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Author Topic: Airline Compensation Master Thread  (Read 1099008 times)

Offline dhalpern1

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Re: Airline Compensation Master Thread
« Reply #700 on: July 11, 2013, 12:18:42 PM »
Delta
TLV to JFK
Economy
Entertainment System wasn't working
5K bonus miles

Offline daganster

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Re: Airline Compensation Master Thread
« Reply #701 on: July 11, 2013, 01:23:54 PM »
Delta
TLV to JFK
Economy
Entertainment System wasn't working
5K bonus miles
With Delta it's a lose lose situation when they compensate you  with skypesos. By the way you may be better off asking for ecredits.

Offline Jb93davis

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Re: Airline Compensation Master Thread
« Reply #702 on: July 26, 2013, 10:20:47 AM »
My bags were delayed from an air France flight from Paris to Boston. We had a 12 hour layover and confirmed twice that our bags were on our flight. We won't have any clothes for Shabbos or a family event in addition to the necessities.
Anyone have experience with AF? They offered us 100 euro per bag plus the insurance we bought gives us 200$ per bag (to get the things we need: suit, shirts, and other regular things including toothpaste). Any idea if we could spend more? (Air France said they are very strict on allowing only 100 euro but they review all receipts. Basically, we spend the money and they decide if it was really necessary. We really do need the stuff but obviously are not gonna spend the money unless we know well be reasonably reimbursed.)

Thanks in advance for your help!

Offline sky121

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Re: Airline Compensation Master Thread
« Reply #703 on: July 26, 2013, 11:04:22 AM »
Got charged 70 Euros for having to check my carry on in Paris on Air France.
They made me weigh my carry on suitcase and the bag I was holding together.
Called Air France today and told them I didn't think the bag I was holding had a weigh limit. They're sending me back a check. Fastest, easiest experience I ever had.
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Offline meshugener

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Re: Airline Compensation Master Thread
« Reply #704 on: July 26, 2013, 11:10:27 AM »
@Jb93davis:
Which card did you use to purchase the ticket?
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Offline jmansour

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Re: Airline Compensation Master Thread
« Reply #705 on: July 28, 2013, 08:30:30 AM »
Charging port wasnt working in lufthansa business purchased with miles. They gave me 5k mile bonus.

Offline Alexsei

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Re: Airline Compensation Master Thread
« Reply #706 on: July 28, 2013, 11:53:54 AM »
Delta
TLV-NYC
Flight routed thru AMS with 2hr layover instead of non stop
2 Adults 2 Children

Response:
Quote
Dear Mr.,

RE: Case Number #######,

Thank you for your communication regarding your recent travel from Tel
Aviv.  On behalf of everyone at Delta Air Lines, I sincerely apologize
for the delay of our flight.

I am truly sorry for the inconvenience caused when it was necessary for
our flight to make an unscheduled fuel stop in Amsterdam.  While it is
our intent to fly our schedule as published, there are times when we
make compromises for safety reasons.  Additionally, I regret that due to
your delayed arrival into New York and the traffic you encountered at
that time of day, you did not arrive in time for your kid's school
event.  Again, I apologize for the inconvenience caused.  Be assured
your comments will be shared with the appropriate leadership team for
internal follow up.

Mr., while we are truly sorry for your experience, we do not
provide compensation in the case of a delay of this length.  I apologize
for any disappointment.

I want to thank you, again, for writing regarding your recent travel
from Tel Aviv.  Your support as a SkyMiles member is valued and is of
utmost importance to us.  We hope you will continue to choose Delta, Air
France, KLM, and our SkyTeam partners for your future air travel needs.

Sincerely,


Coordinator, Corporate Customer Care
Delta Air Lines
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Offline SPLP

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Re: Airline Compensation Master Thread
« Reply #707 on: July 28, 2013, 04:34:36 PM »
Delta
TLV-NYC
Flight routed thru AMS with 2hr layover instead of non stop
2 Adults 2 Children

Response:

I and many others have had success to be compensated by Delta  for  lesser problems , one time I received 15k for a video that did not work another time 15k because some wine spilled on my jeans and recently had to stay overnight in AMS even though it was a none stop flight and got 65k ---    have always found delta sends me a survey to fill out, if you get one , do not be bashful to express yourself  and I would would resend a "new" sm complaining in more details and be vivid . I would not reply to the negative reply u received

 surprised the flight was "only" 2 hrs late with a detour and a refuel . if this is so ,I assume they kept u "locked up " on the plane -- , express how u felt being locked up

Offline Alexsei

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Re: Airline Compensation Master Thread
« Reply #708 on: July 28, 2013, 04:35:52 PM »
surprised the flight was "only" 2 hrs late with a detour and a refuel . if this is so ,I assume they kept u "locked up " on the plane -- , express how u felt being locked up

yes locked up! with crying children, i did fill the survey but will SM again
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Offline SPLP

