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Author Topic: Airline Compensation Master Thread  (Read 1098599 times)

Offline Thingywingy

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Re: Airline Compensation Master Thread
« Reply #760 on: August 25, 2013, 11:29:19 AM »
I recently had a bad experience on both legs of my a flight to Anchorage. I submitted a complaint on Aug 9 online requesting a refund of my miles. I received a automated response on Aug 15 that "We are pleased to inform you that your request for a refund has been approved and was processed today." The email had a link to check the status of the refund which said refund amount 5. It was unclear to me if they were refunding my miles. I sent a message asking for clarification on Aug 16, and have yet to receive any human response. The fact that after 15 days, I have yet to receive a human response is ridiculous. Has anyone had success writing to senior management with unresolved complaints? Any recommendations?
I am sometimes accused of overthinking things. I am still mulling over whether that accusation has merit.

Offline Side incomer

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Re: Airline Compensation Master Thread
« Reply #761 on: August 25, 2013, 11:56:23 AM »
I recently had a bad experience on both legs of my a flight to Anchorage. I submitted a complaint on Aug 9 online requesting a refund of my miles. I received a automated response on Aug 15 that "We are pleased to inform you that your request for a refund has been approved and was processed today." The email had a link to check the status of the refund which said refund amount 5. It was unclear to me if they were refunding my miles. I sent a message asking for clarification on Aug 16, and have yet to receive any human response. The fact that after 15 days, I have yet to receive a human response is ridiculous. Has anyone had success writing to senior management with unresolved complaints? Any recommendations?
Maybe they haven't yet responded, because the don't know which airline you flew (just like us)  :P
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Offline Thingywingy

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Re: Airline Compensation Master Thread
« Reply #762 on: August 25, 2013, 02:34:34 PM »
Maybe they haven't yet responded, because the don't know which airline you flew (just like us)  :P
my bad. United.
I am sometimes accused of overthinking things. I am still mulling over whether that accusation has merit.

Offline Thingywingy

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Re: Airline Compensation Master Thread
« Reply #763 on: August 26, 2013, 03:58:09 PM »
Has anyone had success writing or emailing Martin Hand, Senior Vice President, Customer Experience. According to this link http://www.untied.com/ual/contact.shtml he can be contacted at Martin Hand, Senior Vice President, Customer Experience, P.O. Box 66100,  Chicago, IL 60666. Email martin.hand@united.com. 
I am sometimes accused of overthinking things. I am still mulling over whether that accusation has merit.

Offline nocknock

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Re: Airline Compensation Master Thread
« Reply #764 on: August 27, 2013, 12:08:36 AM »
Has anyone had success writing or emailing Martin Hand, Senior Vice President, Customer Experience. According to this link http://www.untied.com/ual/contact.shtml he can be contacted at Martin Hand, Senior Vice President, Customer Experience, P.O. Box 66100,  Chicago, IL 60666. Email martin.hand@united.com.
I got a response after five month, and actually someone on my flight what also had an issue waited SIX month.

This is why they have the worst feedback...

Offline ilherman

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Re: Airline Compensation Master Thread
« Reply #765 on: August 27, 2013, 10:58:58 AM »
Has anyone had success writing or emailing Martin Hand, Senior Vice President, Customer Experience. According to this link http://www.untied.com/ual/contact.shtml he can be contacted at Martin Hand, Senior Vice President, Customer Experience, P.O. Box 66100,  Chicago, IL 60666. Email martin.hand@united.com.
Thanks Thingy, When i saw this email address yesterday I decided to give it a try I emaild about a refund for a canceled ticket, this morning i got this cute email..I do apologize for the delay and will make sure you get a complete refund, based on you buying the higher fare.

Best regards,

Martin Hand

Senior Vice President

Customer Experience

United Airlines

872-825-2924

Martin.hand@united.com
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Offline Thingywingy

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Re: Airline Compensation Master Thread
« Reply #766 on: August 27, 2013, 12:13:38 PM »
I didn't try myself yet. Good to know. Thanks!
I am sometimes accused of overthinking things. I am still mulling over whether that accusation has merit.

Offline ilherman

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Re: Airline Compensation Master Thread
« Reply #767 on: August 27, 2013, 12:22:25 PM »
I didn't try myself yet. Good to know. Thanks!
A different email that I got fro him even said "sent from my iphone"......... so it really sounds that he him self is answering.
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Offline Thingywingy

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Re: Airline Compensation Master Thread
« Reply #768 on: August 27, 2013, 02:52:55 PM »
Sounds a little strange. I only know his email address from link I posted. Maybe its a fake email address???
I am sometimes accused of overthinking things. I am still mulling over whether that accusation has merit.

