my rav and chavrusa had a flight blizzard sat night from out of tlv and it was delyaed here is the response
Thanks for writing about your flight from Tel Aviv to New York. I can imagine how upsetting it was when you missed appointments after our delay.
I’m really sorry your flight to New York was delayed due to problems with our ground equipment. We know you’re eager to get to where you are going, and it’s difficult when you have to wait. I also wish our staff in Tel Aviv would have been more courteous and provided updated information.
Flight 469 on 12/15/13 from Tel Aviv to New York was delayed for 12 hours due to inoperable ground equipment. After this issue was identified, maintenance action was needed so the flight could continue.
In accordance with the Israeli Aviation Services Law, you’re due compensation.
Check
I will be requesting a check from our bank in the amount of $873.42. Please allow sufficient time for processing and postal delivery.
I hope you had a nice time while in Tel Aviv. We look forward to providing a much better experience on your next Delta flight.
Regards,
Nancy Hansen
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