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Dear Mr. Meshugener
Thank you for contacting United Airlines. I apologize for our delay in
responding. We’re experiencing a higher volume of e-mail than normal
and we’re working on responding as quickly as possible.
I'm sorry United Express flight XXXX was delayed in arriving XXXXXXXXXXXXX
by 56 minutes on January XX, 2013. I understand this prevented you and
your wife from attending your event on time.
We recognize how important it is to you to get to your destination on
time, however daily operational challenges sometimes interfere with our
schedules.
Therefore, you may want to plan accordingly for upcoming events and
allow yourself more time for unforeseen delays.
It is never our intent to inconvenience our passengers, and I am very
sorry if your expectations were not met. We appreciate the time you took
to share your thoughts with us, and your giving us the opportunity to
apologize for any inconvenience. We hope you will not judge us based
solely on this experience.
I hope that this information is helpful to you when scheduling travel
plans in the future. We appreciate this opportunity to respond and look
forward to welcoming you on board a future United Airlines flight.
Regards,
Kimberly Norton