Offline Thingywingy

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Re: Airline Compensation Master Thread
« Reply #769 on: August 27, 2013, 03:25:22 PM »
I had a AA flight from PHL to Miami on July 28th using Avios that was cancelled. The terminal lost electricity and there was no flow of information about what was happening. To get my checked in luggage I had to wait by check in counter for my name to be called in the almost dark, as all conveyer belts where not working.I ended up not flying at all. BA refunded me the points and any fees. Is there anything more I can get from BA or American?
Im trying to contact AA online...they ask for my ticket number...I believe thats a different number than the BA ticket number. Any idea how I can find that? I did the Dans shtick to get the flight on my AA account if that helps.
I am sometimes accused of overthinking things. I am still mulling over whether that accusation has merit.

Offline ilherman

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Re: Airline Compensation Master Thread
« Reply #770 on: August 27, 2013, 04:01:39 PM »
Im trying to contact AA online...they ask for my ticket number...I believe thats a different number than the BA ticket number. Any idea how I can find that? I did the Dans shtick to get the flight on my AA account if that helps.
Dan posted there how to get your AA ticket number, dont remember how ..... maybe @ check my trip?
You can say what you think when you think what you say.

Offline Dan

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Re: Airline Compensation Master Thread
« Reply #771 on: August 27, 2013, 04:03:43 PM »
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline ilherman

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Re: Airline Compensation Master Thread
« Reply #772 on: August 27, 2013, 04:04:12 PM »
Sounds a little strange. I only know his email address from link I posted. Maybe its a fake email address???
I have verified this is a true email add. he probably answers emails on the go from his iphone.
on his first email to me it did have his full signature as I posted a copy before before.
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Offline ilherman

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Re: Airline Compensation Master Thread
« Reply #773 on: August 27, 2013, 04:11:38 PM »
http://www.dansdeals.com/archives/29252
Dan, what do you say to my luck getting refunded fully what I paid for my economy ticket that I canceled the day of my flight when business saver opened......... JFK-LAX in flat bad??? I was being meyaesh my self of seeing this $600 back, and what one right email can do...... he even Apologized for the delay of the refund...... im thinking of asking now a compensation for the delay ........ but I first wonna see my refund actually posted.
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Offline Thingywingy

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Re: Airline Compensation Master Thread
« Reply #774 on: August 27, 2013, 04:26:17 PM »
http://www.dansdeals.com/archives/29252
Thanks!
I already sent in using tichet number on BA confirmation email. I checked on finnair now B'H its the same ticket number.
I am sometimes accused of overthinking things. I am still mulling over whether that accusation has merit.

Offline real-brisker

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Re: Airline Compensation Master Thread
« Reply #775 on: August 27, 2013, 04:26:41 PM »
Tufasta mirubah lo tufastu

Offline MarkS

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Re: Airline Compensation Master Thread
« Reply #776 on: August 27, 2013, 04:28:42 PM »
Tufasta mirubah lo tufastu
+1. Let's not abuse this email address too much so that when it's really needed it works.

Offline ilherman

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Re: Airline Compensation Master Thread
« Reply #777 on: August 27, 2013, 04:38:47 PM »
+1. Let's not abuse this email address too much so that when it's really needed it works.
Kk was just kidding......... btw I also asked him for a upgrade for my friend that is a Gold member on his flight this week EWR-TLV but here he could not do for me more the sorry... here you go....
Thank you and your refund has been processed.

On the upgrade for your friend, I wish we could but that is a very popular route with our premiere members and the BusinessFirst product is a very high end product and much more expensive than our domestic product. Sorry I won't be able to do it.

Sent from my iPhone

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Offline Thingywingy

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Re: Airline Compensation Master Thread
« Reply #778 on: August 27, 2013, 05:19:40 PM »
+1. Let's not abuse this email address too much so that when it's really needed it works.
+
I am sometimes accused of overthinking things. I am still mulling over whether that accusation has merit.

Offline A European

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Re: Airline Compensation Master Thread
« Reply #779 on: August 27, 2013, 07:55:09 PM »
What could I get for not getting KSML on business/first united EWR - HAMBURG?

They didn't stop to apologize and gave me a few bananas and apple's.

They filled a complain envelope for me.

Should I also call united?
Double dip?
« Last Edit: August 27, 2013, 07:58:38 PM by A European »