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Author Topic: Airline Compensation Master Thread  (Read 1098716 times)

Offline Ergel

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Re: Airline Compensation Master Thread
« Reply #640 on: May 22, 2013, 09:35:04 PM »
Did you pay for E+?
Life isn't about checking the boxes. Nobody cares.

Offline sky121

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Re: Airline Compensation Master Thread
« Reply #641 on: May 22, 2013, 09:36:31 PM »
Update:
Should I stop now? Or try to go for more?

I would write again or call. In general I am not out to squeeze all I can from airlines when complaining but I don't find 7,000 miles acceptable for all that.  And I would let them know just that.
"Not all who wander are lost"

Offline mmermss

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Re: Airline Compensation Master Thread
« Reply #642 on: May 23, 2013, 02:37:55 AM »
Did you pay for E+?
No

I would write again or call. In general I am not out to squeeze all I can from airlines when complaining but I don't find 7,000 miles acceptable for all that.  And I would let them know just that.

Reply to that email or start a new complaint from their website?
It's not about the quantity of your posts.  It's about the quality.

Offline raphy781

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Re: Airline Compensation Master Thread
« Reply #643 on: May 28, 2013, 10:34:12 PM »
My sister recently flew on Delta (award ticket), and her luggage was delayed almost 48 hours. The rep at the airport told her to buy whatever she needs and they would reimburse her. She bought 2 full outfits (even shoes and a pocketbook). A day after she filed a claim online they emailed her saying that she will receive a check in the mail to cover her expenses (just about $700).
Didn't even need to call....
The lesson I've learned from this is that if my luggage gets delayed I should immediately go out and buy a new "set" of everything (full outfit for each day toiletries etc.) at a place that accepts returns (this way in the event that I'm not covered fully I won't lose any money).;D

Offline dhalpern1

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Re: Airline Compensation Master Thread
« Reply #644 on: June 05, 2013, 02:37:29 PM »
Recently flew from NYC to Detroit using BA Miles (9k miles round trip). The flight was through American Eagle.

We were delayed at the gate for ~1.5 hours. 30 minutes after getting on the plane we were told that there was an issue with the hydraulics and it would have been very dangerous had we taken off. We then deplaned and waited for around 1 hour while maintenance fixed the plane. Total delay time was 3 hours.

I contacted AA and they gave me a $100 voucher  (for 2 people). Is this appropriate compensation? Is is possible to get the compensation in miles instead of a voucher (not sure i will be paying for American in the near future)?

Thanks.

Offline SamKey

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Re: Airline Compensation Master Thread
« Reply #645 on: June 05, 2013, 02:42:09 PM »
So I was flying from JFK to TLV on a flight booked with Iberia on AA from JFK to BCN and then on Vueling from BCN to TLV. My grandfather asked me to take an extra bag at his expense and when I looked at Iberias website it said when you check in it will be $40 or at airport $50. 24 hrs before I try checking in on IB or BA and nothing doing getting errors called up IB and they say I have to check in with AA. Called up AA they said that the flight number IB gave me is not in their system I have to check in at airport. I get to airport (there was an accident at the JFK exit off the belt took me an hour and half to get there) I get rushed to the front of check in line and am told it is $60. Arrive in BCN put luggage in lockers there enjoy my day come back at night to airport and am informed that Vueling charges for the bag itself 25EUR plus 12EUR for every kilo in the bag totaling to a whopping 300EUR ($389.52). Fight with the manager he tells me I need a baggage coupon and all I have is a baggage receipt! I end up getting from him half price figure I'll just dispute afterwards. Contact IB: its AAs fault, try to contact AA each phone call I hang up after 30 min+ on hold and can't fill out the form on their website due to the complicated form I have to fill out. Finally I just google aa email add and send emails to everyone there; prez vice ceo you name it next day get an email from one of their secretaries asking for number to reach me. End of story they refunded the $60 and are sending me $380 in vouchers.
 P.S. They never asked for proof of purchase I could have made up any number that Vueling charged me
Update: Iberia just sent me an email asking for copies of receipts BY MAIL(!?) When I replied asking if I can just email them I got an automated response to contact them from website!

Offline nocknock

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Re: Airline Compensation Master Thread
« Reply #646 on: June 05, 2013, 03:02:36 PM »
I flew after pesach with United and they didn't have kosher for me (in BC) so the steward gave me a voucher envelope to send in to United and i still didn't get an answer does it make sense that it takes so long?

Offline mickeyg

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Re: Airline Compensation Master Thread
« Reply #647 on: June 05, 2013, 03:13:35 PM »
Airline: United Airlines
Flight: TLV-EWR
Class: Economy+ (Supposed to be)
Incident: Reserved bulkhead seats (paid extra - d'oh) 8 months in advance. 3 hours before flight, lost my seat due to a newborn needing a bassinet
Compensation: $200 voucher
I have nothing witty to write here....

