A little over a month ago, my family flew via AA from MCO to ORD. On my grandmother's itinerary, we requested to have a wheel chair provided. Because of a series of horrible AA/MCO customer service, we complained with AA resulting in 2x $75 evouchers. A second problem then arose when these vouchers when I tried using these vouchers. The first vouchers were unable to be used and after a week of calling and waiting multiple times and brief, unhelpful responses via email, another set of vouchers were issued...also yielding the same results.
My first concern is what is a more efficient way to get in contact with AA? (Not waiting at least 24hrs for an unhelpful response in which I can not reply to...forcing me to start the entire process again. or having to wait 30+ minutes when I call).
Secondly, am I entitled to any additional compensations for this?