Airline Compensation Master Thread

[daganster]

What do they add to standard credit card coverage?

Don't know, but how do you insure a trip when booked on an award ticket?

[Moishebatchy]

Don't know, but how do you insure a trip when booked on an award ticket?

Pay the taxes with the CC.

[daganster]

Pay the taxes with the CC.

Your talking from experience?

[meshugener]

Your talking from experience?

Not from experience, but from T&C.

[Side incomer]

Not from experience, but from T&C.

Here's also personal experience from 2 incidents.

[Cbs]

Just flew UA from Ord to LHR in business and they didn't have my kosher meal that I confirmed twice.
FA gave me a paper to mail in to united with FA info on it.
Should I send that in or send email or double dip (if it works)?
What can I ask for?

i got $50 voucher just now after an email.

if i send the paper in mail from FA will they see i got something?

[Yaalili]

Airline: Spirit
Flight: LGA-FLL
Class: Coach (could i even give it such a chasuhve name? )
Incident: Overbooked and cancelled reservation.
Compensation: Rebooked for a few days later + 2 roundtrip vouchers, which are infested with restrictions.

[chucksterace]

Airline: United
Flight: ORD-LIT  Via IAH
Class: ORD to IAH flights Business, IAH to LIT Coach - 1 Cabin
Incident: No Wifi on ORD-IAH flight when advertised and rude checkin agents in LIT who wouldn't dare help me and didn't know anything
Compensation: $250 Voucher

[m65]

my luggage was delayed 4 days on an AB flight to tlv booked thru AA. I just received a $200 AA voucher as compensation.
How and for what can I sell it?

[Yaalili]

my luggage was delayed 4 days on an AB flight to tlv booked thru AA. I just received a $200 AA voucher as compensation.
How and for what can I sell it?

No selling on the forums any vouchers. Sell it to Plastic Jungle for $164 check.

[mmermss]

I flew UA from EWR-TLV in E+ and the TV screen on one of my seats would not stay up unless I held it up the entire time, and one suitcase arrived a day late.  Is it worth writing to them?  What should I expect (if anything) from them?

[sky121]

I flew UA from EWR-TLV in E+ and the TV screen on one of my seats would not stay up unless I held it up the entire time, and one suitcase arrived a day late.  Is it worth writing to them?  What should I expect (if anything) from them?

Def write in!

[mmermss]

Def write in!

Should I ask them for a specific amount?  Or just ask them for compensation?

[sky121]

Should I ask them for a specific amount?  Or just ask them for compensation?

In general I don't even ask for compensation, but when I do I don't usually specify an amount.
That's just me.
But I would make it very clear that you paid good money to be comfortable and having to hold a screen for hours is clearly not getting what you paid for.

[SPLP]

In general I don't even ask for compensation, but when I do I don't usually specify an amount.
That's just me.
But I would make it very clear that you paid good money to be comfortable and having to hold a screen for hours is clearly not getting what you paid for.

I agree -- i wold not just complain --say some good things too but be sure u request some goodwill/compensation for the poor experience -- i have had a few issues on delta similar to ur t.v and got 15k each time  --- if u get a survey -- fill it out even if u sm and got something -good luck

[SamKey]

So I was flying from JFK to TLV on a flight booked with Iberia on AA from JFK to BCN and then on Vueling from BCN to TLV. My grandfather asked me to take an extra bag at his expense and when I looked at Iberias website it said when you check in it will be $40 or at airport $50. 24 hrs before I try checking in on IB or BA and nothing doing getting errors called up IB and they say I have to check in with AA. Called up AA they said that the flight number IB gave me is not in their system I have to check in at airport. I get to airport (there was an accident at the JFK exit off the belt took me an hour and half to get there) I get rushed to the front of check in line and am told it is $60. Arrive in BCN put luggage in lockers there enjoy my day come back at night to airport and am informed that Vueling charges for the bag itself 25EUR plus 12EUR for every kilo in the bag totaling to a whopping 300EUR ($389.52). Fight with the manager he tells me I need a baggage coupon and all I have is a baggage receipt! I end up getting from him half price figure I'll just dispute afterwards. Contact IB: its AAs fault, try to contact AA each phone call I hang up after 30 min+ on hold and can't fill out the form on their website due to the complicated form I have to fill out. Finally I just google aa email add and send emails to everyone there; prez vice ceo you name it next day get an email from one of their secretaries asking for number to reach me. End of story they refunded the $60 and are sending me $380 in vouchers.
 P.S. They never asked for proof of purchase I could have made up any number that Vueling charged me

[SavingsBigtime]

Hade a flight from ord to ewr on united , it was scheduled to take off at 7:35 in middle of boarding I got a email saying the flight was delayed to 8 pm since the crew didnt show up , I asked the flight attendants and they didnt know what I was talking about , they basically got the info from me after realizing that the pilots didnt show up , to make a long story short we took off at 8:55 , the question is should I even write to united and if yes to who ? thanks.

[SavingsBigtime]

Hade a flight from ord to ewr on united , it was scheduled to take off at 7:35 in middle of boarding I got a email saying the flight was delayed to 8 pm since the crew didnt show up , I asked the flight attendants and they didnt know what I was talking about , they basically got the info from me after realizing that the pilots didnt show up , to make a long story short we took off at 8:55 , the question is should I even write to united and if yes to who ? thanks.

BUMP

[sky121]

BUMP

Normally I wouldn't write for a delay of that time but since it was just because crew didn't show up I'd say you can try.

[mmermss]

I flew UA from EWR-TLV in E+ and the TV screen on one of my seats would not stay up unless I held it up the entire time, and one suitcase arrived a day late.  Is it worth writing to them?  What should I expect (if anything) from them?

Update:

Thank you for contacting United's Customer Care Department. I appreciate
your patience and offer my apology for a delayed response to your
message.

On behalf of United, I would like to extend my personal apology for the
inconvenience you experienced on Flight 90 on April 28, 2013.  We want
to make travel with us a convenient and trouble-free experience for our
passengers, and I am truly sorry we failed to do so on this occasion.
To demonstrate our commitment to service excellence, and as a gesture of
apology for our service failure, I am adding 7,000 goodwill miles to
your account.  Please allow 14 business days for the miles to post to
your account.

We appreciate you choosing United Airlines and hope that we can welcome
you onboard again soon.

Should I stop now? Or try to go for more?