Offline sky121

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Re: Airline Compensation Master Thread
« Reply #648 on: June 05, 2013, 03:20:12 PM »
Airline: United Airlines
Flight: TLV-EWR
Class: Economy+ (Supposed to be)
Incident: Reserved bulkhead seats (paid extra - d'oh) 8 months in advance. 3 hours before flight, lost my seat due to a newborn needing a bassinet
Compensation: $200 voucher

Did you also get back the cost of the e+ seats ?
"Not all who wander are lost"

Offline mickeyg

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Re: Airline Compensation Master Thread
« Reply #649 on: June 05, 2013, 03:20:54 PM »
Did you also get back the cost of the e+ seats ?
Yes I did

Correction: Thanks for the reminder...I was supposed to get back the cost and I have not yet....I reached out again
« Last Edit: June 05, 2013, 03:36:11 PM by mickeyg »
I have nothing witty to write here....

Offline mmermss

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Re: Airline Compensation Master Thread
« Reply #650 on: June 06, 2013, 08:15:31 AM »
I would write again or call. In general I am not out to squeeze all I can from airlines when complaining but I don't find 7,000 miles acceptable for all that.  And I would let them know just that.

Update:

Quote
Thank you for your reply.

Please understand United carefully reviews our guidelines regarding
goodwill compensation annually to make sure that they are properly
aligned to several determining factors and to the satisfaction of all
our valued customers.   You asked us to reexamine your request, and we
have done so. All things considered, we do support our earlier decision.
The goodwill miles was not intended as compensation to compensate for
your dissatisfaction. It was offered strictly as a goodwill gesture.
Your circumstances nonetheless warrant special consideration to issue an
additional  3,000 goodwill miles.

We appreciate you choosing United Airlines and hope that we can welcome
you onboard again soon.

Stop or continue?  :)
It's not about the quantity of your posts.  It's about the quality.

Offline nutcase

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Re: Airline Compensation Master Thread
« Reply #651 on: June 06, 2013, 10:57:07 AM »

Offline chff

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Re: Airline Compensation Master Thread
« Reply #652 on: June 16, 2013, 01:53:27 AM »
AA YUL-LGA (Avios Ticket)
2 hour delay, sent email compliant, got $100 e-voucher

Offline yaakov levy

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Re: Airline Compensation Master Thread
« Reply #653 on: June 16, 2013, 06:54:07 PM »
Airline: Air France
Flight: CDG/JFK
Class: Economy
Incident: No kosher meal
Compensation: 7500 Flying Blue miles

Is it enough ? What do you think ?

Offline dhalpern1

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Re: Airline Compensation Master Thread
« Reply #654 on: June 22, 2013, 09:31:01 PM »
Recently flew from NYC to Detroit using BA Miles (9k miles round trip). The flight was through American Eagle.

We were delayed at the gate for ~1.5 hours. 30 minutes after getting on the plane we were told that there was an issue with the hydraulics and it would have been very dangerous had we taken off. We then deplaned and waited for around 1 hour while maintenance fixed the plane. Total delay time was 3 hours.

I contacted AA and they gave me a $100 voucher  (for 2 people). Is this appropriate compensation? Is is possible to get the compensation in miles instead of a voucher (not sure i will be paying for American in the near future)?

Thanks.

Followed up with them on email, and they upped it to $200 vouchers each for myself and wife (400 total). This included delays on the way back also.

Offline AJK

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Re: Airline Compensation Master Thread
« Reply #655 on: June 22, 2013, 11:32:02 PM »
Luggage delayed 3 days on LH award. $500 cash.
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Offline Cbs

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Re: Airline Compensation Master Thread
« Reply #656 on: June 23, 2013, 01:18:52 AM »
Luggage delayed 3 days on LH award. $500 cash.
Nice

Baggage damaged on AA - they overnighted a check of $75

Offline SPLP

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Re: Airline Compensation Master Thread
« Reply #657 on: June 23, 2013, 07:46:13 AM »
flew Delta business from Athens to jfk  scheduled as none stop -- engine trouble and  had to stop in Amsterdam and stay over night--- $100 voucher and 25k --- what do you think   

Offline sruly101

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Re: Airline Compensation Master Thread
« Reply #658 on: June 23, 2013, 08:06:18 AM »
flew Delta business from Athens to jfk  scheduled as none stop -- engine trouble and  had to stop in Amsterdam and stay over night--- $100 voucher and 25k --- what do you think   
Did they payu the over night stay?

Offline SPLP

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Re: Airline Compensation Master Thread
« Reply #659 on: June 23, 2013, 08:47:27 AM »
Did they payu the over night stay?

Yes, plus  shuttle bus transportation ,dinner and brkfst  , hotel was at airport