Airline Compensation Master Thread

[Jkhein]

Did you notify the airline when you landed? Have you considered emailing the airline?

what do you think the airline would answer him about 5 bottles of wine he put into his suitcase?

[mendoul]

Did you notify the airline when you landed? Have you considered emailing the airline?

yes i notify them!

Side note...did you wrap them well?

yes and a declared them as fragile before the flight

[Jeremiah]

I flew tlv-yyz-cle yesterday. The flight was delayed 2 hrs due to a delay of the plane coming from yyz to tlv. Of course they didn't notify me or anyone else about the delay even though they knew about it the night before. Anyways they told me in tlv that ill miss my connection and they put me up in a hotel. Had they notified me before then probably I could of got redirected through ewr or something in order to get me in to cle the same day. The ticket was an award ticket united miles - air canada flight.
1. Is someone to take blame for not notifying me? United? Air Canada? both?
2. I paid the taxes and fees with my Amex gold. Can I get anything from them?

[TAVI]

Wife had a Delta flight from JFK to DCA last night. After waiting for about an hour at the gate (sitting in the plane), they were told the flight was cancelled. They rebooked her to a flight this morning, as there were no later flights last night.

She wasn't able to get any clear answer as to why the flight was cancelled, just one of the gate agents mentioned that several flights were being cancelled and that their time on the runway got timed out (not sure if this makes sense).

Needless to say that she missed her morning meeting in DC. spent over $100 in taxis going to and back from the JFK, and also was not able to cancel her hotel reservation in DC as it was already too late.

What would be a proper compensation for such hassle?

[AJK]

$100 in taxis + cost of hotel room + extra for hassle of missing meeting.

[MEIR613]

$100 in taxis + cost of hotel room + extra for hassle of missing meeting.

Details?

[AJK]

Details?

Wife had a Delta flight from JFK to DCA last night. After waiting for about an hour at the gate (sitting in the plane), they were told the flight was cancelled. They rebooked her to a flight this morning, as there were no later flights last night.

She wasn't able to get any clear answer as to why the flight was cancelled, just one of the gate agents mentioned that several flights were being cancelled and that their time on the runway got timed out (not sure if this makes sense).

Needless to say that she missed her morning meeting in DC. spent over $100 in taxis going to and back from the JFK, and also was not able to cancel her hotel reservation in DC as it was already too late.

What would be a proper compensation for such hassle?

$100 in taxis + cost of hotel room + extra for hassle of missing meeting.

[TAVI]

that does sound reasonable, depending on what they offer for the hassle and the missed meeting of course.

Do i just file a compliant on the top right corner of Delta.com? or is there a specific number to call for such circumstances?

[ganizzy]

my flight from MEL to Lax on United got cancelled
we were rebooked on Air New Zealand with stopover in Auckland

i complained that A - when i called to see if there were any other possibilities, the agent had no idea what they were talking about and told me there was nothing else available. found out later there was a nonstop on Virgin that people on my cancelled flight got switched to.

b) that instead of cancelling my United Club card, I kept it for the benefits davka for this flight and bec i was switched i didnt get baggage allowance or lounge access

they responded with 7,500 miles for me.

push for more? leave it?

[sky121]

my flight from MEL to Lax on United got cancelled
we were rebooked on Air New Zealand with stopover in Auckland

i complained that A - when i called to see if there were any other possibilities, the agent had no idea what they were talking about and told me there was nothing else available. found out later there was a nonstop on Virgin that people on my cancelled flight got switched to.

b) that instead of cancelling my United Club card, I kept it for the benefits davka for this flight and bec i was switched i didnt get baggage allowance or lounge access

they responded with 7,500 miles for me.

push for more? leave it?

I'd push for more. That's just me.

[AJK]

my flight from MEL to Lax on United got cancelled
we were rebooked on Air New Zealand with stopover in Auckland

i complained that A - when i called to see if there were any other possibilities, the agent had no idea what they were talking about and told me there was nothing else available. found out later there was a nonstop on Virgin that people on my cancelled flight got switched to.

b) that instead of cancelling my United Club card, I kept it for the benefits davka for this flight and bec i was switched i didnt get baggage allowance or lounge access

they responded with 7,500 miles for me.

push for more? leave it?

How long did it take for them to respond?

[ganizzy]

How long did it take for them to respond?

I didn't receive a response to my first email at all. After a week I wrote again and got a response in about 2 days. Responded today asking for more and already got back a no

[ilherman]

I didn't receive a response to my first email at all. After a week I wrote again and got a response in about 2 days. Responded today asking for more and already got back a no

Try emailing Martin Hand, explain him your whole story and why you think you deserve a better compensation I had a lot success by emailing him. 

[jaywhy]

Southwest $225 voucher. Condensation dripping on us from AC vents during flight.

[Alexsei]

is there a "Car Rental Compensation Master Thread" or i have to create one?

[MEIR613]

Airline: Cathay Pacific
Flight: YVR-JFK
Class: First
Incident: Bassinet was broken
Compensation: 2 X $150 voucher

FTFM

[Super Speed]

I paid $100 for baggage overweight with United it was a long story, putting it simple after all my complaints I got 15K United points, $100 Statement Credit and a $50 flying voucher!! Seems I should always fly overweight!
#goodtimes

[ayman]

care to share the long story?

[chucksterace]

I paid $100 for baggage overweight with United it was a long story, putting it simple after all my complaints I got 15K United points, $100 Statement Credit and a $50 flying voucher!! Seems I should always fly overweight!
#goodtimes

We like long stories when it involves receiving free stuff.

[Super Speed]

Basically I was entitled to 2 free suitcases (me and my wife) one weighed 64 lbs the other 37 lbs I told the lady I wanted to switch it around. She tells me "even if you move it around you'll still be overweight so stop holding up the line and pay the fee". I did so but afterwards realized I could've moved 1 lb into my carry on (courtesy of ddf) so I called and complained and emailed a whole bunch of departments. So that's the total of my efforts!