I can do?

Wait, the lady requested you get out of YOUR aisle seat, which you graciously did, and then requested you NOT sit in the seat next to her because she felt claustrophobic?   :o
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Offline Drago

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Re: Airline Compensation Master Thread
« Reply #533 on: January 31, 2013, 02:48:35 PM »
Wait, the lady requested you get out of YOUR aisle seat, which you graciously did, and then requested you NOT sit in the seat next to her because she felt claustrophobic?   :o
yup...
and her friend was sitting in the window seat, so they had the middle seat empty btw them

i'm a pushover when s/o asks me for s/t with those puppy eyes

Offline Dan

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Re: Airline Compensation Master Thread
« Reply #534 on: January 31, 2013, 03:33:04 PM »
yup...
and her friend was sitting in the window seat, so they had the middle seat empty btw them

i'm a pushover when s/o asks me for s/t with those puppy eyes
I'd have told her to get the FA/GA to upgrade you or have her ask to be reseated elsewhere/
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline PlatinumGuy

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Re: Airline Compensation Master Thread
« Reply #535 on: January 31, 2013, 03:39:23 PM »
I'd have told her to get the FA/GA to upgrade you or have her ask to be reseated elsewhere/
I'd have told her FU
Wait, the lady requested you get out of YOUR aisle seat, which you graciously did, and then requested you NOT sit in the seat next to her because she felt claustrophobic?   :o
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Offline AJK

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Re: Airline Compensation Master Thread
« Reply #536 on: January 31, 2013, 03:54:42 PM »
yup...
and her friend was sitting in the window seat, so they had the middle seat empty btw them

i'm a pushover when s/o asks me for s/t with those puppy eyes

Understatement of the century.

I'm not sure which is worse Dan not disputing or posting about the extra tip or you giving up your seat!

I'd have told her FU

FU? or FO? :)
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Offline Drago

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Re: Airline Compensation Master Thread
« Reply #537 on: January 31, 2013, 03:56:44 PM »
I'd have told her to get the FA/GA to upgrade you or have her ask to be reseated elsewhere/
The lady had even told the FA about her request, since when I got to the seat, she was already sitting there. I asked, s/what jokingly for a biz upgrade, and then simply requested a seat with some leg space.

I'd have told her FU
I'm not yet Israeli enough.
And she was sniffling and coughing, and had those wide eyes...

Offline mod

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Re: Airline Compensation Master Thread
« Reply #538 on: January 31, 2013, 04:24:17 PM »
Flew to Israel from JFK last week with stopover in Paris (thanks to Dan). We were delayed in France for 4 additional hours (2.5 of which were on the plane as we had to wait on line for de-icing). Then when we landed in TLV at 1 AM (instead of 8 PM) my luggage never showed. Took an additional 36 hours to finally get all my luggage. We are 6 people and had to waste 1.5 days of our week trip in Israel buying clothes, diapers, toiletries and waiting for luggage.
Aside from the expenses we incurred, what else should I ask for?

Offline Jkhein

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Re: Airline Compensation Master Thread
« Reply #539 on: January 31, 2013, 05:44:39 PM »
Airline: Delta (Revenue)
Flight: TLV-JFK
Class: Economy
Incident:  Flight scheduled for Friday AM was postponed 16 hours, passenger rerouted on Sunday via BRU (5 hour stopover).
Compensation: 10k SkyMiles + check from Delta for $806 (original ticket as $590 glitch fare), nice!

Compensation email made reference to entitlements under some Israeli aviation law.
yup flight was last week, had tons of Chareidi passengers, they didn't mention a word about their rights....