Airline Compensation Master Thread

[Jkhein]

What route should i take now?

write back to tell them that you are entitled to get 3000 NIS according to Israeli rules etc

[SPLP]

Delta;sound on screen was really low and couldnt hear anything, is it worth a complaint?

And bassinet seat was given to people who didn't need a bassinet

Last year my video had no sound -- got 15k from delta

[Jkhein]

And bassinet seat was given to people who didn't need a bassinet

Bassinet is first come first served with Delta

[aryeh1]

Bassinet is first come first served with Delta

But the people that got it wernt with baby?

[eli1571]

But the people that got it wernt with baby?

well some airlines e.g. aa will give it to ppl w/o babies even when there are babies on the flight, not something to complain about as they are not obligated to give it to babies.

[flyingace]

Does anyone know if Israeli compensation law applies for air traffic delays.  Air Canada claims they were delayed due to air traffic controls and they will not compensate at all for a 2.5 hour delay that caused a missed connection and an overnight stay in Toronto.

[Jkhein]

Does anyone know if Israeli compensation law applies for air traffic delays.  Air Canada claims they were delayed due to air traffic controls and they will not compensate at all for a 2.5 hour delay that caused a missed connection and an overnight stay in Toronto.

It is probably indeed out of their control but you can ask for proof that it was indeed that.

[askmoses]

Flew before sukkos LGA to LAX (stop in MKE) on Airtran booked with SW miles, whole Airtran systemwide down (crazy day, they were handwriting boarding passes that TSA wasn't letting through, lots of people missed flights, no seating charts or tracking passengers or tix, pretty nutty day), anyhow I land and suitcase torn at seam. Due to issues no one (nomal) to talk to at baggage service, so I  called the next day and got $200 SW voucher, then after some back and forth, got suitcase company to agree to send me a new free suitcase without having to send the broken one in!

[Alexsei]

write back to tell them that you are entitled to get 3000 NIS according to Israeli rules etc

http://www.delta.com/content/dam/delta-www/pdfs/legal/passenger_rights_israel.pdf

Monetary compensation is also not due if:
1) the cancellation is due to special circumstances which were not
under Delta's control even if Delta had done whatever was under its
control

[Alexsei]

i noticed a strange thing, air canada responded to my email but misspelled the email address idk if it was done on purpose, i did receive the email because i'm on a google apps account which is set to deliver emails even when username does not exist 

[flyingace]

Does anyone know if Israeli compensation law applies for air traffic delays.  Air Canada claims they were delayed due to air traffic controls and they will not compensate at all for a 2.5 hour delay that caused a missed connection and an overnight stay in Toronto.

It is probably indeed out of their control but you can ask for proof that it was indeed that.

Under Israeli law are they liable? Arrival at destination was over 24 hours late, but initial delay was 2.5 hours and they claim an air traffic issue.

[bookwrm]

Airline: UNITED
Flight: EWR - LHR (stopover in yyz)
Class: Economy (award ticket)
Incident: connecting flight from YYZ-LHR was cancelled, not enough notice was given and couldn't take the next available flight because we would arrive on RH
Compensation: full refund on the miles (120k) and in the process of getting a refund on the taxes

question- during the second half of the trip lhr-jfk via iad, we missed our connection due to customs and tsa taking longer than 1.5 hours (which was the total stopover time). we were put on a new flight the following morning, but i ended up missing a day of work. since we were already refunded the miles, does it make sense to complain about this to or just to drop it?

[Ergel]

Airline: UNITED
Flight: EWR - LHR (stopover in yyz)
Class: Economy (award ticket)
Incident: connecting flight from YYZ-LHR was cancelled, not enough notice was given and couldn't take the next available flight because we would arrive on RH
Compensation: full refund on the miles (120k) and in the process of getting a refund on the taxes

question- during the second half of the trip lhr-jfk via iad, we missed our connection due to customs and tsa taking longer than 1.5 hours (which was the total stopover time). we were put on a new flight the following morning, but i ended up missing a day of work. since we were already refunded the miles, does it make sense to complain about this to or just to drop it?

What would you be complaining about? It's not their fault you missed the flight?

[bookwrm]

What would you be complaining about? It's not their fault you missed the flight?

so our flight left 30 minutes late and landed a 15 minutes late. thus, off the bat we only had 1 hr and 15 minutes to go through customs and security and run to our gate. my main complaint is, many airlines claim that you always need 2 hours in between flights. if so, then, why would the schedule an international flight with a connection of 1.5 hours knowing that passengers would have to go through customs and security again?

[ilherman]

Swiss flight 5:00 am TLV-NYC was cancelled, they put us on ELAL direct flight 11 o'clock (am, about 6 hours later) missed BRIS because of that, what/where can I complain for that??

[Ergel]

so our flight left 30 minutes late and landed a 15 minutes late. thus, off the bat we only had 1 hr and 15 minutes to go through customs and security and run to our gate. my main complaint is, many airlines claim that you always need 2 hours in between flights. if so, then, why would the schedule an international flight with a connection of 1.5 hours knowing that passengers would have to go through customs and security again?

Why did you schedule such a flight?
Not their fault. 15 minute delay is nothing to complain about

[bookwrm]

Why did you schedule such a flight?
Not their fault. 15 minute delay is nothing to complain about

when we were looking for award tickets on united, that was the only one they had that would get us home in time and me to work the following day.
we had to stay in washington that night and pay for our hotel because the flight wasn't late enough for untied to put us up for free.

[Dan]

75 minutes is plenty of time.
Either way you should have told someone at customs that you were delayed and need to skip the line.

[ilherman]

Whne you book a connection flight with the same airline aren't they supposed to make sure that you catch your connection?

[bookwrm]

75 minutes is plenty of time.
Either way you should have told someone at customs that you were delayed and need to skip the line.

Oh we did! They couldn't care less. Their (customs officials) response "you see all of these other people, they have flights to catch too, you're not the only ones." We were then told that the line through security would be short. We waited an hour in line at security. We asked them (tsa) if we could also cut the line, so we don't miss our flight and were told the same thing. It was a nightmare.