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Re: Airline Compensation Master Thread
« Reply #709 on: July 28, 2013, 04:40:20 PM »
yes locked up! with crying children, i did fill the survey but will SM again

i am sure u left some horrible things out of your first sm, this is your chance to correct

good luck -- all the comp i got was on award tkts , if you paid-- stress that too, even though paying in miles is same as money

good luck 

Offline Alexsei

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Re: Airline Compensation Master Thread
« Reply #710 on: July 28, 2013, 04:44:09 PM »
i am sure u left some horrible things out of your first sm, this is your chance to correct

good luck -- all the comp i got was on award tkts , if you paid-- stress that too, even though paying in miles is same as money

good luck

should i refer to my previous message in the 2nd SM or just start anew?
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Offline SPLP

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Re: Airline Compensation Master Thread
« Reply #711 on: July 28, 2013, 04:55:53 PM »
should i refer to my previous message in the 2nd SM or just start anew?


 I would start new and maybe do in ur wife's name and ff # if u did the other in ur name etc.

 Hard to believe that with being held on an airplane 2 hours for a un-sked stop , they did not give anything , I do not like delta when i need to book tickets as they are very difficult to use miles -- BUT -- I  have found they are soft and fair when you have a problem -- just today had to cancel a international flight and miles to be re deposited , they were great --did it with no charge of any kind.plus on this same ticket I made changes 3x  in the past all without charge , only once needed to use more miles to get what I  needed   

Offline DoGo

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Re: Airline Compensation Master Thread
« Reply #712 on: July 29, 2013, 12:26:55 AM »
I had a flight last week with my wife and infant coming back from our "hot" vacation from FLL with jet blue. Originally we were supposed to fly straight to EWR, about 45 min before departure they announced delay and then canceled the flight due to mechanical failure. They said all direct flights were booked and were very unaccommodating about rescheduling us on a different airline, even though we had infant. We ended up taking a stop over through Boston and arrived 8 hours after originally planed. Our luggage was not there (they said it would be) we stayed around airport for a few different flights to check. It came on a much later flight and was mailed to our home. According to the T&C we get 50 airline credit each for the cancelation and 80 for the luggage. I had called asked for supervisor and complained strongly of the meager compensation for the hardships and loss, she said the most she can do is add another 50 each. Should we settle? Also would I have luck disputing the charges for the tickets through AMEX (the rep didn't think the claim manager would approve, since "we are at the airlines' mercy")?

Offline sky121

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Re: Airline Compensation Master Thread
« Reply #713 on: July 31, 2013, 06:59:42 PM »
Booked a swiss flight for 2 family members using United miles.

From TLV to ZRH the plane was downgraded so they ended up not having a real business seat.

Sent an email to Swiss and they responded a couple days later they would refund 30k miles to my UA account. The miles posted same day.

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Offline MEIR613

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Re: Airline Compensation Master Thread
« Reply #714 on: July 31, 2013, 07:27:54 PM »
Booked a swiss flight for 2 family members using United miles.

From TLV to ZRH the plane was downgraded so they ended up not having a real business seat.

Sent an email to Swiss and they responded a couple days later they would refund 30k miles to my UA account. The miles posted same day.
Nice!!

Offline chucksterace

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Re: Airline Compensation Master Thread
« Reply #715 on: July 31, 2013, 07:52:26 PM »
Booked a swiss flight for 2 family members using United miles.

From TLV to ZRH the plane was downgraded so they ended up not having a real business seat.

Sent an email to Swiss and they responded a couple days later they would refund 30k miles to my UA account. The miles posted same day.

I had that the other day but was in Coach. I was expecting the whole row open together then right before flight they downgraded the plane. Thankfully still had the middle seat open.
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Offline shmooz

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Re: Airline Compensation Master Thread
« Reply #716 on: July 31, 2013, 09:49:03 PM »
I was in austrian business class (on UA  miles) and the steward popped some champagne near me and soaked my face and clothes. It was painful in my eyes  for a while. Austrian miles have no use for me, can i ask for ua miles? how much is reasonable to expect?

Offline daganster

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Re: Airline Compensation Master Thread
« Reply #717 on: July 31, 2013, 09:54:06 PM »
I was in austrian business class (on UA  miles) and the steward popped some champagne near me and soaked my face and clothes. It was painful in my eyes  for a while. Austrian miles have no use for me, can i ask for ua miles? how much is reasonable to expect?
Did you ask the FA for compensation? Did she offer anything? I would first ask OS for compensation.

Offline shmooz

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Re: Airline Compensation Master Thread
« Reply #718 on: July 31, 2013, 10:30:21 PM »
Did you ask the FA for compensation? Did she offer anything? I would first ask OS for compensation.
thinking about it later i realized  should have asked for something (dry cleaning?).

I am going to ask OS but what is an elegant way to write- I dont fly OS much so can I have UA miles?

Offline eli1571

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Re: Airline Compensation Master Thread
« Reply #719 on: August 01, 2013, 02:23:06 PM »
almost 3 hour delay on ba mia to lhr 300 euro per passenger