This is what I wrote back. Didn't get anymore for it but did get two phone calls within two days of writing them back.
BTW the phone number they called from was 480 517-9230
Hi Andrea,
Thank you for the quick response. As we are traveling I have spotty connection availability and so I could not respond earlier.
While I understand that there arises situations that challenge an airlines ability to provide the regular services that are expected in the industry, that is not an excuse for poor service, especially as we are traveling on our honeymoon. The trip started off with promise as we got upgraded to First class on our flight from LGA to PHL. But it became quite a frustrating experience thereafter. What my wife and I experienced was just poor service with US Airways. Even with having our flight canceled the inflight entertainment and the meals were both regular parts of the flight that we were rebooked onto. The inflight entertainment system should have been working on the direct flight, it was not affected by the plane change. Additionally it is unacceptable that US Airways did not provide a dairy-free kosher meal. US Airways provides kosher meals for it's customers that due to religious reasons have strict dietary laws that prevent them from eating the regular meals the other passengers receive. To not have a dairy-free kosher meal is the equivalent to not having a dairy-free option for all passengers since the regular meals were not an option for me. The $75 voucher I feel is inadequate compensation for what my wife and I had go through just for these two incidents.
Then there is the matter that we are on our honeymoon and when we asked an agent to notate that on our ticket, she did so but said it was up to the gate agent to upgrade us to Envoy. When we arrived at the gate the gate agent informed us that there was no availability in Envoy and that they had "checked" and all Envoy seats were sold and that every Envoy passenger was there. The agent had not checked the list and there were in fact seats available. I know this because when I called US Airways phone number I was offered the option to buy an Upgrade for $1000 if I wanted to. The gate agent should have just said that she was not interested in upgrading us instead of lying about the availability.
Furthermore, When we arrived in TLV and I opened my suitcase, I found that US Airways had broken it. It was a brand new suitbag, which itself was worth more than the $75 voucher that I have received.
I am requesting that my wife and I be upgraded to Envoy for our trip home. Additionally I'd like a $200 voucher for both myself and my wife. We would like to continue to fly US Airways in the future. The on board service (ie: flight attendants) was great and we truly appreciated that aspect of our travel. Even though our overall flight experience to Israel was terrible, we are asking US Airways to make it up to us on our way home and finish off our honeymoon nicely and happily.
While some of your gripes may be legitimate, IMO you whiffed in a big way with respect to a couple:
I think it's amazing you not only feel entitled to a "Kosher" meal, but also to a "Kosher" AND " Dairy-free" meal.
Considering airlines aren't obligated to offer a "Kosher" meal
at all, your sense of entitlement is egregiously misplaced.
Further, to make a stink about not being given a complimentary $1000 upgrade, even when there may have in fact been seats available for sale, and
even when it may have been your honeymoon, again warrants reconsideration. And, what you felt may have been a lie, very possibly was the agent doing her job.
It is the Airline's job to maximize its revenue. On my flight alone, at least two or three people plunked down the $945 upgrade fee. Giving you and your wife a complimentary upgrade very well may have robbed US Airways of nearly $2,000 in revenue. Further, complimentary upgrades are tightly controlled (if offered outside the context of IRROPS at all), and it's only in the rarest of circumstances that a GA will a) have the authority to upgrade you, and b) have the inclination to do so. Just because you feel she should have had the former, doesn't mean she had the latter. It's very likely she may have to account for that upgrade to her supervisor after you boarded.
Last, in the pecking order, I'm sorry to say, but you come last. Even after non-revs -- a number of whom paid the upgrade fee to get into Envoy on my flight. When weighing who to upgrade, a GA is going to give the nod 9/10 times to a "paying" non-rev who is a co-worker, instead no-name honeymoon flyer who paid $345 for his/her ticket.
/$0.02